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For a full breakdown by category, see [What can Copilot Cowork do for you?](index.md#what-can-copilot-cowork-do-for-you)
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## How is Copilot Cowork different from Copilot Chat?
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Copilot Cowork completes multi‑step work across Microsoft 365 by taking action on your behalf, while Copilot Chat helps you generate content and insights within a single conversation.
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|Feature |Copilot Chat |Copilot Cowork |
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|---------|---------|---------|
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|What it is | Always‑on AI for drafting, summarizing, answering questions | Agentic AI that completes multi‑step work across Microsoft 365 |
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|Best for | Fast, focused, single‑task support | End‑to‑end work across multiple apps |
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|Speed | Seconds to minutes | Minutes to hours (autonomous execution) |
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|Task complexity | Single-step, single-session | Multi‑step workflows across tasks and sources |
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|Use when… | You need a quick draft, answer, or insight | You need Copilot to take action across apps, files, or systems |
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|Top scenarios | Quick daily catch-up, project status, Q&A, or drafting content | Inbox and calendar clean-up, project launches, or meeting preparation. |
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Copilot Chat helps you think through your work, supports fast, single-step inputs, and generates output for you to act on. Copilot Cowork helps you get work done by completing complex, coordinated actions across your apps, files, and data.
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## What skills does Cowork have?
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Cowork has 13 built-in skills: Word, Excel, PowerPoint, PDF, Email, Scheduling, Calendar Management, Meetings, Daily Briefing, Enterprise Search, Communications, Deep Research, and Adaptive Cards. You can also create your own custom skills by placing a `SKILL.md` file in a subfolder of your OneDrive `/Documents/Cowork/Skills/` folder (for example, `/Documents/Cowork/Skills/weekly-report/SKILL.md`).
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## Does Cowork work on mobile devices?
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Cowork is currently available in your browser at [m365.cloud.microsoft](https://m365.cloud.microsoft) and in the Microsoft 365 Copilot desktop app for Windows and Mac. Mobile support is not yet available.
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Cowork is currently available in your browser at [m365.cloud.microsoft](https://m365.cloud.microsoft) and in the Microsoft 365 Copilot desktop app for Windows and Mac. Mobile support isn't yet available.
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## What file types does Cowork support?
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## Can I schedule recurring prompts?
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Yes. Describe what you want and when in your message — for example, "Send me a daily briefing every morning at 9 AM." Cowork sets up the schedule based on your request. You can manage your scheduled prompts from the **Scheduled** tab in the **Tasks** view, or from the **Schedule** section of the side panel.
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Yes. Describe what you want and when in your message—for example, "Send me a daily briefing every morning at 9 AM." Cowork sets up the schedule based on your request. You can manage your scheduled prompts from the **Scheduled** tab in the **Tasks** view, or from the **Schedule** section of the side panel.
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## Where are my files saved?
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- Cowork can't access or edit files stored locally on your device. It works with files in OneDrive and SharePoint.
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- Cowork can't delete files or folders in OneDrive or SharePoint.
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- Custom skills created by users are not validated by Microsoft. Review custom skill outputs carefully.
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- Custom skills created by users aren't validated by Microsoft. Review custom skill outputs carefully.
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- Attached files must be less than 200 MB.
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- Cowork can't read encrypted files, even if the user has access.
description: "Learn how to contact Microsoft support for volume licensing products."
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ms.date: 12/02/2025
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ms.date: 04/13/2026
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---
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# Contact volume licensing support
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1. Go to the [online support request form](https://support.serviceshub.microsoft.com/supportforbusiness/create?sapId=2afa6f15-b710-db46-909a-8346017c802f).
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1. Under **Product or service you need help with**, select your agreement type from the drop-down list. For example, **Enterprise Agreement**.
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1. Under **Which category best describes the issue**, from the drop-down list, select the category most closely matching your issue.
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4. Under **Types of Support**, select **Professional No Charge**.
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5. Enter your location, time zone and whether you prefer that we contact you by phone or by email.
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1. Under **Types of Support**, select **Professional No Charge**.
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1. Enter your location, time zone and whether you prefer that we contact you by phone or by email.
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### Step 2. Describe the issue you're facing
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- Enter a summary of the issue, then use the template to provide more details.
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- Be sure to include the VL agreement number your issue relates to.
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- To help us understand the problem, attach screenshots of any error message or technical issue.
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- After you provide all the required information, select **Submit**.
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- Your case number will be displayed and you also receive a confirmation email from [email protected]. If you don't see the email in your inbox, check your junk folder.
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- VL support contacts you during business hours to resolve the issue.
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- You can check your case status online, using the **Manage** tab at [https://support.serviceshub.microsoft.com/supportforbusiness/manage](https://support.serviceshub.microsoft.com/supportforbusiness/manage).
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|Country/Region |Toll Numbers |Hour of Operation |Languages Supported |
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|---------|---------|---------|---------|
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|All locations |International tolls to Germany might apply.<br/>+49 8924445143 (English)<br/>+49 8924445094 (German)<br/>+49 8924445246 (French) |09:00 - 18:00 Monday to Friday |English, German, French |
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- Quota
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- Legal hold
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- DLP
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- Basic eDiscovery – The .whiteboard files are stored as files in the creator's OneDrive. They're indexed for keyword and file type search, but aren't available to preview or review. Upon export, an admin needs to upload the file back to OneDrive to view the content. More support is planned for the future.
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- Basic eDiscovery – The .whiteboard files are stored as files in the creator's OneDrive. They're indexed for keyword and file type search.
![m365-skilling-repo-management[bot]](https://avatars.githubusercontent.com/in/1161012?v=4&size=40){kind=avatar}
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