Certain [conditional access](/entra/identity/conditional-access/overview) policies might determine whether an external recipient (signers outside of your organization or Microsoft 365 tenant) is able sign a document. When this happens, the external signers might not be able to access the document for signing. In some other cases, they might be able to access the document for signing but the signing operation is unsuccessful. One common way to resolve this is to contact your IT admin who can add the SharePoint eSignature app to the list of approved apps via the Microsoft Entra admin center.
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