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Copy file name to clipboardExpand all lines: memdocs/intune/fundamentals/whats-new.md
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author: Erikre
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ms.author: erikre
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manager: dougeby
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ms.date: 11/16/2021
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ms.date: 11/23/2021
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ms.topic: reference
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ms.service: microsoft-intune
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ms.subservice: fundamentals
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### Scripts
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-->
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## Week of November 22, 2021
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<!-- vvvvvvvvvvvvvvvvvvvvvv -->
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### Monitor and troubleshoot
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#### Remote help app is available as a public preview<!-- 9843480 -->
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As a public preview, you can use of the remote help app with your Intune tenant. With remote help, users who authenticate to your Azure Active directly can remotely assist others by connecting a remote help session between devices.
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With permissions in remote help managed by Intune role-based access controls, you control who has permissions to help others and the actions they can take while assisting. The capabilities of remote help include:
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-**Enable remote help for your tenant** –If you choose to turn on remote help, its use is enabled tenant-wide.
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-**Requires Organization login** - To use remote help, both the helper and the sharer must sign in with an Azure Active Directory (Azure AD) account from your organization.
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-**Use remote help with unenrolled devices** – You can choose to allow help to devices that aren't enrolled with Intune.
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-**Compliance Warnings** - Before connecting to device, a helper will see a non-compliance warning about that device if it’s not compliant to its assigned policies. This warning doesn’t block access but provides transparency about the risk of using sensitive data like administrative credentials during the session.
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-**Role-based access control** – Admins can set RBAC rules that determine the scope of a helper’s access and what the actions they can take while providing assistance.
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-**Elevation of privilege** - When needed, a helper with the correct RBAC permissions can interact with the UAC prompt on the sharer's machine to enter credentials.
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-**Monitor active remote help sessions, and view details about past sessions** – In the Microsoft Endpoint Manager admin center you can view reports that include details about who helped who, on what device, and for how long. You’ll also find details about active sessions.
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This feature is rolling out over the next week and should soon be available for your tenant. For more information, see [Use remote help](../remote-actions/remote-help.md).
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## Week of November 15, 2021 (Service release 2111)
Copy file name to clipboardExpand all lines: memdocs/intune/remote-actions/remote-assist-mobile-devices.md
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author: ErikjeMS
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ms.author: erikje
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manager: dougeby
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ms.date: 05/06/2021
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ms.date: 11/22/2021
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ms.topic: how-to
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ms.service: microsoft-intune
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ms.subservice: remote-actions
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-[Microsoft Teams](https://products.office.com/microsoft-teams/) is the hub for teamwork where you can chat, meet, and collaborate no matter where you are.
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-[Quick Assist](https://support.microsoft.com/help/4027243/windows-10-solve-pc-problems-with-quick-assist) is a Windows 10 application that lets two people share a device over a remote connection.
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-[TeamViewer](https://www.teamviewer.com/) is a third-party program that you purchase separately. It provides a comprehensive set of remote access and support capabilities. The Intune and [TeamViewer integration](teamviewer-support.md) enables remote support using TeamViewer and the connector is managed directly in Intune.
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-[Remote help](remote-help.md) is in public preview for Microsoft Endpoint Manager. When installed on a users device, your organizations users can provide remote assistance to other users within the same tenant, including between devices that are and aren't enrolled with Intune.
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-[Remote control](/configmgr/core/clients/manage/remote-control/introduction-to-remote-control) is included in Microsoft Endpoint Configuration Manager. It's used to remotely administer, provide assistance, or view any workgroup computer and domain-joined computer.
| Support for all platforms (Windows, iOS, Android, macOS) |||||
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| Integrated with Windows 10 – no additional app required |||||
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| Requires device to be co-managed by Configuration Manager and Intune |||||
| Support for all platforms (Windows, iOS, Android, macOS) ||||||
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| Integrated with Windows 10 – no additional app required ||||||
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| Requires device to be co-managed by Configuration Manager and Intune ||||||
\* Teams requires Microsoft 365 licensing. Use of TeamViewer and Intune requires licensing from both TeamViewer and Intune. Remote Control is a feature of Configuration Manager and requires Configuration Manager licensing.
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