Merge pull request #24041 from MicrosoftDocs/sharik-LH8598397

Updated various M365 Lighthouse files

Author: SKjerland

microsoft-365/lighthouse/m365-lighthouse-faq.yml

@@ -23,17 +23,17 @@ metadata:
   description: "For Managed Service Providers (MSPs) using Microsoft 365 Lighthouse, get answers to frequently asked questions (FAQs) about Microsoft 365 Lighthouse."
 title: Microsoft 365 Lighthouse frequently asked questions (FAQs)
 summary: |
-  Last updated December 13, 2023. This article contains answers to frequently asked questions (FAQs) about Microsoft 365 Lighthouse.
+  Last updated January 17, 2024. This article contains answers to frequently asked questions (FAQs) about Microsoft 365 Lighthouse.
   
-  If you can't find an answer to your question, let us know by leaving a comment and we'll add it to this article.
+  If you can't find an answer to your question, let us know by providing feedback and we'll add it to this article.
   
 
 sections:
   - name: Getting started
     questions:
       - question: What is Microsoft 365 Lighthouse?
         answer: |
-          Microsoft 365 Lighthouse helps Managed Service Providers (MSPs) grow their business and deliver services to customers at scale from a single portal. With Lighthouse, you can standardize configurations, manage risk, identify artificial intelligence (AI)-driven sales opportunities, and engage with customers in an unprecedented manner, allowing you to anticipate customers needs and maximize their investment in Microsoft 365.  
+          Microsoft 365 Lighthouse helps Managed Service Providers (MSPs) grow their business and deliver services to customers at scale through proactive account management, simplified onboarding, efficient tenant configuration, device protection, and alerts. Lighthouse provides insights into customer acquisition, retention, and growth opportunities, as well as multi-tenant views across customer devices, data, and users to help you anticipate customer needs and maximize their investment in Microsoft 365.  
           
           For MSP service technicians with delegated access, Lighthouse helps you secure and manage devices, data, and users at scale for small and medium business (SMB) customers. Lighthouse simplifies onboarding of tenants by recommending security configuration baselines tailored to SMBs and providing multi-tenant views across all customer environments.
           
@@ -72,7 +72,7 @@ sections:
           
       - question: Why do I see data for some customer tenants but not others?
         answer: |
-          For customer tenant data to show up in Lighthouse, MSPs must establish delegated access to manage the customer tenant. Either granular delegated admin privileges (GDAP) plus an indirect reseller relationship or a delegated admin privileges (DAP) relationship is required to onboard customers to Lighthouse. We recommend establishing GDAP with your customers to allow more secure delegated access. If DAP and GDAP coexist in a customer tenant, GDAP permissions take precedence for MSP technicians in GDAP-enabled security groups. Coming soon, customers with GDAP-only relationships (without indirect reseller relationships) will be able to onboard to Lighthouse. For more information on delegated access, see [Request a reseller relationship with a customer in Partner Center](/partner-center/request-a-relationship-with-a-customer). Tenants also must have at least one Enterprise, Business, Frontline, or Education subscription of Microsoft 365, Office 365, Exchange Online, Windows 365 Business, or Microsoft Defender for Business and no more than 2500 licensed users in their tenant. For more information, see [Requirements for Microsoft 365 Lighthouse](m365-lighthouse-requirements.md) and [Overview of the Tenants page in Microsoft 365 Lighthouse](m365-lighthouse-tenants-page-overview.md).
+          For customer tenant data to show up in Lighthouse, MSPs must establish delegated access to manage the customer tenant. Either granular delegated admin privileges (GDAP) plus an indirect reseller relationship or a delegated admin privileges (DAP) relationship is required to onboard customers to Lighthouse. We recommend establishing GDAP with your customers to allow more secure delegated access. If DAP and GDAP coexist in a customer tenant, GDAP permissions take precedence for MSP technicians in GDAP-enabled security groups. For more information on delegated access, see [Request a reseller relationship with a customer in Partner Center](/partner-center/request-a-relationship-with-a-customer). Tenants also must have at least one Enterprise, Business, Frontline, or Education subscription of Microsoft 365, Office 365, Exchange Online, Windows 365 Business, or Microsoft Defender for Business and no more than 2500 licensed users in their tenant. For more information, see [Requirements for Microsoft 365 Lighthouse](m365-lighthouse-requirements.md) and [Overview of the Tenants page in Microsoft 365 Lighthouse](m365-lighthouse-tenants-page-overview.md).
 
           If GDAP is established with the customer, an MSP technician must be in a GDAP-enabled security group that is assigned the appropriate roles to be able to manage that customer's data in Lighthouse. GDAP roles assigned to that security group impact which customer data can be managed within Lighthouse. See [Overview of permissions in Microsoft 365 Lighthouse](m365-lighthouse-overview-of-permissions.md) for details on which delegated and partner tenant roles are recommended to use Lighthouse. For instructions on how to view which GDAP roles have been assigned to you for different customer tenants in Lighthouse, see [View your Microsoft Entra roles in Microsoft 365 Lighthouse](m365-lighthouse-view-your-roles.md).   
          

microsoft-365/lighthouse/m365-lighthouse-requirements.md

@@ -5,7 +5,7 @@ ms.author: sharik
 author: SKjerland
 manager: scotv
 ms.reviewer: crimora
-ms.date: 11/10/2023
+ms.date: 1/17/2024
 audience: Admin
 ms.topic: article
 ms.service: microsoft-365-lighthouse
@@ -24,16 +24,16 @@ description: "For Managed Service Providers (MSPs), get a list of requirements t
 
 # Requirements for Microsoft 365 Lighthouse
 
-Microsoft 365 Lighthouse is a portal that helps Managed Service Providers (MSPs) grow their business and deliver services at scale for small- and medium-sized business (SMB) customers. Lighthouse provides multi-tenant views across customer devices, data, users, and sales opportunities to help customers get the most value from Microsoft 365.  
+Microsoft 365 Lighthouse is an admin portal that provides advanced capabilities for Managed Service Providers (MSPs) to manage customers at scale through proactive account management, simplified onboarding, efficient tenant configuration, device protection, and alerts. Lighthouse provides insights into customer acquisition, retention, and growth opportunities, as well as multi-tenant views across customer devices, data, and users to help customers get the most value from Microsoft 365.  
 
-Lighthouse is available to partners enrolled in the Cloud Solution Provider (CSP) program, including both Direct-Bill and Indirect Resellers.  
+Lighthouse is available to partners enrolled in the Cloud Solution Provider (CSP) program, including both indirect resellers and direct-bill partners.  
 
 > [!NOTE]
-> Only MSPs are required to enroll in the CSP program; the customers they manage don't need to enroll in the CSP program.
+> Only partners are required to enroll in the CSP program; the customers they manage don't need to enroll in the CSP program.
 
-In addition, each MSP customer tenant must meet the following requirements to be actively monitored and managed in Lighthouse:
+In addition, each customer tenant must meet the following requirements to be actively monitored and managed in Lighthouse:
 
-- Must have delegated access set up for the Managed Service Provider (MSP) to be able to manage the customer tenant
+- Must have delegated access set up for the partner to be able to manage the customer tenant
     > [!NOTE]
     > Either granular delegated admin privileges (GDAP) or a delegated admin privileges (DAP) relationship is required to onboard customers to Lighthouse. An indirect reseller relationship is no longer required to onboard to Lighthouse. If DAP and GDAP coexist in a customer tenant, GDAP permissions take precedence for MSP technicians in GDAP-enabled security groups.
     > [!NOTE]

microsoft-365/lighthouse/m365-lighthouse-sign-up.md

@@ -5,7 +5,7 @@ ms.author: sharik
 author: SKjerland
 manager: scotv
 ms.reviewer: crimora
-ms.date: 07/17/2023
+ms.date: 01/17/2024
 audience: Admin
 ms.topic: article
 ms.service: microsoft-365-lighthouse
@@ -25,38 +25,43 @@ description: "For Managed Service Providers (MSPs), learn how to sign up for Mic
 
 # Sign up for Microsoft 365 Lighthouse
 
-This article provides instructions for how to sign up for Microsoft 365 Lighthouse. Microsoft 365 Lighthouse is an admin portal that helps Managed Service Providers (MSPs) grow their business and deliver managed services at scale for small-and medium-sized business (SMB) customers. Lighthouse provides multi-tenant views across customer devices, data, users, and sales opportunities to help customers get the most value from Microsoft 365.
+This article provides instructions for how to sign up for Microsoft 365 Lighthouse. Microsoft 365 Lighthouse is an admin portal that provides advanced capabilities for Managed Service Providers (MSPs) to manage customers at scale through proactive account management, simplified onboarding, efficient tenant configuration, device protection, and alerts. Lighthouse provides insights into customer acquisition, retention, and growth opportunities, as well as multi-tenant views across customer devices, data, and users to help customers get the most value from Microsoft 365. 
 
