Merge pull request #28476 from MicrosoftDocs/main

[AutoPublish] main to live - 05/13 15:31 PDT | 05/14 04:01 IST

Author: Ruchika-mittal01

copilot/release-notes.md

@@ -143,7 +143,7 @@ Volume licensing (VL) agreement administrators access their volume licenses in M
 
 - Global admins don't have access to VL information or functionality in admin center, unless they are assigned a VL role by a VL administrator.
 
-- For more information, see [Manage volume licensing user roles](../../commerce/licenses/manage-user-roles-vl.md) or [contact the Volume Licensing Support team](/licensing/contact-us).
+- For more information, see [Manage volume licensing user roles](../../commerce/licenses/manage-user-roles-vl.md) or [contact the Volume Licensing Support team](../../commerce/licenses/contact-vl-support.md).
 
 ## Related content
 

microsoft-365/admin/add-users/about-admin-roles.md

@@ -72,7 +72,7 @@ The recovery point objective (RPO) is the maximum amount of time between the mos
 
 - For OneDrive and SharePoint, the RPO for the trailing two weeks is 10 minutes. This means if it's Monday at 8:00 AM, you can go back in time to any 10-minute period up to two weeks in the past. Beyond that, you can go to any one week period of time in past from 2 to 52 weeks in the past.
 
-- For Exchange Online, the RPO is 10 minutes, meaning the most amount of data that can be lost due to a data destruction event is roughly 10 minutes’s worth of data.
+- For Exchange Online, the RPO is 10 minutes, meaning the most amount of data that can be lost due to a data destruction event is roughly 10 minutes’ worth of data.
 
 Let's start with what it doesn't mean: We are *not* taking snapshots every 10 minutes.
 
@@ -92,7 +92,7 @@ If the user has been deleted within the past 30 days, the best option is to rest
 
 For OneDrive, you can restore the OneDrive to the original URL or a new URL. At that time, the OneDrive is in an "orphaned" state. To connect the OneDrive to a user, see [Fix site user ID mismatch in SharePoint or OneDrive](/sharepoint/troubleshoot/sharing-and-permissions/fix-site-user-id-mismatch).
 
-For Exchange, if the user account is permanently deleted, Microsoft 365 Backup retains the inactive mailbox for the duration of the backup policy. To recover the inactive mailbox, follow the guidance at [Recover an inactive mailbox](/purview/recover-an-inactive-mailbox) to convert the inactive mailbox to a new, active mailbox. Once the inactive mailbox is recovered, remove the deleted user from the backup policy and then add the new user to the backup policy to access backups from the recovered mailbox.
+For Exchange, if the user account is permanently deleted, Microsoft 365 Backup retains the inactive mailbox for the duration of the backup policy. To recover the inactive mailbox, follow the guidance at [Recover an inactive mailbox](/purview/recover-an-inactive-mailbox) to convert the inactive mailbox to a new, active mailbox. Once the inactive mailbox is recovered, remove the deleted user from the backup policy and then add the new user to the backup policy to access backups from the recovered mailbox.  Note that only the [Recover an inactive mailbox](/purview/recover-an-inactive-mailbox) process is supported. The [Restore an inactive mailbox](/purview/restore-an-inactive-mailbox) process will not preserve the backup data from the old mailbox. 
 
 #### If I transfer control of the Backup tool from the native first-party Microsoft 365 application to a third-party application built on the Microsoft 365 Backup Storage platform, will I be able to revert control back to the first-party application at a later date?
 

microsoft-365/backup/backup-faq.md

@@ -162,7 +162,7 @@ Alternatively, you can [create a Microsoft technical support case](https://suppo
 
 Volume Licensing Services can help you navigate the VL experience in Microsoft 365 admin center, and confirm the availability of specific download files in the VL catalog.
 
-Submit a case in the admin center by going to <a href="https://go.microsoft.com/fwlink/p/?linkid=2166757" target="_blank">Help & Support</a>. If you're unable to access the admin center, see [Contacting volume licensing support](/licensing/contact-us).
+Submit a case in the admin center by going to <a href="https://go.microsoft.com/fwlink/p/?linkid=2166757" target="_blank">Help & Support</a>. If you're unable to access the admin center, see [Contact volume licensing support](contact-vl-support.md).
 
 > [!TIP]
 > Creating your support case online before your phone support is faster, because your contact information is captured upfront and you immediately receive a case number to give to our support team when you call.

microsoft-365/commerce/licenses/download-vl-products.md

@@ -116,4 +116,4 @@ You can cancel a previously submitted reservation within 72 hours of the usage d
 
 ## Contact volume licensing support
 
-Submit a case in the admin center > <a href="https://go.microsoft.com/fwlink/p/?linkid=2166757" target="_blank">Help & Support</a>. If you’re unable to access the admin center, see [Contacting volume licensing support](/licensing/contact-us).
+Submit a case in the admin center > <a href="https://go.microsoft.com/fwlink/p/?linkid=2166757" target="_blank">Help & Support</a>. If you’re unable to access the admin center, see [Contact volume licensing support](contact-vl-support.md).

microsoft-365/commerce/licenses/manage-license-reservations-vl.md

@@ -197,4 +197,4 @@ To view or change your opt-in preferences, use the following steps.
 
