You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Copy file name to clipboardExpand all lines: microsoft-365/commerce/subscriptions/self-service-purchase-faq.yml
+14-14Lines changed: 14 additions & 14 deletions
Original file line number
Diff line number
Diff line change
@@ -22,15 +22,15 @@ metadata:
22
22
search.appverid:
23
23
- MET150
24
24
description: "Find answers to commonly asked questions about self-service purchases."
25
-
ms.date: 09/15/2020
25
+
ms.date: 12/04/2023
26
26
title: Self-service purchase FAQ
27
27
summary: |
28
28
Self-service purchase gives users a chance to try out new technologies and develop solutions that ultimately benefit their larger organizations. Central procurement and IT teams have visibility to all users who buy and deploy self-service purchase solutions through the <a href="https://go.microsoft.com/fwlink/p/?linkid=2024339" target="_blank">Microsoft 365 admin center</a>. Admins can turn off self-service purchasing on a per product basis via PowerShell. To learn more, see [Use AllowSelfServicePurchase for the MSCommerce PowerShell module](allowselfservicepurchase-powershell.md).
29
29
30
30
Self-service purchase is available for Power Platform (Power BI, Power Apps, and Power Automate), Project, and Visio.
31
31
32
32
> [!NOTE]
33
-
> Self-service purchase isn’t available in India or for government or education customers. Project and Visio are not available for self-service purchase in Brazil and the Democratic Republic of Congo.
33
+
> Self-service purchase isn't available in India or for government or education customers. Project and Visio aren't available for self-service purchase in Brazil and the Democratic Republic of Congo.
34
34
35
35
36
36
sections:
@@ -39,7 +39,7 @@ sections:
39
39
- question: |
40
40
How does a customer make a self-service purchase?
41
41
answer: |
42
-
Customers can make a self-service purchase online from the product websites or from in-app purchase prompts. Customers are first asked to enter an email address to ensure that they're a user in an existing Microsoft Entra tenant. Next, they're directed to sign in by using their Microsoft Entra credentials. After signing in, the customer is asked to select how many subscriptions they want to buy, and to provide credit card payment. When the purchase is complete, they can start using their subscription. The purchaser has access to a limited view of the <a href="https://go.microsoft.com/fwlink/p/?linkid=2024339" target="_blank">Microsoft 365 admin center</a> where they can assign licenses to the product to other people in their organization.
42
+
Customers can make a self-service purchase online from the product websites or from in-app purchase prompts. Customers are first asked to enter an email address to ensure that they're a user in an existing Microsoft Entra tenant. Next, they're directed to sign in by using their Microsoft Entra credentials. After the customer signs in, they're asked to select how many subscriptions they want to buy, and to provide credit card payment. After the purchase is complete, they can start using their subscription. The purchaser has access to a limited view of the <a href="https://go.microsoft.com/fwlink/p/?linkid=2024339" target="_blank">Microsoft 365 admin center</a> where they can assign licenses to the product to other people in their organization.
43
43
44
44
- question: |
45
45
What are the payment options for self-service purchases?
@@ -49,14 +49,14 @@ sections:
49
49
- question: |
50
50
Who can buy through self-service purchase?
51
51
answer: |
52
-
Any user with a non-guest user account in a managed Microsoft Entra tenant can make a self-service purchase. Self-service purchasing isn’t available to tenants that are government or education organizations. If this applies to your organization, then no additional action is required to control self-service purchase.
52
+
Any user with a nonguest user account in a managed Microsoft Entra tenant can make a self-service purchase. Self-service purchasing isn't available to tenants that are government or education organizations. If this applies to your organization, then no other action is required to control self-service purchase.
53
53
54
-
Users in organizations or markets who aren’t eligible for self-service purchase see a message asking them to contact their IT admin.
54
+
Users in organizations or markets who aren't eligible for self-service purchase see a message asking them to contact their IT admin.
55
55
56
56
- question: |
57
57
Can guest users buy through self-service purchase?
58
58
answer: |
59
-
No, guest users can’t complete a self-service purchase in a tenant in which they're a guest.
59
+
No, guest users can't complete a self-service purchase in a tenant in which they're a guest.
60
60
61
61
- question: |
62
62
Can users synced from an on-premises Active Directory buy through self-service purchase?
@@ -66,19 +66,19 @@ sections:
66
66
- question: |
67
67
Who can self-service purchasers assign licenses to?
68
68
answer: |
69
-
Self-service purchasers can only assign licenses to users in the same Microsoft Entra tenant. The purchaser has access to a limited view of the <a href="https://go.microsoft.com/fwlink/p/?linkid=2024339" target="_blank">Microsoft 365 admin center</a> to assign licenses. Purchasers can assign licenses to those products that they've bought through self-service purchase, and can only assign those licenses to users in the same Microsoft Entra tenant.
69
+
Self-service purchasers can only assign licenses to users in the same Microsoft Entra tenant. The purchaser has access to a limited view of the <a href="https://go.microsoft.com/fwlink/p/?linkid=2024339" target="_blank">Microsoft 365 admin center</a> to assign licenses. Purchasers can assign licenses to those products that they bought through self-service purchase, and can only assign those licenses to users in the same Microsoft Entra tenant.
70
70
71
71
- question: |
72
72
Where does the self-service purchaser see and manage their purchases?
73
73
answer: |
74
-
Self-service purchasers can manage their purchases in the limited view of the <a href="https://go.microsoft.com/fwlink/p/?linkid=2024339" target="_blank">Microsoft 365 admin center</a>. Purchasers can always get to the admin center from the **Admin** tile in the app launcher built into all Microsoft 365 and Dynamics online apps. Purchasers can view the purchases they've made, buy additional subscriptions to the same service, and assign licenses for those subscriptions to other users in their organization. Additionally, purchasers can view and pay their bill, update their payment method, and cancel their subscription.
