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Merge pull request #28072 from MicrosoftDocs/main
Publish main to live, 03/28/25, 3:30 PM PDT
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.github/workflows/M365Endpoints.yml

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jobs:
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get-previous-run:
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if: github.repository_visibility == 'private'
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if: github.repository_owner == 'MicrosoftDocs' && github.repository_visibility == 'private'
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name: Get previous run ID
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runs-on: ubuntu-latest
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continue-on-error: true
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echo "Previous run ID: ${{ steps.previous_run.outputs.previous_run_id }}"
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update-includes:
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if: github.repository_visibility == 'private'
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if: github.repository_owner == 'MicrosoftDocs' && github.repository_visibility == 'private'
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needs: get-previous-run
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name: Update includes
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runs-on: ubuntu-latest

copilot/provide-feedback.md

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## Steps to provide feedback to Microsoft
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To provide feedback to Microsoft on behalf of a user who encountered a problem with Microsoft 365 Copilot, follow these steps:
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You can provide admin-initiated feedback for selected users across all Microsoft 365 apps where Copilot is available. To learn more about what apps have Copilot, see [Microsoft 365 Copilot overview](microsoft-365-copilot-overview.md).
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To give feedback to Microsoft on behalf of a user who encountered a problem with Microsoft 365 Copilot, follow these steps:
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1. Go to [admin.microsoft.com](https://admin.microsoft.com) and sign in with **Global Admin** or **AI admin** credentials. Select **Copilot** in the left navigation pane to enter the Copilot home page.
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microsoft-365/admin/TOC.yml

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href: activity-reports/email-activity-ww.md
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- name: Email apps usage
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href: activity-reports/email-apps-usage-ww.md
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- name: Exchange Web Services usage
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href: activity-reports/ews-usage.md
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- name: Forms activity
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href: activity-reports/forms-activity-ww.md
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- name: Mailbox usage
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---
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title: "Microsoft 365 Reports in the admin center – EWS usage"
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ms.author: camillepack
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author: camillepack
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manager: scotv
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ms.date: 03/18/2025
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audience: Admin
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ms.topic: concept-article
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ms.service: microsoft-365-business
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ms.localizationpriority: medium
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ms.collection:
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- Tier2
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- scotvorg
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- M365-subscription-management
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- Adm_O365
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- Adm_NonTOC
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search.appverid:
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- BCS160
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- MST160
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- MET150
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- MOE150
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description: "Learn about using the Microsoft 365 Exchange Web Services (EWS) report in the Microsoft 365 admin center."
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---
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# Microsoft 365 Reports in the admin center – EWS usage
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The Microsoft 365 Reports dashboard shows you the activity overview across the products in your organization. It enables you to drill into individual product level reports to give you more granular insight about the activities within each product. For information about available reports, see [Microsoft 365 Reports in the admin center](activity-reports.md). The Exchange Web Services (EWS) usage report displays the SOAP actions used by each application calling EWS in your organization. It also shows the successful-call volume for each SOAP action. This information enables you to coordinate with the application owners to ensure they're preparing for the EWS [deprecation in October 2026](https://techcommunity.microsoft.com/blog/exchange/retirement-of-exchange-web-services-in-exchange-online/3924440).
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## How to get to the email apps report
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1. In the admin center, go to the **Reports** > <a href="https://go.microsoft.com/fwlink/p/?linkid=2074756" target="_blank">Usage</a> page.
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2. From the **Overview** page, select **Exchange** > **EWS Usage**.
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## Interpret the email activity report
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To review the applications using EWS within your organization, examine the **Usage Trend** and **Usage Details** sections. Additionally, summarized information at the top provides an overview of the overall usage.
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:::image type="content" source="../../media/exchange-web-usage-report.png" alt-text="Screenshot of the Exchange Web Services (EWS) report." lightbox="../../media/exchange-web-usage-report.png":::
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You can filter the EWS Usage report by the last 7, 30, 90, or 180 days.
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> [!NOTE]
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> Usage data is collected and aggregated weekly, not daily.
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## Summary Data
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There are two summary headers on the top of the page:
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- **Active apps** indicates the number of unique apps that sent at least one request to EWS during the selected period.
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- **Daily average call volume** indicates the average number of daily requests from active apps during the selected period.
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## Usage trend chart
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The usage trend chart displays the projected EWS usage trend in your tenant, using weekly data points that summarize all active apps in your tenant utilizing EWS during that week. The Y-axis represents the number of apps, and the X-axis indicates the first date of the week within the selected period.
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## Usage details table
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The following table provides a breakdown of the EWS Usage per SOAP action by each active application in your tenant during the selected period. Columns can't be customized.
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|Item |Description |
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|---------|---------|
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|Application ID |The Microsoft Entra identifier for the register application |
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|SOAP Action |The specific Exchange Web Service SOAP action executed |
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|Call Volume |The number of SOAP action calls in the given period |
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|Last Activity date (UTC) |The last date of activity recorded for that app and SOAP action |
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You can also export the report data into an Excel .csv file, by selecting the **Export** link.

microsoft-365/admin/activity-reports/microsoft-copilot-usage.md

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1. In the Microsoft 365 admin center, go to the **Settings** > **Org Settings**, and under the **Services** tab, choose **Reports**.
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2. Select **Reports**, and update the setting to “Display Concealed user, group, and site names in all reports”.
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3. Select **Save**.
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## FAQ
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### Does this report include only the Copilot Chat usage for users without a Microsoft 365 Copilot license in the organization?
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Yes. To view Copilot Chat usage of Microsoft 365 Copilot licensed users in the organization, refer to the [Microsoft 365 Copilot usage report](microsoft-365-copilot-usage.md) in the Microsoft 365 admin center.

microsoft-365/admin/admin-overview/what-subscription-do-i-have.md

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- AdminTemplateSet
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description: "Find out what Microsoft business subscriptions your organization has by using the Your products page in the Microsoft 365 admin center."
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ms.date: 07/22/2024
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ms.date: 03/27/2025
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# What Microsoft business subscriptions do I have?

microsoft-365/commerce/add-storage-space.md

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- GAUpdates
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description: "Learn how to add extra SharePoint file storage in your Microsoft 365 subscription."
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ms.date: 12/12/2024
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ms.date: 03/27/2025
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# Add more SharePoint storage to your subscription

microsoft-365/commerce/billing-and-payments/change-payment-frequency.md

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description: "Learn how to change how often you're billed for your Microsoft 365 for business subscription."
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ms.date: 03/27/2025
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# Change your Microsoft 365 subscription billing frequency

microsoft-365/commerce/close-your-account.md

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- campaignIDs-batch1
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description: "Learn how to close your business account with Microsoft. All information related to your account is deleted including licenses, users, and user data."
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ms.date: 03/27/2025
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# Close your Microsoft business account

microsoft-365/commerce/licenses/contracts-faq.yml

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author: cmcatee-MSFT
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ms.reviewer: racheg, ronarg
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ms.reviewer: aasthatiwari, atuldubey
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audience: Admin
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ms.topic: faq
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ms.service: microsoft-365-business

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