Style updates.

Author: tiaraquan

microsoft-365/managed-desktop/working-with-managed-desktop/admin-support.md

@@ -22,7 +22,7 @@ Support requests are triaged and managed according to severity outlined in the [
 **To open a new support request:**
 
 1. Sign in to [Microsoft Endpoint Manager](https://endpoint.microsoft.com/) and navigate to the **Tenant administration** menu.
-2. In the Microsoft Managed Desktop section, select **Service requests**.
+2. In the **Microsoft Managed Desktop** section, select **Service requests**.
 3. In the **Service requests** section, select **+ New support request**.
 4. Select the **Request type** that matches the help you need. The table below outlines the options.
 5. Select the **Severity** level. For more information, see [Support request severity definitions](#sev).
@@ -88,7 +88,7 @@ The initial response time is the period from when you submit your support reques
 | Severity level | Situation | Initial response time | Expected response from you |
 | ----- | ----- |----- | ----- |
 | **Severity A: <br> Critical Impact** | **Critical business impact** <br>Your business has significant loss or degradation of services and requires immediate attention.<p>**Major application compatibility impact**<br>Your entire business is experiencing financial impact due to devices not responding or loss of critical functionality. | **Initial:** < 1 hour <p> **Update**: 60 minutes <br> 24-hour support every day is available.</p> | When you select Severity A, you confirm that the issue has critical business impact, with severe loss and degradation of services. <br><br> The issue demands an immediate response, and you commit to continuous engagement every day with the Microsoft team until resolution. Otherwise, Microsoft can, at its discretion, decrease the Severity to level B.<br><br> You also ensure that Microsoft has your accurate contact information.
-**Severity B: <br> Moderate Impact** | **Moderate business impact**<br>Your business has moderate loss or degradation of services, but work can reasonably continue in an impaired manner.<p>**Moderate application compatibility impact**<br>A specific business group is no longer productive, due to devices not responding or loss of critical functionality.| **Initial**: < 4 hours. <p> **Update**: 12 hours; 24 hours a day during admin support hours (Monday through Friday).| When you select Severity B, you confirm that the issue has moderate impact to your business with loss and degradation of services. However, workarounds enable reasonable, albeit temporary, business continuity. <br><br> The issue demands an urgent response. If you select all day every day support when you submit the support request, you commit to continuous engagement every day with the Microsoft team until resolution. Otherwise, Microsoft might, at its discretion, decrease the severity to level C. If you select admin support-hours support when you submit a Severity B incident, Microsoft will contact you during admin support hours only.<br><br>You also ensure that Microsoft has your accurate contact information.
+**Severity B: <br> Moderate Impact** | **Moderate business impact**<br>Your business has moderate loss or degradation of services, but work can reasonably continue in an impaired manner.<p>**Moderate application compatibility impact**<br>A specific business group is no longer productive, due to devices not responding or loss of critical functionality.| **Initial**: < 4 hours. <p> **Update**: 12 hours; 24 hours a day during admin support hours (Monday through Friday).| When you select Severity B, you confirm that the issue has moderate impact to your business with loss and degradation of services. However, workarounds enable reasonable, albeit temporary, business continuity. <br><br> The issue demands an urgent response. If you select *all day every day support* when you submit the support request, you commit to continuous engagement every day with the Microsoft team until resolution. Otherwise, Microsoft might, at its discretion, decrease the severity to level C. If you select *admin support-hours support* when you submit a Severity B incident, Microsoft will contact you during admin support hours only.<br><br>You also ensure that Microsoft has your accurate contact information.
 **Severity C: <br> Minimal Impact** | **Minimum business impact**<br> Your business is functioning with minor impediments of services.<p>**Minor application compatibility impact**<br>Potentially unrelated users experience minor compatibility issues that don't prevent productivity. | **Initial**: < 8 hours.<p> **Update**: 24 hours; Support 24 hours a day during admin support hours (Monday through Friday). | When you select Severity C, you confirm that the issue has minimum impact to your business with minor impediment of service.<br><br> For a Severity C incident, Microsoft will contact you during admin support hours only.<br><br> You also ensure that Microsoft has your accurate contact information.
 
 ### More support request information