Merge pull request #28337 from MicrosoftDocs/main

[AutoPublish] main to live - 04/28 22:31 PDT | 04/29 11:01 IST

Author: aditisrivastava07

.openpublishing.redirection.admin.json

@@ -1,12 +1,12 @@
 {
   "redirections": [
-    {
+        {
       "source_path": "microsoft-365/admin/manage/manage-plugins-for-copilot-in-integrated-apps.md",
       "redirect_url": "/microsoft-365/admin/manage/manage-copilot-agents-integrated-apps",
       "redirect_document_id": false
     },
     {
-      "source_path": "microsoft-365/admin/manage/servicenow-aad-oauth-token.md",
+      "source_path": "microsoft-365/admin/manage/servicenow-aad-oauth-token-v1.md",
       "redirect_url": "/microsoft-365/admin/manage/servicenow-authentication",
       "redirect_document_id": false
     },

microsoft-365/admin/TOC.yml

@@ -454,20 +454,6 @@ items:
              href: manage/servicenow-troubleshooting.md
            - name: Integrate Microsoft 365 with ServiceNow Virtual Agent
              href: manage/servicenow-virtual-agent-integration.md
-           - name: Microsoft 365 support integration guide for version 1.0.11 and earlier 
-             items:
-              - name: Configuration overview
-                href: manage/servicenow-overview-v1.md
-              - name: Configure basic authentication
-                href: manage/servicenow-basic-authentication-v1.md
-              - name: Configure Microsoft 365 support integration with Microsoft Entra auth Token
-                href: manage/servicenow-aad-oauth-token-v1.md
-              - name: Testing the configuration
-                href: manage/servicenow-testing-the-configuration-v1.md
-              - name: Troubleshooting
-                href: manage/servicenow-troubleshooting-v1.md
-              - name: Integrate Microsoft 365 with ServiceNow Virtual Agent
-                href: manage/servicenow-virtual-agent-integration-v1.md
     - name: Manage subscriptions and billing
       href: ../commerce/index.yml
     - name: Secure your organization

microsoft-365/admin/email/create-edit-or-delete-a-security-group.md

@@ -33,10 +33,7 @@ On the Microsoft 365 **Active teams and groups** page, you can create groups of
 User management administrators have permissions to create, edit, or delete security groups; for more information about administrator roles, see [Assigning admin roles](../add-users/assign-admin-roles.md).
 
 There are also [Groups in Exchange Online and SharePoint Online](#groups-in-exchange-online-and-sharepoint-online) that you can use to send email or assign permissions to a group of users, and [Groups in Exchange Online and SharePoint Online](#groups-in-exchange-online-and-sharepoint-online) that grant users rights and access to sites and site collections.
-  
-> [!IMPORTANT]
-> Planning on using site mailboxes? All the users that are added to a SharePoint site via a security group rather than being added individually can use only the site mailbox from SharePoint. These users won't be able to access the site mailbox from Outlook. For more information, see [Use Microsoft 365 Groups instead of Site Mailboxes](https://support.microsoft.com/office/737d6b1f-67cc-41fe-8db8-f2d09dd1673b).
-  
+
 ## Manage security groups in the admin center
 
 ### Add a security group
@@ -83,7 +80,7 @@ If you want to create groups of users so you can send email to them all at the s
 
 - **Distribution group**: Used to distribute messages to a group of users. It's also called a  *mail-enabled distribution group*, or, a  *distribution list*. For more information, see [Manage distribution groups](/exchange/recipients-in-exchange-online/manage-distribution-groups/manage-distribution-groups).
 
-- **Security group**: Can be used to distribute messages to a group of users, or to grant access permissions to resources. This group is also called a *mail-enabled security group*. For more information, see [Manage mail-enabled security groups](/Exchange/recipients/mail-enabled-security-groups).
+- **Security group**: Can be used to distribute messages to a group of users, or to grant access permissions to resources. This group is also called a *mail-enabled security group*. For more information, see [Manage mail-enabled security groups](/exchange/recipients-in-exchange-online/manage-mail-enabled-security-groups).
 
 - **Dynamic distribution group**: A type of distribution group whose list of recipients is recalculated every time you send a message based on filters and conditions that you define. For more information, see [Manage dynamic distribution groups](/Exchange/recipients/dynamic-distribution-groups/dynamic-distribution-groups).
 

microsoft-365/admin/manage/servicenow-aad-oauth-token-v1.md

@@ -5,7 +5,7 @@ f1.keywords:
 ms.author: efrene
 author: efrene
 manager: scotv
-ms.date: 11/08/2022
+ms.date: 04/28/2025
 audience: Admin
 ms.topic: integration
 ms.service: microsoft-365-business
@@ -24,6 +24,9 @@ description: "Scoped Certified application installation and configuration guide
 
 # Configure authentication for Microsoft 365 support integration with ServiceNow
 
+> [!IMPORTANT]
+> Microsoft 365 support integration with ServiceNow is retired, and the service will be completely shut down on May 30, 2025. If you installed the integration, take necessary steps to remove it before May 30, 2025.
+
 ## Prerequisites
 
