Merge branch 'main' into camillepack-ai

Author: camillepack

.openpublishing.redirection.lighthouse.json

@@ -3,22 +3,27 @@
       {
          "source_path":"microsoft-365/lighthouse/m365-lighthouse-tenant-list-overview.md",
          "redirect_url":"/microsoft-365/lighthouse/m365-lighthouse-tenants-page-overview",
-         "redirect_document_id":false
+         "redirect_document_id":true
       },
       {
          "source_path":"microsoft-365/lighthouse/m365-lighthouse-set-up-roles.md",
          "redirect_url":"/microsoft-365/lighthouse/m365-lighthouse-overview-of-permissions",
-         "redirect_document_id":false
+         "redirect_document_id":true
       },
       {
          "source_path":"microsoft-365/lighthouse/m365-lighthouse-deploy-baselines.md",
          "redirect_url":"/microsoft-365/lighthouse/m365-lighthouse-deploy-standard-tenant-configurations-overview",
-         "redirect_document_id":false
+         "redirect_document_id":true
       },
       {
          "source_path":"microsoft-365/lighthouse/m365-lighthouse-get-access-to-sales-advisor.md",
-         "redirect_url":"/microsoft-365/lighthouse/m365-lighthouse-sales-advisor-overview",
+         "redirect_url":"/microsoft-365/lighthouse/m365-lighthouse-understanding-opportunities-and-data",
          "redirect_document_id":true
-      }
+      },
+      {
+         "source_path":"microsoft-365/lighthouse/m365-lighthouse-sales-advisor-overview.md",
+         "redirect_url":"/microsoft-365/lighthouse/m365-lighthouse-understanding-opportunities-and-data",
+         "redirect_document_id":false
+      }      
    ]
 }

copilot/TOC.yml

@@ -82,6 +82,8 @@ items:
       href: microsoft-365-copilot-reports-for-admins.md
     - name: Copilot Prompt Gallery
       href: copilot-prompt-gallery.md
+    - name: Service plan diagnostic tool
+      href: microsoft-365-copilot-service-plans.md
 - name: "Trust: Data, Privacy, and Security"
   items:
     - name: Data, privacy, and security for Microsoft 365 Copilot

copilot/manage-public-web-access.md

@@ -127,7 +127,7 @@ If the IT admin enables the **Allow web search in Copilot** policy, they have th
 
 If the IT admin turns on web search for Microsoft 365 Copilot users, those users still have the option to turn off web search by using the [Web content toggle](#web-content-toggle-for-users-only-for-microsoft-365-copilot). The **Web content** toggle isn’t available as part of the Microsoft 365 Copilot Chat experience.
 
-If the IT admin turns off web search, the **Web content** toggle can no longer be used and there isn’t a way for users to turn web search back on. For example, even if a Microsoft 365 Copilot user has turned on the **Web content** toggle, they still won’t be able to use web search.
+If the IT admin turns off web search, the **Web content** toggle isn’t available to users. The toggle is turned off and appears dimmed. Users can’t turn on the toggle to use web search.
 
 If the IT admin doesn’t configure the **Allow web search in Copilot** policy, web search will be available to users in both Microsoft 365 Copilot and Microsoft 365 Copilot Chat, unless the IT admin has set the **Allow the use of additional optional connected experiences in Office** policy to **Disabled**. But turning off optional connected experiences restricts Microsoft 365 Copilot Chat, Microsoft 365 Copilot, and multiple experiences across Microsoft 365.
 

