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@@ -65,7 +65,7 @@ Windows 365 is available in two editions: [Windows 365 Business](./business/inde
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| Capability | Windows 365 Business | Windows 365 Enterprise |
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| --- | --- | --- |
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| Management | Users can [restart, reset, rename, and troubleshoot](./business/get-started-windows-365-business.md#user-actions) their Cloud PCs on the Windows 365 homepage. | Users can [restart, rename, and troubleshoot](./enterprise/end-user-access-cloud-pc.md) their Cloud PCs on the Windows 365 homepage. |
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| Management | Users can [restart, reset, rename, and troubleshoot](./business/get-users-started.md#user-actions) their Cloud PCs on the Windows 365 homepage. | Users can [restart, rename, and troubleshoot](./enterprise/end-user-access-cloud-pc.md) their Cloud PCs on the Windows 365 homepage. |
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| Role | By default, each user is assigned the Local Administrator role on their Cloud PC. This supports the native installation of Win32 apps. This can't be changed by the Global Administrator. | By default, each user is assigned a standard user role on their Cloud PC. This can be changed by the admin in the Microsoft Endpoint Manager admin center.|
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| Access | Users can access their Cloud PC at windows365.microsoft.com or by using Microsoft Remote Desktop. | Users can access their Cloud PC at windows365.microsoft.com or by using Microsoft Remote Desktop. |
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| Platform | Any platform that supports Microsoft Remote Desktop clients. [Learn more.](/windows-server/remote/remote-desktop-services/clients/remote-desktop-clients)| Any platform that supports Microsoft Remote Desktop clients. [Learn more.](/windows-server/remote/remote-desktop-services/clients/remote-desktop-clients)|
title: Users installing apps on Windows 365 Business Cloud PCs
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description: Learn about users installing apps on Windows 365 Business Cloud PCs.
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f1.keywords:
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- NOCSH
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ms.author: erikje
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author: ErikjeMS
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manager: dougeby
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ms.date: 01/12/2022
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audience: Admin
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ms.topic: how-to
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ms.service: cloudpc
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ms.subservice:
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ms.localizationpriority: high
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ms.technology:
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ms.assetid:
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# optional metadata
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#ROBOTS:
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#audience:
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ms.reviewer: ivivano
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ms.suite: ems
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search.appverid: MET150
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#ms.tgt_pltfrm:
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ms.custom: intune-azure; get-started
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ms.collection: M365-identity-device-management
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---
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# Install apps
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Users can install apps on their Cloud PC as they would normally in Windows by either downloading them from the application’s website or by downloading them from the Microsoft Store.
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To download an app from the Microsoft store:
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1. On the Cloud PC, open the Microsoft Store app.
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2. Search or browse for an app.
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3. On the app's page, choose **Get**.
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4. After the download completes, open the app.
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Some apps may require that the user have administrator privileges. To change a user's role/privileges, see [Remote management actions](remotely-manage-business-cloud-pcs.md#remote-management-actions).
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## Default apps
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The following apps are pre-installed on Windows 365 Business Cloud PCs when they are created:
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-[Microsoft 365 Apps for Enterprise](/mem/intune/apps/apps-add-office365) (formerly Office 365 Pro Plus)
> If a user tries to use a Microsoft 365 Business Standard license on their Cloud PC, they might see the following error: "Account Issue: The products we found in your account cannot be used to activate Office in shared computer scenarios." In this scenario, the user must uninstall the version of Office installed on their Cloud PC and install a new copy from Office.com.
-[Use remote actions on Cloud PCs](remotely-manage-business-cloud-pcs.md).
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-[Reset a user's password](reset-user-password.md).
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## Microsoft 365 admin center
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You can sign in to the [Microsoft 365 admin center](https://admin.microsoft.com) to [use remote actions on Cloud PCs](remotely-manage-business-cloud-pcs.md).
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## Intune
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If the organization and users are properly licensed, Cloud PCs can be enrolled in Intune. In this case, use the same procedure for [enrolling Windows 10 machines in Intune](/mem/intune/user-help/enroll-windows-10-device).