 These prerequisite steps are required to set up Microsoft 365 support integration.

microsoft-365/admin/manage/servicenow-authentication.md

@@ -5,7 +5,7 @@ f1.keywords:
 ms.author: efrene
 author: efrene
 manager: scotv
-ms.date: 03/01/2023
+ms.date: 04/28/2025
 audience: Admin
 ms.topic: article
 ms.service: microsoft-365-business
@@ -24,6 +24,9 @@ description: "A feature that creates new ServiceNow incidents when a Microsoft S
 
 # Automatic ServiceNow Incident Creation
 
+> [!IMPORTANT]
+> Microsoft 365 support integration with ServiceNow is retired, and the service will be completely shut down on May 30, 2025. If you installed the integration, take necessary steps to remove it before May 30, 2025.
+
 The Microsoft 365 support integration app enables you to create ServiceNow incidents when a Microsoft Service Health Incident is published for your tenant. To use this feature, you must use version 2.1.0 or later. This feature helps IT teams by automatically creating incidents in ServiceNow when Microsoft publishes new service health incidents.
 
 :::image type="content" source="../../media/servicenowincident1.png" alt-text="image of m365 servicehealth dashboard":::

microsoft-365/admin/manage/servicenow-incidents.md

@@ -5,7 +5,7 @@ f1.keywords:
 ms.author: efrene
 author: efrene
 manager: scotv
-ms.date: 10/28/2021
+ms.date: 04/28/2025
 audience: Admin
 ms.topic: integration
 ms.service: microsoft-365-business
@@ -24,6 +24,9 @@ description: "Scoped Certified application installation and configuration guide
 
 # Microsoft 365 support integration with ServiceNow configuration overview
 
+> [!IMPORTANT]
+> Microsoft 365 support integration with ServiceNow is retired, and the service will be completely shut down on May 30, 2025. If you installed the integration, take necessary steps to remove it before May 30, 2025.
+
 The following article applies to the Microsoft 365 support integration app with a minimum version of **2.0.0**.
 
 For version 1.0.11 and earlier, see [Microsoft 365 support integration overview v1](../manage/servicenow-overview-v1.md).

microsoft-365/admin/manage/servicenow-overview.md

@@ -5,7 +5,7 @@ f1.keywords:
 ms.author: efrene
 author: efrene
 manager: scotv
-ms.date: 10/28/2021
+ms.date: 04/28/2025
 audience: Admin
 ms.topic: article
 ms.service: microsoft-365-business
@@ -24,6 +24,9 @@ description: "Scoped Certified application installation and configuration guide
 
 # Testing the ServiceNow configuration
 
+> [!IMPORTANT]
+> Microsoft 365 support integration with ServiceNow is retired, and the service will be completely shut down on May 30, 2025. If you installed the integration, take necessary steps to remove it before May 30, 2025.
+
 If your application requires successful communication with external systems, outline how to test the connection to ensure a successful configuration.
 
 Follow these steps to test the configuration of Microsoft 365 support integration:

microsoft-365/admin/manage/servicenow-testing-the-configuration.md

@@ -5,7 +5,7 @@ f1.keywords:
 ms.author: efrene
 author: efrene
 manager: scotv
-ms.date: 10/28/2021
+ms.date: 04/28/2025
 audience: Admin
 ms.topic: troubleshooting-general
 ms.service: microsoft-365-business
@@ -24,6 +24,9 @@ description: "Scoped Certified application installation and configuration guide
 
 # Troubleshooting Microsoft 365 support integration with ServiceNow
 
+> [!IMPORTANT]
+> Microsoft 365 support integration with ServiceNow is retired, and the service will be completely shut down on May 30, 2025. If you installed the integration, take necessary steps to remove it before May 30, 2025.
+
 | \#  | Problem  | Diagnostics action     |
 |-----|--------------------------------|----------------------|
 | 1   | Can’t see **Microsoft 365 support** tab                                                                                                                                                                                    | Verify the current view and **System Logs** > **All** with filter x\_mioms\_m365\_assit                        |

microsoft-365/admin/manage/servicenow-troubleshooting.md

@@ -5,7 +5,7 @@ f1.keywords:
 ms.author: efrene
 author: efrene
 manager: scotv
-ms.date: 10/21/2022
+ms.date: 04/28/2025
 audience: Admin
 ms.topic: integration
 ms.service: microsoft-365-business
@@ -24,6 +24,9 @@ description: "Configure support integration to test and provide the Microsoft 36
 
 # Integrate Microsoft 365 with ServiceNow Virtual Agent
 
+> [!IMPORTANT]
+> Microsoft 365 support integration with ServiceNow is retired, and the service will be completely shut down on May 30, 2025. If you installed the integration, take necessary steps to remove it before May 30, 2025.
+
 When you configure the Microsoft 365 support integration app to work with ServiceNow Virtual Agent, you access the self-help created by Microsoft 365 product teams through two different user experiences:
 
 - Microsoft 365 step-by-step and walk-through solutions.