copilot/microsoft-365-copilot-service-plans.md

@@ -0,0 +1,105 @@
+---
+title: Microsoft 365 Copilot service plan diagnostic tool and service plans
+description: Enterprise and company IT admins can use the Run Tests Copilot Service Plan Diagnostic to see the service plans assigned to a user's email address or user principal name (UPN). See a list of official service plan names and their associated Copilot service.
+f1.keywords:
+- NOCSH
+ms.author: mandia
+author: MandiOhlinger
+manager: laurawi
+ms.date: 05/06/2025
+audience: Admin
+ms.reviewer: nirupme
+ms.topic: how-to
+ms.service: microsoft-365-copilot
+ms.localizationpriority: medium
+ms.collection: 
+- scotvorg
+- m365copilot
+- magic-ai-copilot
+- essentials-overview
+ms.custom: [copilot-learning-hub]
+appliesto:
+  - ✅ Microsoft 365 Copilot
+---
+
+# Microsoft 365 Copilot service plan diagnostic tool and service plans for IT admins
+
+Microsoft 365 Copilot is an everyday AI tool that helps users with their work tasks, including tasks in their Microsoft 365 apps. To learn about Microsoft 365 Copilot, see [What is Microsoft 365 Copilot?](microsoft-365-copilot-overview.md).
+
+Microsoft 365 Copilot has different features and capabilities that are available in the service plans associated with a Microsoft 365 Copilot license. If users are missing functionality, it's possible the user is missing a service plan.
+
+In the Microsoft 365 admin center, there's a diagnostic tool that shows the service plans assigned to a user account. The diagnostic tool uses the user's email address or user principal name (UPN) to identify and then list all the Microsoft 365 Copilot service plans assigned.
+
+This article shows you how to access & use the self-help diagnostic tool and lists the service plans that you see in the diagnostic tool. Use this information to troubleshoot missing Copilot functionality by checking if the issue is associated with a missing service plan.
+
+This article applies to:
+
+- Microsoft 365 Copilot
+
+## Prerequisites
+
+To use the feature in this article, sign into the Microsoft 365 admin center with the following role-based access control (RBAC) role:
+
+- AI administrator
+
+To learn more, see [Admin roles in the Microsoft 365 admin center](/microsoft-365/admin/add-users/about-admin-roles).
+
+> [!TIP]
+> Microsoft recommends you sign in with the least privileged role that you need to complete your task. Typically, the Global Administrator role is too powerful for most tasks, including managing the Copilot feature described in this article.
+
+## Step 1 - Run the diagnostic tool in the Microsoft 365 admin center
+
+Admins can verify the service plans assigned to a user using the [Run Tests: Copilot Service Plan Diagnostic](https://aka.ms/PillarCopilotServicePlan) in the Microsoft 365 admin center.
+
+The tool identifies and lists all the Microsoft 365 Copilot service plans assigned.
+
+1. Sign into the [Microsoft 365 admin center](https://admin.microsoft.com) as an AI administrator.
+1. In the left navigation pane, select **Support** > **Help and support**.
+1. In the prompt box, enter `copilot missing`. This step opens the diagnostic tool.
+
+    Or, open the diagnostic tool directly at [Run Tests: Copilot Service Plan Diagnostic](https://aka.ms/PillarCopilotServicePlan).
+1. Select **Run diagnostics** > Enter the email address or user principal name (UPN) of the user > **Run tests**.
+
+The output identifies and lists all the Microsoft 365 Copilot service plans assigned to the user.
+
+## Step 2 - Review the Microsoft 365 Copilot service plan names
+
+The following table lists the service plan names you see in the diagnostic tool output.
+
+If one of the following service plans isn't listed in the diagnostic output, then review the [Microsoft 365 Copilot feature availability](/office365/servicedescriptions/office-365-platform-service-description/microsoft-365-copilot#feature-availability). Check if the feature aligns with the missing Copilot functionality you're trying to verify.
+
+| Feature & Service Plan name| Learn more |
+| --- | --- |