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## Microsoft Graph
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You can also use the Microsoft Graph APIs to manage Cloud PCs. For more information, see [Overview for Windows 365 Cloud PC on Microsoft Graph](/graph/cloudpc-concept-overview).
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There are no licensing prerequisites to set up Windows 365 Business.
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For the best onboarding experience, please refer to the [setup troubleshooting guide](troubleshoot-windows-365-business.md) to make sure your environment preferences are optimized for Windows 365 Business. For example, the guide can help you if you are using multifactor authentication, Conditional Access policies, or Intune in your environment.
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For the best onboarding experience, refer to the [setup troubleshooting guide](troubleshoot-windows-365-business.md). This article can help make sure you optimize your environment preferences for Windows 365 Business. For example, the guide can help you if you are using multi-factor authentication, Conditional Access policies, or Intune in your environment.
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## Buy subscriptions
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2. On the next page, select the subscription you want to purchase, and then select **Buy now**.
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3. On the **Thank you for choosing Windows 365 Business** page, follow the steps to set up your account.
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4. In **step 5 - Confirmation details**, if you are ready to assign licenses to users, select **Get started** to go to your [Windows 365 home page](https://windows365.microsoft.com).
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5. On the Windows 365 home page, in the **Quick actions** section, select **Manage your organization**. This takes you to the Microsoft 365 admin center where you can assign licenses to users.
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5. On the Windows 365 home page, in the **Quick actions** section, select **Manage your organization**. This link takes you to the Microsoft 365 admin center where you can assign licenses to users.
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Users without the Global or Billing admin roles can use self-service purchase to buy a subscription for Windows 365 Business directly from the [Windows 365 Business products site](https://www.microsoft.com/windows-365/business?rtc=1). A user who buys a subscription this way is granted a limited view of the [Microsoft 365 admin center](https://go.microsoft.com/fwlink/p/?linkid=2024339), where they can assign licenses for that subscription to other users in their organization. Assigning a license to another user automatically creates a Windows 365 Business Cloud PC for them, which can be accessed from the [Windows 365 home page](https://windows365.microsoft.com/).
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### Buy a subscription through the Microsoft admin center
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If you already have a Microsoft 365 tenant and are a Global or Billing admin, you can use the Microsoft 365 admin center to buy a Windows 365 Business subscription for your organization.
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You can use the Microsoft 365 admin center to buy a Windows 365 Business subscription for your organization if you:
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- Have a Microsoft 365 tenant.
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- Are a Global or Billing admin.
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If you meet both these requirements, follow these steps:
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1. In the Microsoft admin center, go to the **Billing > Purchase services** page.
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2. On the **Purchase services** page, search for **Windows 365 Business**. When you find it, select **Details**.
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> [!IMPORTANT]
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> The first time a Windows 365 license is assigned on your tenant, a system account called **Windows 365 BPRT Permanent User** is automatically created in Azure Active Directory. Do not delete this account or make any changes to it (such as changing the name or UPN). If the system account is deleted, the setup might fail. This system account ensures a smooth set up process, and doesn't have any write capabilities or access to your tenant beyond the scoped service capabilities of Windows 365 Business. If you delete this user, follow these [troubleshooting steps](/microsoft-365/admin/setup/troubleshoot-windows-365-business?#step-2-verify-that-the-windows-365-bprt-permanent-user-system-account-is-active).
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## Get your users started with Cloud PC
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After licenses are assigned, let your users know that there are two different ways in which they can access their Cloud PCs:
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- Windows 365 home page [(https://windows365.microsoft.com)](https://windows365.microsoft.com)
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- Microsoft Remote Desktop client
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### Windows 365 home page
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Users can navigate to **https://windows365.microsoft.com** to access their Cloud PCs.
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On their Windows 365 home page, users see the Cloud PCs they have access to in the **Your Cloud PCs** section.
- Reinstalls Windows (with the option to choose between Windows 11 and Windows 10).
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- Removes your personal files.
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- Removes any changes you made to settings.
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- Removes your apps.
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> [!IMPORTANT]
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> Before resetting your Cloud PC, make sure to back up any important files you need to keep to a cloud storage service or external storage. Resetting your Cloud PC will delete these files.