74
+
Self-service purchasers can manage their purchases in the limited view of the <a href="https://go.microsoft.com/fwlink/p/?linkid=2024339" target="_blank">Microsoft 365 admin center</a>. Purchasers can always get to the admin center from the **Admin** tile in the app launcher built into all Microsoft 365 and Dynamics online apps. Purchasers can view the purchases they made, buy more subscriptions to the same service, and assign licenses for those subscriptions to other users in their organization. Additionally, purchasers can view and pay their bill, update their payment method, and cancel their subscription.
75
75
76
76
- name: Pricing
77
77
questions:
78
78
- question: |
79
79
What is the pricing for self-service purchases?
80
80
answer: |
81
-
Pricing for each of the products for self-service purchase is available on the Microsoft website. Prices are also displayed as part of the checkout experience when users make a self-service purchase. These prices may differ from the prices an organization pays when making central purchases or prices offered through a partner.
81
+
Pricing for each of the products for self-service purchase is available on the Microsoft website. Prices are also displayed as part of the checkout experience when users make a self-service purchase. These prices might differ from the prices an organization pays when making central purchases or prices offered through a partner.
82
82
83
83
- question: |
84
84
Who is responsible for payment?
@@ -90,7 +90,7 @@ sections:
90
90
- question: |
91
91
What capabilities does an admin have for self-service purchases?
92
92
answer: |
93
-
Admins can view all self-service purchases made in their organization in the <a href="https://go.microsoft.com/fwlink/p/?linkid=2024339" target="_blank">Microsoft 365 admin center</a>. They can see the product, purchaser name, subscriptions purchased, expiry date, order history, purchase price, and assigned users for each self-service purchase. In the Power Platform Admin Center, admins can also view self-service purchases capacity. If required for their organization, admins can turn off self-service purchasing on a per product basis via PowerShell. Admins have the same data management and access policies over products bought through self-service purchase or centrally.
93
+
Admins can view all self-service purchases made in their organization in the <a href="https://go.microsoft.com/fwlink/p/?linkid=2024339" target="_blank">Microsoft 365 admin center</a>. They can see the product, purchaser name, subscriptions purchased, expiry date, order history, purchase price, and assigned users for each self-service purchase. In the Power Platform Admin Center, admins can also view self-service purchases capacity. If required by their organization, admins can turn off self-service purchasing on a per product basis via PowerShell. Admins have the same data management and access policies over products bought through self-service purchase or centrally.
94
94
95
95
Admins can also control whether users in their organization can make self-service purchases. For more information, see [Use AllowSelfServicePurchase for the MSCommerce PowerShell module](allowselfservicepurchase-powershell.md).
96
96
@@ -107,7 +107,7 @@ sections:
107
107
- question: |
108
108
How do I centralize the purchases made through self-service purchase?
109
109
answer: |
110
-
Admins can assign existing licenses or buy additional subscriptions of self-service purchase products through existing agreements and pricing for users assigned to self-service purchases. After assigning these centrally purchased licenses, admins can then request that the purchasers cancel their existing subscriptions.
110
+
Admins can assign existing licenses or buy more subscriptions of self-service purchase products through existing agreements and pricing for users assigned to self-service purchases. After an admin assigns these centrally purchased licenses, they can request that the purchasers cancel their existing subscriptions.
111
111
112
112
- question: |
113
113
Where does the admin see self-service purchases?
@@ -126,7 +126,7 @@ sections:
126
126
- question: |
127
127
If a self-service purchaser calls support, does that use the customer's Premier Support incidents?
128
128
answer: |
129
-
Self-service purchasers won't use a customer's Premier Support incidents for receiving support for their self-service purchases.
129
+
Self-service purchasers don't use a customer's Premier Support incidents for receiving support for their self-service purchases.
130
130
131
131
- question: |
132
132
How are users expected to receive training on the products they buy through self-service purchase?
@@ -136,11 +136,11 @@ sections:
136
136
- question: |
137
137
What happens to a self-service purchase if a user leaves the organization?
138
138
answer: |
139
-
If the person who originally bought the self-service purchase product leaves the organization, valid users continue to have full use of the product for the duration of the subscription. The subscription remains active until the purchaser directly cancels it or an admin requests cancellation of the subscription through customer support. Admins may also choose to assign a centrally purchased license to users of the canceled subscription.
139
+
If the person who originally bought the self-service purchase product leaves the organization, valid users continue to have full use of the product during the subscription term. The subscription remains active until the purchaser directly cancels it or an admin requests cancellation of the subscription through customer support. Admins can also choose to assign a centrally purchased license to users of the canceled subscription.
140
140
141
141
- name: Partners
142
142
questions:
143
143
- question: |
144
144
What's the role of Microsoft's partners in self-service purchases?
145
145
answer: |
146
-
Partners who have delegated administration privileges can see self-service purchases in the <a href="https://go.microsoft.com/fwlink/p/?linkid=2024339" target="_blank">Microsoft 365 admin center</a>, just like an admin. Partners can help support an organization that wants to centralize products bought through self-service purchases. Additionally, partners may offer solutions to extend the capabilities of a self-service purchase.
146
+
Partners who have delegated administration privileges can see self-service purchases in the <a href="https://go.microsoft.com/fwlink/p/?linkid=2024339" target="_blank">Microsoft 365 admin center</a>, just like an admin. Partners can help support an organization that wants to centralize products bought through self-service purchases. Additionally, partners can offer solutions to extend the capabilities of a self-service purchase.
description: Learn how to set up and deploy your frontline operational hierarchy to map your organization's structure of frontline teams and locations to a hierarchy in the Teams admin center.
0 commit comments