+| Microsoft Copilot Studio <br/><br/> **Service plan name**: `Copilot Studio in Copilot for M365` | - [Copilot Studio overview](/microsoft-copilot-studio/fundamentals-what-is-copilot-studio) <br/>- [Get access to Copilot Studio](/microsoft-copilot-studio/requirements-licensing-subscriptions) |
+| Microsoft Graph Connectors <br/><br/> **Service plan name**: `Graph Connectors in Microsoft 365 Copilot` | - [Build Microsoft Graph connectors for Microsoft 365 Copilot](/microsoft-365-copilot/extensibility/overview-graph-connector) <br/>- [Custom Microsoft Graph connectors for Microsoft 365 Copilot](/microsoft-365-copilot/extensibility/publish) |
+| Intelligent Search <br/><br/> **Service plan name**: `Intelligent Search` | [Microsoft 365 Copilot feature availability](/office365/servicedescriptions/office-365-platform-service-description/microsoft-365-copilot#feature-availability) |
+| Copilot in SharePoint - Includes SharePoint agents and a [rich text editor](/power-apps/maker/model-driven-apps/rich-text-editor-control). <br/><br/> **Service plan name**: `Microsoft 365 Copilot for SharePoint` | - [Get started with SharePoint agents](https://support.microsoft.com/office/get-started-with-sharepoint-agents-69e2faf9-2c1e-4baa-8305-23e625021bcf) <br/>- [Authoring with Copilot in SharePoint: An overview](https://support.microsoft.com/topic/authoring-with-copilot-in-sharepoint-an-overview-a22514c9-7bc5-4c04-a599-455d573a1800) <br/>- [Copilot in SharePoint FAQ](https://support.microsoft.com/office/frequently-asked-questions-about-copilot-in-sharepoint-eb1b7668-3d98-4a93-98ef-f0c6dfc694f0) |
+| Copilot in Microsoft Teams <br/><br/> **Service plan name**: `Microsoft 365 Copilot in Microsoft Teams` | [Overview of AI in Microsoft Teams for IT admins](/microsoftteams/copilot-ai-agents-overview) <br/><br/> |
+| Copilot in Microsoft 365 apps <br/><br/> **Service plan name**: `Microsoft 365 Copilot in Productivity Apps` | [Copilot features in Microsoft 365 apps](microsoft-365-copilot-overview.md#copilot-features-in-microsoft-365-apps) |
+| Microsoft 365 Copilot Chat - work <br/><br/> **Service plan name**: `Microsoft Copilot with Graph-grounded chat` | - [Manage Microsoft 365 Copilot Chat](/copilot/manage) <br/>- [Which Copilot is right for me or my organization?](which-copilot-for-your-organization.md) |
+| Microsoft 365 Copilot Power Platform connectors <br/><br/> **Service plan name**: `Power Platform Connectors in Microsoft 365 Copilot` | - [Connectors overview](/connectors/overview) <br/>- [Use Power Platform connectors in Copilot Studio](/microsoft-copilot-studio/advanced-connectors) |
+
+## Common issues
+
+- The diagnostic tool and the Microsoft 365 admin center can become unsynchronized. For example, the admin center shows a service plan assigned to a user, but the diagnostic tool shows that the service plan isn't assigned.
+
+  This situation typically affects older user accounts with existing subscriptions and then new service plans are added to the subscription.
+
+  To resolve the synchronization issue:
+
+  1. In the [Microsoft 365 admin center](https://admin.microsoft.com), go to the affected user account and uncheck the associated service plans.
+  1. Save your changes.
+  1. Re-enable the service plan and save the changes.
+  1. Rerun the diagnostic tool and verify that the service plan information is successfully synced.
+
+- If the diagnostic output is missing a service plan (listed in [Step 2 - Review the Microsoft 365 Copilot service plan names](#step-2---review-the-microsoft-365-copilot-service-plan-names)), then review the [Microsoft 365 Copilot feature availability](/office365/servicedescriptions/office-365-platform-service-description/microsoft-365-copilot#feature-availability) list.
+
+  Then:
+
+  - Verify that the Copilot feature is included in your license.
+  - Assign the missing service plan to the user account.
+
+## Related articles
+
+- [Microsoft 365 Copilot feature availability and service description](/office365/servicedescriptions/office-365-platform-service-description/microsoft-365-copilot#feature-availability)
+- [Microsoft 365 Copilot overview](microsoft-365-copilot-overview.md)