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-**Rename**: Changes the name of the Cloud PC shown to the user on the Windows 365 home page.
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-**Troubleshoot**: Troubleshoot and attempt to fix any issues that may be keeping a user from connecting to their Cloud PC. The following table describes the statuses that can result from the checks.
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| Status | Description |
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|:-----|:-----|
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|No issues detected |None of the checks ran discovered an issue with the Cloud PC. |
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|Issues resolved |An issue was detected and fixed. |
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|Can’t connect to Cloud PC. We’re working to fix it, try again later. |A Microsoft service required for connectivity is unavailable. Try connecting again later. |
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|We couldn’t fix issues with your Cloud PC. Contact your administrator. |An issue was detected but it was unable to be fixed. This could be due to an ongoing Windows update or another issue. If this error persists for an extended period of time the Cloud PC may need to be reset. |
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-**System Information**: Displays information about the Cloud PC specification.
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### Remote Desktop
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The Microsoft Remote Desktop app lets users access and control a remote PC, including a Cloud PC. Windows 365 users can download and install the Remote Desktop client they need from the Windows 365 home page.
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#### Install the Microsoft Remote Desktop app
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To set up their Remote Desktop client, users follow these steps:
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1. On the **Windows 365 home page**, select the **Microsoft Remote Desktop apps** icon (under the home icon).
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2. On the **Microsoft Remote Desktop apps** page, download and install the Remote Desktop app you need.
For a list of clients by operating system, see [Remote Desktop clients](/windows-server/remote/remote-desktop-services/clients/remote-desktop-clients).
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## Installing apps
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Users can install apps on their Cloud PC as they would normally in Windows by either downloading them from the application’s website or by downloading them from the Microsoft Store.
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Some apps may require that the user have administrator privileges. To change a user's role/privileges, see [Remote management actions](remotely-manage-business-cloud-pcs.md#remote-management-actions).
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> [!IMPORTANT]
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> If a user tries to use a Microsoft 365 Business Standard license on their Cloud PC, they might see the following error: "Account Issue: The products we found in your account cannot be used to activate Office in shared computer scenarios." In this scenario, the user must uninstall the version of Office installed on their Cloud PC and install a new copy from Office.com.
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## Managing Cloud PCs
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As an admin, you can manage Cloud PCs in your organization in various ways:
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### windows365.microsoft.com
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You can sign in to [windows365.microsoft.com](https://windows365.microsoft.com) to:
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-[Add a user and assign a license](add-user-assign-licenses.md).
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-[Assign or unassign licenses](assign-unassign-license.md).
-[Use remote actions on Cloud PCs](remotely-manage-business-cloud-pcs.md).
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-[Reset a user's password](reset-user-password.md).
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### Microsoft 365 admin center
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You can sign in to the [Microsoft 365 admin center](https://admin.microsoft.com) to [use remote actions on Cloud PCs](remotely-manage-business-cloud-pcs.md).
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### Intune
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If the organization and users are properly licensed, Cloud PCs can be enrolled to Intune using the same procedure for [enrolling Windows 10 machines to Intune](/mem/intune/user-help/enroll-windows-10-device).
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### Microsoft Graph
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You can also use the Microsoft Graph APIs to manage Cloud PCs. For more information, see [Overview for Windows 365 Cloud PC on Microsoft Graph](/graph/cloudpc-concept-overview).
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## Sending outbound email messages using port 25 is not supported
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Sending outbound email messages directly on port 25 from a Windows 365 Business Cloud PC is not supported. Communication over port TCP/25 is blocked at the Windows 365 Business network layer for security reasons. If your email service uses Simple Mail Transfer Protocol (SMTP) for your email client application, you can use their web interface, if available. Or you can ask your email service provider for help to configure their email client app to use secure SMTP over Transport Layer Security (TLS), which uses a different port.
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## How to get help
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If you need to get help while setting up Windows 365 Business in the Microsoft 365 admin center, see [Get help or support](/microsoft-365/business-video/get-help-support).
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## Next steps
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[Get users started on their Cloud PCs](get-users-started.md)
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