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Merge pull request #28764 from MicrosoftDocs/wlibebe-patch-6
Update teams-in-hc.md
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microsoft-365/frontline/teams-in-hc.md

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Microsoft 365 and Microsoft Teams offer a number of telemedicine features useful for hospitals and other healthcare organizations.
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- Virtual Appointments and Electronic Healthcare Record (EHR) integration
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- Appointments and Electronic Healthcare Record (EHR) integration
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- Teams policy packages for healthcare
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- Messaging
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- Team templates for healthcare
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Facilitate and centralize collaboration among care teams and across your entire healthcare organization.
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- [Provide seamless virtual visits](#provide-seamless-virtual-visits)
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- [Provide seamless visits](#provide-seamless-visits)
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- [Connect and engage the healthcare workforce](#connect-and-engage-the-healthcare-workforce)
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- [Efficiently manage and motivate care teams](#efficiently-manage-and-motivate-care-teams)
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The following scenarios support these goals:
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| Scenario | Description | Requirements |
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| -------- | -------- | -------- |
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| [Virtual Appointments](virtual-appointments.md) | Schedule, manage, and conduct virtual appointments with patients. This scenario connects Teams and the Oracle Health or Epic platform to support virtual appointments. | Active subscription to Microsoft Cloud for Healthcare or subscription to Microsoft Teams EHR connector standalone offer. <br> Users must have an appropriate Microsoft 365 or Office 365 license that includes Teams meetings. <br> See also [Integration into Oracle Health EHR](ehr-admin-oracle-health.md#before-you-begin) or [Integration into Epic EHR](ehr-admin-epic.md#prerequisites). |
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| [Appointments](virtual-appointments.md) | Schedule, manage, and conduct appointments with patients. This scenario connects Teams and the Oracle Health or Epic platform to support appointments. | Active subscription to Microsoft Cloud for Healthcare or subscription to Microsoft Teams EHR connector standalone offer. <br> Users must have an appropriate Microsoft 365 or Office 365 license that includes Teams meetings. <br> See also [Integration into Oracle Health EHR](ehr-admin-oracle-health.md#before-you-begin) or [Integration into Epic EHR](ehr-admin-epic.md#prerequisites). |
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| [Team communication and collaboration](flw-team-collaboration.md) |Bring your health teams together to communicate, collaborate, and streamline operations with Teams. Viva Connections helps you create a dashboard that puts the information they need front and center on their devices, so they can reach out whenever they need to. |Users must have an appropriate license to use Teams apps.* |
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| [Engage your employees and focus on employee wellbeing](flw-wellbeing-engagement.md) | Build deeper connections across your organization and create an inclusive workplace. |Users must have an appropriate license to use Teams apps.* |
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| [Schedule your teams with Shifts](shifts-for-teams-landing-page.md) |Create and manage schedules for your teams in Shifts.|Users must have an appropriate license to use Teams apps.* |
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|:-----|:-----|
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|[![Microsoft 365 for frontline workers: Healthcare scenarios.](media/m365-frontline-healthcare-thumb.png)](https://go.microsoft.com/fwlink/?linkid=2206475) <br/> [PDF](https://go.microsoft.com/fwlink/?linkid=2206475) \| [Visio](https://go.microsoft.com/fwlink/?linkid=2206474) <br>Updated April 2024 |This poster provides an overview of the scenarios you can implement for your frontline workforce in a healthcare setting.|
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## Provide seamless virtual visits
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## Provide seamless visits
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Use the complete meetings platform in Teams to schedule, manage, and conduct virtual appointments with patients and other providers.
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Use the complete meetings platform in Teams to schedule, manage, and conduct appointments with patients and other providers.
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- If your organization already uses an EHR system, you can integrate Teams for a more seamless experience. Teams EHR connector makes it easy for clinicians to launch a virtual appointment with a patient or a consultation with another provider in Teams directly from the EHR system. To learn more, see [Virtual Appointments with Teams - Integration into Oracle Health EHR](ehr-admin-oracle-health.md) and [Virtual Appointments with Teams - Integration into Epic EHR](ehr-admin-epic.md).
