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windows-365/end-user-access-cloud-pc.md

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# required metadata
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title: Accessing Cloud PCs
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titleSuffix:
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description: Learn how end-users can access their Cloud PC.
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description: Learn how users can access their Cloud PC.
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keywords:
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author: ErikjeMS
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ms.author: erikje
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# Access a Cloud PC
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End users can access their Cloud PCs in two different ways:
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Users can access their Cloud PCs in two different ways:
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- [windows365.microsoft.com](https://Windows365.microsoft.com)
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- Microsoft Remote Desktop
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For information on hardware requirements, see [End user hardware requirements](end-user-hardware-requirements.md).
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## Windows365 web site
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## Windows 365 web site
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End users can navigate to [windows365.microsoft.com](https://windows365.microsoft.com) to access their Cloud PCs.
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Users can navigate to [windows365.microsoft.com](https://windows365.microsoft.com) to access their Cloud PCs.
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### Software requirements
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To access their Cloud PC from this website, the end user's device must meet the following requirements:
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To access their Cloud PC from this website, the user's device must meet the following requirements:
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- Supported operating systems: Windows, macOS, ChromeOS, Linux
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- A modern browser like Microsoft Edge, Google Chrome, Safari, or Mozilla Firefox (v55.0 and later).
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### End-user actions
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### Home page
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While on windows365.microsoft.com, end users can perform actions on their Cloud PCs by selecting the gear icon on a Cloud PC card.
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On their Windows 365 home page, users see the Cloud PCs they have access to in the **Your Cloud PCs** section.
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![Windows 365 home.](business/media/get-started-windows-365-business/cloud-pc-home.png)
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Users can select **Open in browser** to open their Cloud PC.
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> [!NOTE]
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> Mobile devices aren’t currently supported for using a browser to open Cloud PC. The Remote Desktop app is supported.
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### User actions
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While on windows365.microsoft.com, users can take actions on their Cloud PCs by selecting the gear icon on a Cloud PC card.
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![Card menu.](business/media/get-started-windows-365-business/cloud-pc-gear.png)
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- **Rename**: Changes the name of the Cloud PC shown to the user on the web site. This action won’t affect any name in Microsoft Endpoint Manager, Azure Active Directory, on the device, or in the Remote Desktop Apps.
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- **Reset**:
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- Reinstalls Windows (with the option to choose between Windows 11 and Windows 10).
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- Removes your personal files.
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- Removes any changes you made to settings.
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- Removes your apps.
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> [!IMPORTANT]
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> Before resetting your Cloud PC, make sure to back up any important files you need to keep to a cloud storage service or external storage. Resetting your Cloud PC will delete these files.
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- **Rename**: Changes the name of the Cloud PC shown to the user on the web site. This action won’t affect any name in Microsoft Endpoint Manager, Azure Active Directory, on the device, or in the Remote Desktop Apps.
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- **Restart**: Restarts the Cloud PC.
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- **Troubleshoot**: Troubleshoot and attempt to resolve any issues that may be preventing a user from connecting to their Cloud PC. The checks run include:
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- Check whether any files or agents required for connectivity are correctly installed.
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| No issues detected | None of the checks discovered an issue with the Cloud PC. |
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| Issues resolved | An issue was detected and fixed. |
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| Can’t connect to Cloud PC. We’re working to fix it, try again later. | A Microsoft service required for connectivity is unavailable. Try connecting again later. |
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| We couldn’t fix issues with your Cloud PC. Contact your administrator. | An issue was detected but it couldn't be fixed. This issue exists because of an ongoing Windows update or another issue. If this error persists for an extended period of time, the Cloud PC may need to be reprovisioned. |
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| We couldn’t fix issues with your Cloud PC. Contact your administrator. | An issue was detected but it couldn't be fixed. This issue exists because of an ongoing Windows update or another issue. If this error persists for an extended period of time, the Cloud PC may need to be reset. |
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- **System Information**: Displays information about the Cloud PC specification.
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### User feedback
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Users can provide feedback about their Cloud PC experience by using the feedback icon in the upper right corner.
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### Collect user logs
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Users can collect logs of their Cloud PC sessions. The logs are collected from the browser and the user can choose the save location.
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To turn on log collection, in the client, select the gear icon > **Capture logs**.
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![Capture logs.](media/get-users-started/settings-logs.png)
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## Remote Desktop
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windows-365/get-users-started.md

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ms.author: erikje
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author: ErikjeMS
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manager: dougeby
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ms.date: 01/12/2022
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ms.date: 05/18/2022
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audience: Admin
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ms.topic: how-to
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ms.service: cloudpc
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## Next steps
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[Users installing apps](business/apps-install.md)
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[Users installing apps](business/apps-install.md)
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[Manage your Cloud PCs](business/device-management.md)
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