microsoft-365/admin/activity-reports/microsoft-copilot-usage.md

@@ -3,7 +3,7 @@ title: "Microsoft 365 admin center – Microsoft 365 Copilot Chat usage"
 ms.author: camillepack
 author: camillepack
 manager: scotv
-ms.date: 01/14/2025
+ms.date: 05/07/2025
 audience: Admin
 ms.topic: concept-article
 ms.service: microsoft-365-copilot
@@ -13,18 +13,17 @@ ms.collection:
 - scotvorg
 - M365-subscription-management
 - Adm_O365
-- Adm_NonTOC
 - m365copilot
 - magic-ai-copilot
 description: "Learn about the Microsoft 365 Copilot Chat usage report and gain insights into the Microsoft 365 Copilot Chat activity in your organization."
 ---
 
 # Microsoft 365 reports in the admin center – Microsoft 365 Copilot Chat usage
 
-The Microsoft 365 Copilot Chat usage dashboard provides insights into active usage of Microsoft 365 Copilot Chat. The report includes total active users, average daily active users, and active users per app (for example, Microsoft 365 Copilot (app) and Microsoft Edge). Usage insights can be viewed as totals and trends for the past 7, 30, 90, or 180-day periods. The report also shows the last activity date per user, anonymized by default. To view all reports, check out [Microsoft 365 Reports in the admin center overview](activity-reports.md).
+The Microsoft 365 Copilot Chat usage dashboard provides insights into active usage of Microsoft 365 Copilot Chat. The report includes total active users, average daily active users, and active users per app. Usage insights can be viewed as totals and trends for the past 7, 30, 90, or 180-day periods. The report also shows the last activity date per user, anonymized by default. To view all reports, check out [Microsoft 365 Reports in the admin center overview](activity-reports.md).
 
 > [!NOTE]
-> The total count of active users and the average daily active users encompass all usage of Microsoft 365 Copilot Chat in Teams, Outlook, Copilot.cloud.microsoft, Microsoft 365 Copilot (app), and the Microsoft Edge sidebar for users without a Microsoft 365 license. Currently, the breakdown of active users is limited to the usage of Microsoft 365 Copilot Chat in Microsoft 365 Copilot (app) and Microsoft Edge. The breakdown of active users for Teams, Outlook, and Copilot.cloud.microsoft will be added over time. In addition, the earliest date on which usage history is available for this report is September 15th, 2024.
+> The report is currently limited to users without a Microsoft 365 Copilot license that interact with Copilot Chat in Teams, Outlook, Copilot.cloud.microsoft, Microsoft 365 Copilot (app), and Microsoft Edge.
 
 ## How do I get to the Microsoft 365 Copilot Chat usage report?
 
@@ -63,10 +62,13 @@ The following table shows app details for active Microsoft 365 Copilot Chat user
 |-------------------|-------------------------------------------------------------------------|------------------|
 | **Edge**          | Microsoft 365 Copilot Chat was used from the sidebar in the Microsoft Edge browser.                     | [Copilot - Microsoft Edge](https://www.microsoft.com/edge/features/copilot) |
 | **Microsoft 365 Copilot (app)** | Microsoft 365 Copilot Chat was used in the desktop, mobile, or web version of the Microsoft 365 Copilot (app), including the following entry points: Microsoft365.com, Office.com, M365Copilot.com, Microsoft 365 desktop app, Microsoft 365 mobile app, M365.cloud.microsoft | [Overview of Copilot](/copilot/overview) |
+| **Teams**     | Microsoft 365 Copilot Chat was used in Teams.                | [Manage Copilot Chat in Teams](/copilot/manage#manage--chat-in-teams) |
+| **Outlook**     | Microsoft 365 Copilot Chat was used in Outlook.                | [Manage Copilot Chat on the web, in the Microsoft 365 Copilot app, and in Outlook](/copilot/manage#manage--chat-on-the-web-in-the-microsoft-365--app-and-in-outlook) |
+| **Copilot.cloud.microsoft**     | Microsoft 365 Copilot Chat was used in Copilot.cloud.microsoft.                | [Manage Microsoft 365 Copilot Chat](/copilot/manage#how-to-ensure-users-access--chat) |
 
 You can also export the report data into an Excel .csv file by selecting the ellipses and then **Export** in the top-right corner.
 
-You can view a table list to show each active user who accessed Microsoft 365 Copilot Chat from Microsoft Edge or the Microsoft 365 Copilot (app) over the past 180 days.
+You can view a table list to show each active user who accessed Microsoft 365 Copilot Chat over the past 180 days.
 
 :::image type="content" source="../../media/microsoft-copilot-export.png" alt-text="Screenshot showing the table list of data for active users for Microsoft 365 Copilot Chat." lightbox="../../media/microsoft-copilot-export.png":::
 
@@ -78,7 +80,11 @@ You can also export the report data into an Excel .csv file by selecting the **E
 |-----------------------------|-----------------------------------------------------------------------------|
 | **Username**                | The user's principal name.                                                  |
 | **Display name**            | The full name of the user.                                                  |
-| **Last activity date (UTC)**| The most recent date on which the user sent a message to Microsoft 365 Copilot Chat in Teams, Outlook, Copilot.cloud.microsoft, Microsoft Edge, or the Microsoft 365 Copilot (app), dating back to September 15, 2024. This date remains fixed even if the timeframe of the report is changed. |
+| **Last activity date (UTC)**| The most recent date on which the user sent a message to Microsoft 365 Copilot Chat in Teams, Outlook, Copilot.cloud.microsoft, Microsoft Edge, or the Microsoft 365 Copilot (app). This date remains fixed even if the timeframe of the report is changed. |
+| **Last activity date of Teams (UTC)**| The most recent date on which the user sent a message to Microsoft 365 Copilot Chat in Teams. This date remains fixed even if the timeframe of the report is changed. |
+| **Last activity date of Copilot.cloud.microsoft (UTC)**| The most recent date on which the user sent a message to Microsoft 365 Copilot Chat in Copilot.cloud.microsoft. This date remains fixed even if the timeframe of the report is changed. |
+| **Last activity date of Microsoft 365 Copilot (app) (UTC)**| The most recent date on which the user sent a message to Microsoft 365 Copilot Chat in Microsoft 365 Copilot (app). This date remains fixed even if the timeframe of the report is changed.  |
+| **Last activity date of Edge (UTC)**| The most recent date on which the user sent a message to Microsoft 365 Copilot Chat from the sidebar in the Microsoft Edge browser. This date remains fixed even if the timeframe of the report is changed.  |
 
 ## User-specific data de-anonymous/anonymous setting
 

microsoft-365/admin/create-groups/explain-groups-knowledge-worker.md

@@ -1,7 +1,7 @@
 ---
 title: "Explaining Microsoft 365 Groups to your users"
 ms.reviewer: rahulnayak
-ms.date: 07/20/2020
+ms.date: 06/01/2024
 f1.keywords: NOCSH
 author: DaniEASmith
 ms.author: danismith

microsoft-365/admin/create-groups/group-mailbox-size-management.md

@@ -11,7 +11,7 @@ ms.localizationpriority: medium
 search.appverid: 
 ms.custom: m365-groups
 ms.reviewer: rahulnayak
-ms.date: 08/03/2022
+ms.date: 06/01/2024
 ---
 
 # Microsoft 365 group mailbox size management 

microsoft-365/admin/manage/change-address-contact-and-more.md

@@ -25,7 +25,7 @@ ms.custom:
 - GAUpdates
 search.appverid: MET150
 description: "Learn how to make changes to your organization's profile, including the organization name, address, phone number, and technical contact."
-ms.date: 10/06/2024
+ms.date: 05/05/2025
 ---
 
 # Change your organization's address, contact preferences, and technical contact in the Microsoft 365 admin center