 ## Contact support
 
-Submit a case in the admin center by going to <a href="https://go.microsoft.com/fwlink/p/?linkid=2166757" target="_blank">Help & Support</a>. If you're unable to access the admin center, see [Contacting volume licensing support](/licensing/contact-us).
+Submit a case in the admin center by going to <a href="https://go.microsoft.com/fwlink/p/?linkid=2166757" target="_blank">Help & Support</a>. If you're unable to access the admin center, see [Contact volume licensing support](contact-vl-support.md).

microsoft-365/commerce/licenses/manage-user-roles-vl.md

@@ -0,0 +1,74 @@
+---
+title: "Manage volume licensing agreements"
+f1.keywords: NOCSH
+author: cmcatee-MSFT
+ms.author: cmcatee
+manager: scotv
+ms.reviewer: aasthatiwari, atuldubey
+audience: Admin
+ms.topic: how-to
+ms.service: microsoft-365-business
+ms.subservice: m365-commerce-volume-licensing
+ms.collection:
+- Tier1
+- scotvorg
+ms.custom:
+- commerce_vl
+- AdminTemplateSet
+search.appverid: MET150
+ms.localizationpriority: medium
+description: "Learn where to manage your volume licensing agreement, based on which agreement program type you have."
+ms.date: 05/13/2025
+---
+
+# Manage volume licensing agreements
+
+Depending on the Microsoft volume licensing (VL) agreement program type you have, you can manage your VL agreements on different dedicated web sites.
+
+This article addresses licensing management functions for legacy (classic) VL offers that were previously managed in the now-retired Volume licensing Service Center (VLSC).
+
+## Before you begin
+
+You must have a VL role to access VL agreements. These roles are assigned either during the VL agreement contract creation process or when a VL Administrator adds other VL users.
+
+## Classic volume licensing
+
+If you're a Commercial or Government Community Cloud customer, you can access the following VL agreement types in the <a href="https://go.microsoft.com/fwlink/p/?linkid=2024339" target="_blank">Microsoft 365 admin center</a>:
+
+- Microsoft Enterprise and Enterprise Subscription
+- Select and Select Plus
+- Academic Agreements - Education Enrolment or School Enrolment
+- Open Value, Open Value Subscription, and legacy Open License* programs
+
+*The Open License program retired January 1, 2022. Users who registered their Open licenses with Microsoft before that date continue to have online access to them.
+
+US Government customers must use specific versions of the admin center.
+
+- Government Community Cloud High VL Administrators must use [https://portal.office365.us/adminportal/home](https://portal.office365.us/adminportal/home).
+- Department of Defense VL Administrators must use [https://portal.apps.mil/adminportal/home](https://portal.apps.mil/adminportal/home).
+
+## VLSC functions moved to the Microsoft 365 admin center
+
+The Volume Licensing Service Center (VLSC), where organizations previously managed licenses they purchased via the classic VL programs mentioned earlier in this article was retired in April 2024. VL functionality moved to the Microsoft 365 admin center, or to the equivalent admin centers for US government cloud users. VL Administrators who previously accessed VLSC with a Microsoft Entra ID automatically have access to the VL pages in the Microsoft 365 admin center.  
+
+All VLSC roles are enabled in the Microsoft 365 admin center with the same permissions, except for the Online Subscription Manager (OSM) role, which now has permission to manage online reservations.
+
+## Other Microsoft licensing programs
+
+The Microsoft licensing offers listed in this section are managed separately from classic VL offers on the VL pages of the Microsoft 365 admin center and aren't covered by articles in the **Manage volume licensing** section of the [Microsoft business subscriptions and billing documentation](../index.yml) site.
+
+### Microsoft Products and Services Agreement
+
+Licenses purchased via the Microsoft Product Services Agreement (MPSA) are registered and managed in the [Microsoft Business Center](https://businessaccount.microsoft.com/customer).
+
+If you see an **MPSA products** tab in **Microsoft 365 admin center** > **Billing** > <a href="https://go.microsoft.com/fwlink/p/?linkid=842054" target="_blank">Your products</a> page, those licenses are administered separately from the VL contracts available on the **Volume licensing** tab.
+
+For more information about administering MPSA Purchase Accounts, see [Business Center Training & Resources | Microsoft Volume Licensing](https://www.microsoft.com/licensing/existing-customer/business-center-training-and-resources).
+
+### Microsoft Customer Agreement for Enterprise
+
+Licenses purchased under a Microsoft Customer Agreement for Enterprise (MCA-E) are invoiced and administered separately from licenses displayed in the VL pages of the Microsoft 365 admin center. For more information, see [Set up billing for Microsoft Customer Agreement](/azure/cost-management-billing/manage/mca-setup-account).
+
+## Contact support
+
+Submit a case in the admin center by going to <a href="https://go.microsoft.com/fwlink/p/?linkid=2166757" target="_blank">Help & Support</a>. If you're unable to access the admin center, see [Contact volume licensing support](contact-vl-support.md).

