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Copy file name to clipboardExpand all lines: microsoft-365/commerce/licenses/contact-vl-support.md
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### Step 1. Create a new support request
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1. Go to the [online support request form](https://support.serviceshub.microsoft.com/supportforbusiness/create?sapId=2afa6f15-b710-db46-909a-8346017c802f).
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2. Under **What product or service do you need help with**, select your agreement type from the drop-down list. For example, **Enterprise Agreement** or **Open Value or Open Value Subscription**.
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3. Under **Which category best describes the issue**, from the drop-down list, select the category that most closely matches your issue.
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1. Under **Product or service you need help with**, select your agreement type from the drop-down list. For example, **Enterprise Agreement**.
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1. Under **Which category best describes the issue**, from the drop-down list, select the category most closely matching your issue.
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4. Under **Types of Support**, select **Professional No Charge**.
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5. Enter your location, time zone and whether you prefer that we contact you by phone or by email.
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### Step 2. Describe the issue you're facing
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- Enter a summary of the issue, then use the template to provide more details about your issue.
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- Enter a summary of the issue, then use the template to provide more details.
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- Be sure to include the VL agreement number your issue relates to.
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- To help us understand the problem, attach screenshots of any error message or technical issue.
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### Step 4. Submit the support case
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- After you provide all the required information, select **Submit**.
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- After you submit the support case, you see your case number and you also receive a confirmation email from support\@mail.support.microsoft.com. If you don't see the email in your inbox, check your junk folder.
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- Your case number will be displayed and you also receive a confirmation email from [email protected]. If you don't see the email in your inbox, check your junk folder.
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- VL support contacts you during business hours to resolve the issue.
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- You can check your case status online, using the **Manage** tab at [https://support.serviceshub.microsoft.com/supportforbusiness/manage](https://support.serviceshub.microsoft.com/supportforbusiness/manage).
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|Hong Kong SAR |85230022897 (Toll Free) |09:00 - 18:00 GMT+8 |Cantonese, Mandarin, English |
description: "Learn about ramped discounts for subscriptions bought through a Microsoft representative and how to view them in the Microsoft 365 admin center."
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ms.date: 07/07/2025
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---
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# View subscriptions with ramped discounts
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If you bought your Microsoft business subscription through a Microsoft representative, you can use *ramped discounts* with your subscription to get variable subscription discounts based on the subscription’s length and billing frequency. These discounts are only available through a Microsoft representative.
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## Before you begin
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-[Find out what type of billing account you have](../manage-billing-accounts.md#view-my-billing-accounts).
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- You must have a Microsoft Customer Agreement (MCA) billing account type, and you must be a Billing account owner or contributor, or a Billing profile owner or contributor to do the tasks in this article. For information about billing account and billing profile roles, see [Understand your Microsoft business billing account](../manage-billing-accounts.md) and [Manage your Microsoft business billing profiles](../billing-and-payments/manage-billing-profiles.md).
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> [!NOTE]
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> If you're the person who signed up for the subscription, you're automatically a Billing account owner.
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## Understand ramped discounts
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A ramped discount provides flexible pricing that adapts to different billing frequencies, like quarterly or yearly payments. The following table shows an example of how a ramped discount might look for a three-year subscription with yearly payments:
The following table shows how a ramped discount adjusts over four periods for a one year subscription with quarterly payments:
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|Discount period |List price |Discount price |
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|---------|---------|---------|
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|1/1/2025 - 3/31/2025 |$20 / month |$12 / month |
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|4/1/2025 - 6/30/2025 |$20 |$14 |
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|7/1/2025 - 9/31/2025 |$20 |$16 |
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|10/1/2025 - 12/31/2025 |$20 |$18 |
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## View the ramped discount periods in the Microsoft 365 admin center
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To view the payment plan for a subscription with a ramped discount, use the following steps:
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1. Go to the <ahref="https://go.microsoft.com/fwlink/p/?linkid=2024339"target="_blank">Microsoft 365 admin center</a>, then go to the **Billing** > <ahref="https://go.microsoft.com/fwlink/p/?linkid=842054"target="_blank">Your products</a> page.
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2. Select the subscription you bought with a ramped discount through your Microsoft representative.
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3. On the subscription details page, in the **Billing settings** section, select **View discount periods** to see the current and future billing periods and associated prices.
