Update servicenow-hrsd-itsm.md

Author: denisebmsft

copilot/employee-self-service/servicenow-hrsd-itsm.md

@@ -181,7 +181,7 @@ In this task, you add a user to the Application created in task 3 (earlier in th
 
 3. Check **Web service access only**.
 
-### Microsoft Entra ID OAuth User Login
+### Microsoft Entra ID OAuth User sign in
 
 This is user-token based authentication where the end user can sign into Microsoft Entra ID using the ServiceNow connector, and get an access token with scope for the ServiceNow representative Microsoft Entra ID app.
 
@@ -193,7 +193,7 @@ In task 2, you update the user claim to upn or any other custom claim property f
 
 ### Using OAuth2 authentication - Create an OAuth Application Registry
 
-1. Log in to the ServiceNow instance that needs to be integrated with ESS Agent.
+1. Sign in to the ServiceNow instance that needs to be integrated with ESS Agent.
 
 2. Elevate access permissions using **Elevate role**.
 
@@ -214,7 +214,7 @@ In task 2, you update the user claim to upn or any other custom claim property f
    | **Name** | a meaningful name to identify that this application registry is created for ESS Agent |
    | **Client ID** | autogenerated code <br><div class="alert">**Note**</br>This value is used in Microsoft 365 Copilot Connector configuration, if no Advanced Scripting is used. |
    | **Client Secret** | leave it blank to automatically generate a string <br><div class="alert">**Note**</br>This value is used in Microsoft 365 Copilot Connector configuration, if no Advanced Scripting is used. |
-   | **Redirect URL** | a required callback URL that the authorization server redirects to </br>For Microsoft 365 Enterprise:</br>`https://gcs.office.com/v1.0/admin/oauth/callback`</br>For Microsoft 365 Government:</br>`https://gcsgcc.office.com/v1.0/admin/oauth/callback` Refer to the note after the table for more information.|
+   | **Redirect URL** | a required callback URL that the authorization server redirects to </br>For Microsoft 365 Enterprise:</br>`https://gcs.office.com/v1.0/admin/oauth/callback`</br>For Microsoft 365 Government:</br>`https://gcsgcc.office.com/v1.0/admin/oauth/callback` Refer to the note after this table for more information.|
    | **Logo URL** | A URL that contains the image for the application logo |
    | **Active** | Set to active |
    | **Refresh token lifespan** | The number of seconds that a refresh token is valid. </br>By default, refresh tokens expire in 100 days (8,640,000 seconds). Recommended value is 31,536,000 (one year) |
@@ -223,8 +223,14 @@ In task 2, you update the user claim to upn or any other custom claim property f
    | **Accessible from** | All application scopes |
    | **Client Type** | Integration as a Service |
 
->[!NOTE]
->[Please use the actual callback URL from the sign-in popup window during connection configuration by following the steps below, when the URL redirection fails with the error **Invalid redirect_uri**:</br> Copy/paste the complete URL from the authorization popup window</br> Extract redirect_uri parameter.</br> Example: `redirect_uri=https%3a%2f%2ftip1-shared.consent.azure-apim.net%2fredirect`</br> After decoding the URL – replacing %3a with : and %2f with /</br> Update the Redirect URL field.]
+   > [!NOTE]
+   > For the Redirect URL, use the actual callback URL from the sign-in popup window during connection configuration by following these steps:
+   >    
+   > 1. When the URL redirection fails with the error **Invalid redirect_uri**, copy complete URL from the authorization popup window and paste it into an app, such as Notepad.
+   >       
+   > 2. Extract the `redirect_uri parameter`. Here's an example: `redirect_uri=https%3a%2f%2ftip1-shared.consent.azure-apim.net%2fredirect`.
+   >       
+   > 3. After decoding the URL, by replacing `%3a` with `:` and `%2f` with `/`, update the Redirect URL field.
 
 9. Select **Submit** or **Update** button to save the changes.
 
@@ -237,8 +243,8 @@ The following steps are required to install & enable the ServiceNow HRSD extensi
 
    Work with your ESS Agent private preview product managers for the entitlement process. Once the entitlement process is complete for your tenant, the ServiceNow HRSD extension pack shows up under "Customize" section of ESS Agent.
 
-    > [!NOTE]
-    > "Entitlement" process is a preview workaround until the extension pack installation is streamlined in Microsoft Copilot Studio.
+   > [!NOTE]
+   > "Entitlement" process is a preview workaround until the extension pack installation is streamlined in Microsoft Copilot Studio.
 
 2. **Open the ESS Agent in Copilot Studio**: