Merge pull request #28501 from MicrosoftDocs/camillepack-pin

Update Copilot Chat licensing and behavior

Author: camillepack

copilot/microsoft-365-copilot-licensing.md

@@ -114,9 +114,9 @@ The following plans are only available using [Enrollment for Education Solutions
 > [!NOTE]
 > Customers with Education or Business subscriptions that don't include Teams can purchase Microsoft 365 Copilot licenses.
 
-## Microsoft 365 Copilot Chat license
+## Microsoft 365 Copilot Chat
 
-[Copilot Chat](/copilot/overview) is the popular prompt and response experience. There are two Copilot Chat options available: web-based chat and work-based chat.
+[Copilot Chat](/copilot/overview) is an AI prompt and response experience that's automatically included and available to organizations that have a Microsoft 365 subscription. There are two Copilot Chat options available: web-based chat and work-based chat.
 
 - Web-based chat:
 

copilot/microsoft-365-copilot-setup.md

@@ -137,7 +137,9 @@ Next, assign Copilot licenses so users can start using it. You can manage Micros
 3. In the product details page, assign licenses to users and manage their access to Copilot and other apps and services.
 4. To check if a user is added, go to **Users** and then **Active Users**. The user and any active licenses are shown.
 
-When licenses are assigned, Copilot shows up in your Microsoft 365 apps, like Word and Excel. To use Copilot, users sign into the app with their work or school account and the file must be editable (not read only). In some experiences, like Word, a Copilot dialog shows when you create a new document. In other experiences, Copilot is accessible on the Ribbon.
+When licenses are assigned, Copilot shows up in your Microsoft 365 apps, like Word and Excel. For some apps, users might need to wait up to 24 hours for Copilot to appear, and they may need to restart or refresh the app. Once enabled, Copilot appears across the apps.
+
+To use Copilot, users sign into the app with their work or school account and the file must be editable (not read-only). In some experiences, like Word, a Copilot dialog shows when you create a new document. In other experiences, Copilot is accessible on the Ribbon.
 
 > [!NOTE]
 >
@@ -153,9 +155,11 @@ To learn more, see:
 
 ✅ **Configure more Copilot features**
 
-In the [Microsoft 365 admin center](https://admin.microsoft.com) > **Copilot**, there are more Copilot features that benefit admins and settings you can configure that benefit your organization.
+You can manage settings using the Copilot Control System, which provides centralized access to admin features and controls that benefit your organization.
+
+To access it, go to the [Microsoft 365 admin center](https://admin.microsoft.com)> **Copilot**.
 
-You can:
+With the Copilot Control System, you can:
 
 - View the status of Copilot license assignments
 - Access the latest information on Copilot