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## Actions on subscriptions with a ramped discount
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Certain actions are restricted for subscriptions with ramped discounts:
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- You can increase the license quantity. The new licenses are billed at the current subscription price and adjust along with the rest of the licenses. To learn how to increase the license quantity, see [Buy or remove licenses for a Microsoft business subscription](../licenses/buy-licenses.md).
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- You can schedule a change to remove licenses at renewal. However, to remove licenses immediately, you must contact your Microsoft representative. To learn how to decrease the license quantity, see [Buy or remove licenses for a Microsoft business subscription](../licenses/buy-licenses.md).
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- You can upgrade a subscription immediately or at renewal, or schedule a change to a different subscription at renewal, but you lose any existing discounts. To learn how to change your subscription, see [Upgrade or change to a different Microsoft 365 for business plan](upgrade-to-different-plan.md).
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- You can’t cancel a product with a ramped discount because it was bought through a Microsoft representative. To cancel, you must contact your Microsoft representative.
title: View scheduled changes made by your Microsoft representative
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f1.keywords:
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- NOCSH
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author: cmcatee-MSFT
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ms.author: cmcatee
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manager: dansimp
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ms.reviewer: emmasheridan, nicholak
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audience: Admin
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ms.topic: how-to
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ms.service: microsoft-365-business
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ms.subservice: m365-commerce-management
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ms.localizationpriority: medium
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ms.collection:
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- Tier1
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- M365-subscription-management
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- Adm_O365
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ms.custom:
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- commerce_subscriptions
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- AdminTemplateSet
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- admindeeplinkMAC
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- QuickDraft
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search.appverid: MET150
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ai-usage: ai-assisted
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description: "Learn about scheduled subscription changes made through a Microsoft representative and how to view them in the Microsoft 365 admin center."
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ms.date: 07/07/2025
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---
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# View scheduled changes made by your Microsoft representative
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If you bought your Microsoft business subscription through a Microsoft representative, they can schedule changes to your subscription to start when your subscription renews. Scheduled changes include changes to the license quantity, converting your subscription to a different product, or changing your billing frequency or subscription length. For example, your representative can schedule a change to add 10 licenses to your subscription, or change from a single subscription to three different subscriptions. These changes take place when your subscription renews.
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As an admin, you can use the Microsoft 365 admin center to manage subscriptions that contain scheduled changes created by your Microsoft representative. This article explains how to view these scheduled changes and describes the actions you can and can’t take on such subscriptions.
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## Before you begin
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-[Find out what type of billing account you have](../manage-billing-accounts.md#view-my-billing-accounts).
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- You must have a Microsoft Customer Agreement (MCA) billing account type, and you must be a Billing account owner or contributor, or a Billing profile owner or contributor to do the tasks in this article. For information about billing account and billing profile roles, see [Understand your Microsoft business billing account](../manage-billing-accounts.md) and [Manage your Microsoft business billing profiles](../billing-and-payments/manage-billing-profiles.md).
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> [!NOTE]
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> If you're the person who signed up for the subscription, you're automatically a Billing account owner.
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## View scheduled changes
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If you need to make changes to a scheduled subscription, contact your Microsoft representative. You can view scheduled changes in the Microsoft 365 admin center.
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1. Go to the <ahref="https://go.microsoft.com/fwlink/p/?linkid=2024339"target="_blank">Microsoft 365 admin center</a>, then go to the **Billing** > <ahref="https://go.microsoft.com/fwlink/p/?linkid=842054"target="_blank">Your products</a> page.
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2. Select the subscription that you negotiated with your Microsoft representative for renewal.
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3. To see details of what changes are set to occur at renewal, select **View scheduled changes**.
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4. Any new subscriptions that are set to begin at renewal are listed on the **Your products** page with the status **Scheduled**.
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## Actions on subscriptions with scheduled changes
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> [!NOTE]
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> You can’t take any action on a subscription that has a future start until after the start date.
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You can immediately add licenses to a subscription with scheduled changes. However, when a subscription contains scheduled changes created by a Microsoft representative, certain actions are restricted. If you need to make immediate changes to a subscription with scheduled changes, or if you have any questions regarding scheduled changes, contact your Microsoft representative.
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For subscriptions that contain scheduled changes, you can’t take the following actions:
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- Modify the edit recurring billing setting
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- Remove licenses from the subscription
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- Change subscription length or billing frequency
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- Upgrade or downgrade the subscription
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- Replace an existing scheduled renewal created by the representative with another scheduled change
![m365-skilling-repo-management[bot]](https://avatars.githubusercontent.com/in/1161012?v=4&size=40){kind=avatar}
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