microsoft-365/commerce/licenses/manage-volume-licensing.md

@@ -174,8 +174,8 @@ The following list contains some common reasons why you might not see licenses a
 
 - It can take up to 24 hours from the start of the licensed usage date on the order or license reservation for services to become available.
 - Add-on subscriptions don't display if they aren't ordered on the same License ID as the base subscription. To resolve this scenario, contact your Microsoft partner or seller.
-- There are subscriptions on the existing account which aren't compatible with the subscriptions you now want to activate. For assistance, [contact volume licensing support](/licensing/contact-us).
-- The licenses were activated on the wrong Microsoft Entra tenant account. For assistance, [contact volume licensing support](/licensing/contact-us).
+- There are subscriptions on the existing account which aren't compatible with the subscriptions you now want to activate. For assistance, [contact volume licensing support](contact-vl-support.md).
+- The licenses were activated on the wrong Microsoft Entra tenant account. For assistance, [contact volume licensing support](contact-vl-support.md).
 - The service isn't available in the location where the Microsoft Entra ID account is set up. To resolve this scenario, contact your Microsoft partner or seller.
 
 ## Renew online services via volume licensing
@@ -223,7 +223,7 @@ To determine if the necessary VL agreement structure is in place, contact your M
 
 If you clicked an activation link in the service activation email while signed in to an existing Microsoft service, the licenses might be activated on the wrong tenant. This activation can also happen if you didn't realize the licenses would meet the criteria for automatic licenses assignment.
 
-Global Administrators can't move licenses from one Microsoft Entra tenant to another. [Contact support](/licensing/contact-us) to get help with a *tenant remap*. A tenant remap involves moving all subscriptions and License IDs associated with a PCN to a new organizational account that you provide. When a tenant remap occurs, no user data is migrated. Global Administrators might have to complete subscription management tasks after the licenses become available on the correct tenant.
+Global Administrators can't move licenses from one Microsoft Entra tenant to another. [Contact volume licensing support](contact-vl-support.md) to get help with a *tenant remap*. A tenant remap involves moving all subscriptions and License IDs associated with a PCN to a new organizational account that you provide. When a tenant remap occurs, no user data is migrated. Global Administrators might have to complete subscription management tasks after the licenses become available on the correct tenant.
 
 To ensure that support can quickly solve the incorrect activation issue, when you open the case, you must provide the following information:
 
@@ -234,7 +234,7 @@ To ensure that support can quickly solve the incorrect activation issue, when yo
 
 ## Contact volume licensing support
 
-Submit a case in the admin center > <a href="https://go.microsoft.com/fwlink/p/?linkid=2166757" target="_blank">Help & Support</a>. If you can't access the admin center, see [Contacting volume licensing support](/licensing/contact-us).
+Submit a case in the admin center > <a href="https://go.microsoft.com/fwlink/p/?linkid=2166757" target="_blank">Help & Support</a>. If you can't access the admin center, see [Contact volume licensing support](/licensing/contact-us).
 
 ## Other resources
 

microsoft-365/commerce/licenses/online-service-activation-vl.md

@@ -226,7 +226,7 @@ Reimaging rights are granted to all Microsoft Volume Licensing customers. Under
 
 ## Contact support
 
-Submit a case in the admin center > <a href="https://go.microsoft.com/fwlink/p/?linkid=2166757" target="_blank">Help & Support</a>. If you’re unable to access the admin center, see [Contacting volume licensing support](/licensing/contact-us).
+Submit a case in the admin center > <a href="https://go.microsoft.com/fwlink/p/?linkid=2166757" target="_blank">Help & Support</a>. If you’re unable to access the admin center, see [Contact volume licensing support](contact-vl-support.md).
 
 ## Related content
 

microsoft-365/commerce/licenses/product-keys-for-vl.md

@@ -231,7 +231,7 @@ Remember, the person named on the agreement by the reseller to manage licenses i
 
 ## Contact support
 
-For support with volume licensing e-signature process customers can work with their Microsoft partner or seller, or by [Contacting Volume Licensing Support](/licensing/contact-us).
+For support with volume licensing e-signature process customers can work with their Microsoft partner or seller, or by [Contact volume licensing support](contact-vl-support.md).
 
 ## Related content