Merge pull request #31185 from MicrosoftDocs/fix-formatting

Fixed staging issues

Author: padmagit77

copilot/employee-self-service/customize.md

@@ -226,25 +226,24 @@ The Employee Self-Service agent starter is "Consulting with a professional is th
 
 The triggers are:
 
-**This topic should only trigger ** when users mention **explicitly sensitive, confidential, or legal concerns ** such as **harassment **, **abuse **, **discrimination **, **unethical behavior **, or **retaliation ** in the work place. It activates in situations involving:
+**This topic should only trigger** when users mention **explicitly sensitive, confidential, or legal concerns** such as **harassment**, **abuse**, **discrimination**, **unethical behavior**, or **retaliation** in the work place. It activates in situations involving:
 
-- Requests for **HR consultation ** relating to sensitive matters
-- **Privacy concerns **
-- **Hostile work environments **
-- **Workplace violence **
-- **Legal action **
-- Reporting of **severe misconduct **
+- Requests for **HR consultation** relating to sensitive matters
+- **Privacy concerns**
+- **Hostile work environments**
+- **Workplace violence**
+- **Legal action**
+- Reporting of **severe misconduct**
 
-**Important: **
-
-This topic **must not ** trigger for **general HR-related inquiries ** such as:
-
-- Accessing **benefits information ** such as W2 forms and health benefits
-- **Routine workplace questions **
-- **Performance concerns
-- Other **non-sensitive ** matters
+> [!IMPORTANT]
+> This topic **must not** trigger for **general HR-related inquiries** such as:
+> 
+> - Accessing **benefits information** such as W2 forms and health benefits
+> - **Routine workplace questions**
+> - **Performance concerns**
+> - Other **non-sensitive** matters
 
-**It should only activate ** when explicit terms like **harassment **, **discrimination **, **retaliation **, **workplace violence **, or **legal support ** are mentioned.
+**It should only activate** when explicit terms like **harassment**, **discrimination**, **retaliation**, **workplace violence**, or **legal support** are mentioned.
 
 **Maker - What to customize**
 
@@ -408,11 +407,11 @@ For information on SharePoint knowledge filtering, see [SharePoint Advanced Filt
 
 **Starter prompts** help you roll out the Employee Self-Service agent efficiently to your organization. With starter prompts, users already have a few ready-to-go prompts to use. Creating starter prompts helps your organization decrease the time to value.
 
->[!TIP]
->Identify the most asked questions by your users to form the base of your starter prompts. Identifying the most accurate answers to these questions helps build trust with your users.
+> [!TIP]
+> Identify the most asked questions by your users to form the base of your starter prompts. Identifying the most accurate answers to these questions helps build trust with your users.
 
 1. Open the **Employee Self-Service** agent in Copilot Studio and navigate to the **Overview** page.
-1. Select the **Edit** button in **Starter prompts.**
+1. Select the **Edit** button in **Starter prompts**.
 1. Add prompts categorized by **Title**.
 1. **Save** your changes.
 1. The starter prompts you created display in the **Starter prompts** section.
@@ -427,11 +426,11 @@ The **Rich landing page** gives you control over how your Employee Self-Service
 - Organize starter prompts into categories so employees can quickly find what they need.
 - Surface quick links to important resources.
 
-> **Note**  
-> If you don’t configure these settings:
-> - Starter prompts fall back to Copilot Studio configuration  
-> - Default Copilot accent colors are used  
-> - No quick links are shown  
+> [!NOTE]
+> If you don't configure these settings:
+>  - Starter prompts fall back to Copilot Studio configuration.
+>  - Default Copilot accent colors are used.  
+>  - No quick links are shown.  
 
 Changes saved for a deployed agent are reflected for users within a few hours.
 
@@ -442,6 +441,7 @@ Changes saved for a deployed agent are reflected for users within a few hours.
 Categorized starter prompts help users understand what the ESS agent can do and guide them into the right scenarios.
 
 **Rules and limits**
+
 - Up to **10 categories**
 - Category name limit: **35 characters**
 - Up to **12 starter prompts per category**
@@ -464,6 +464,7 @@ Categorized starter prompts help users understand what the ESS agent can do and
 Accent colors control the visual styling used across the ESS experience, including buttons, links, chat bubbles, and loading indicators.
 
 **Accessibility guidance**
+
 - Recommended contrast ratio: **4.5:1**
 - If a color doesn’t meet the ratio, a warning is shown but you can still save it