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- If you aren't using a supported EHR system, you can use the Virtual Appointments app in Teams. To learn more, see [Virtual Appointments with Teams](virtual-appointments.md).
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- If your organization already uses an EHR system, you can integrate Teams for a more seamless experience. Teams EHR connector makes it easy for clinicians to launch an appointment with a patient or a consultation with another provider in Teams directly from the EHR system. To learn more, see [Virtual appointments with Teams - Integration into Oracle Health EHR](ehr-admin-oracle-health.md) and [Virtual appointments with Teams - Integration into Epic EHR](ehr-admin-epic.md).
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- If you aren't using a supported EHR system, you can use Bookings. To learn more, see [Appointments with Teams](virtual-appointments.md).
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:::image type="content" source="media/virtual-appointments-teams-healthcare.png" alt-text="Diagram showing Virtual Appointments options in Teams through integration with an EHR system and through the Virtual Appointments app." lightbox="media/virtual-appointments-teams-healthcare.png":::
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:::image type="content" source="media/va-healthcare-bookings-expand.png" alt-text="Diagram showing Appointments options in Teams through integration with an EHR system and through Bookings." lightbox="media/va-healthcare-bookings-small.png":::
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## Connect and engage the healthcare workforce
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There are many resources available to help all of the users in your organization get comfortable with using Teams:
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- Check out the [Teams adoption center](https://adoption.microsoft.com/microsoft-teams/) for advice on rolling out Teams if you're just starting your organization's journey with Teams, or expanding Teams to more areas of your organization.
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- Get help and training for your users on how to perform basic tasks in Teams on the [Teams help & learning site](https://support.microsoft.com/teams), including [quick training videos](https://support.microsoft.com/office/microsoft-teams-video-training-4f108e54-240b-4351-8084-b1089f0d21d7). This site also has help and training for the Teams apps, including [Virtual Appointments](https://support.microsoft.com/office/what-is-virtual-appointments-22df0079-e6d9-4225-bc65-22747fb2cb5f), [Lists](https://support.microsoft.com/office/get-started-with-lists-in-teams-c971e46b-b36c-491b-9c35-efeddd0297db), [Planner](https://support.microsoft.com/office/getting-started-with-planner-in-teams-7a5e58f1-2cee-41b0-a41d-55d512c4a59c), [Approvals](https://support.microsoft.com/office/what-is-approvals-a9a01c95-e0bf-4d20-9ada-f7be3fc283d3), and [Shifts](https://support.microsoft.com/office/what-is-shifts-f8efe6e4-ddb3-4d23-b81b-bb812296b821).
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- Get help and training for your users on how to perform basic tasks in Teams on the [Teams help & learning site](https://support.microsoft.com/teams), including [quick training videos](https://support.microsoft.com/office/microsoft-teams-video-training-4f108e54-240b-4351-8084-b1089f0d21d7). This site also has help and training for the Teams apps, including [Bookings](/microsoft-365/bookings/bookings-overview), [Lists](https://support.microsoft.com/office/get-started-with-lists-in-teams-c971e46b-b36c-491b-9c35-efeddd0297db), [Planner](https://support.microsoft.com/office/getting-started-with-planner-in-teams-7a5e58f1-2cee-41b0-a41d-55d512c4a59c), [Approvals](https://support.microsoft.com/office/what-is-approvals-a9a01c95-e0bf-4d20-9ada-f7be3fc283d3), and [Shifts](https://support.microsoft.com/office/what-is-shifts-f8efe6e4-ddb3-4d23-b81b-bb812296b821).

microsoft-365/frontline/virtual-appointments-usage-report.md

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![Information icon](media/info.png) **This feature requires a [Teams Premium](/microsoftteams/teams-add-on-licensing/licensing-enhance-teams) or a Teams EHR connector license.**
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The Virtual Appointments usage report in the Microsoft Teams admin center gives you an overview of Teams Virtual Appointments activity in your organization. You can view detailed activity for virtual appointments scheduled through the [Bookings app](https://support.microsoft.com/office/what-is-bookings-42d4e852-8e99-4d8f-9b70-d7fc93973cb5) and the [Microsoft Teams Electronic Health Record (EHR) connector](teams-in-hc.md#provide-seamless-virtual-visits).
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The Virtual Appointments usage report in the Microsoft Teams admin center gives you an overview of Teams Virtual Appointments activity in your organization. You can view detailed activity for virtual appointments scheduled through the [Bookings app](https://support.microsoft.com/office/what-is-bookings-42d4e852-8e99-4d8f-9b70-d7fc93973cb5) and the [Microsoft Teams Electronic Health Record (EHR) connector](teams-in-hc.md#provide-seamless-visits).
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To view the report, you must be Teams admin, Global reader, or Report reader.
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