 ## Before you begin
 
-- Microsoft 365 Lighthouse is deployed in the partner tenant only—not in the customer tenants, but make sure you and your tenants meet the requirements listed in [Microsoft 365 Lighthouse requirements](m365-lighthouse-requirements.md).
+Microsoft 365 Lighthouse is deployed in the partner tenant only—not in the customer tenants, but make sure you and your tenants meet the requirements listed in [Microsoft 365 Lighthouse requirements](m365-lighthouse-requirements.md).
 
-- You must be a Global Administrator in the partner tenant that you're signing in to.
+## Sign up for Microsoft 365 Lighthouse
 
-## Steps to sign up for Microsoft 365 Lighthouse
+1. Go to <a href="https://go.microsoft.com/fwlink/p/?linkid=2168110" target="_blank">https://lighthouse.microsoft.com</a>.
 
-1. Go to the Microsoft 365 admin center at <a href="https://go.microsoft.com/fwlink/p/?linkid=2024339" target="_blank">https://admin.microsoft.com</a> and sign in using your partner tenant credentials. 
+    If your partner tenant is eligible to use Microsoft 365 Lighthouse, you'll see a welcome message and your managed tenants will begin loading. After this initial loading process completes (which may take a couple minutes), you can start using Lighthouse to manage your customers.
 
-2. Go to **Billing** > **Purchase services** > **Microsoft 365**.
- 
     > [!NOTE]
-    > Instead of **Billing**, some partners may need to go to **Marketplace** > **All products**, and then search for **Microsoft 365 Lighthouse**.
-   
-3. Under **Microsoft 365 Lighthouse**, select **Details**. 
+    > If you see the message, "You must be an indirect reseller or direct-bill partner to use this service," see [Requirements for Microsoft 365 Lighthouse](m365-lighthouse-requirements.md) for eligibility details.
 
-4. Select **Buy**.
+2. If you see the message, "You need to sign up for Microsoft 365 Lighthouse in the Microsoft 365 admin center," then follow these steps:     
 
-    > [!NOTE]
-    > Lighthouse requires one license for the partner tenant only. No additional per-user licenses are required for the partner, and no Lighthouse licenses are required in any customer tenant. 
+    1. Go to the Microsoft 365 admin center at <a href="https://go.microsoft.com/fwlink/p/?linkid=2024339" target="_blank">https://admin.microsoft.com</a> and sign in using your partner tenant credentials. 
+
+    2. Go to **Billing** > **Purchase services** > **Microsoft 365**.
+ 
+        > [!NOTE]
+        > Instead of **Billing**, some partners may need to go to **Marketplace** > **All products**, and then search for **Microsoft 365 Lighthouse**. 
+   
+    3. Under **Microsoft 365 Lighthouse**, select **Details**. 
 
-    To verify that Lighthouse was successfully added to your tenant, look for Microsoft 365 Lighthouse under **Billing** > **Your products** in the Microsoft 365 admin center.
+    4. Select **Buy**.
 
-5. If you aren't redirected to the Lighthouse portal, go to <a href="https://go.microsoft.com/fwlink/p/?linkid=2168110" target="_blank">https://lighthouse.microsoft.com</a>.
+        > [!NOTE]
+        > Lighthouse requires one license for the partner tenant only. No additional per-user licenses are required for the partner, and no Lighthouse licenses are required in any customer tenant. 
 
-6. Select **Agree & Continue** to complete the partner agreement amendment.
+        To verify that Lighthouse was successfully added to your tenant, look for Microsoft 365 Lighthouse under **Billing** > **Your products** in the Microsoft 365 admin center.
 
-    > [!NOTE]
-    > After you complete sign-up, it can take up to 48 hours for customer data to appear in Lighthouse.
+    5. If you aren't redirected to the Lighthouse portal, go to <a href="https://go.microsoft.com/fwlink/p/?linkid=2168110" target="_blank">https://lighthouse.microsoft.com</a>.
+
+> [!NOTE]
+> After you complete sign-up, it can take up to 48 hours for customer data to appear in Lighthouse. 
 
 ## Next steps