Merge pull request #7294 from ErikjeMS/win365

38881595 add troubleshooting item and alphabetize list

Author: Angela Fleischmann

windows-365/enterprise/troubleshooting.md

@@ -7,7 +7,7 @@ keywords:
 author: ErikjeMS  
 ms.author: erikje
 manager: dougeby
-ms.date: 03/31/2022
+ms.date: 04/07/2022
 ms.topic: troubleshooting
 ms.service: cloudpc
 ms.subservice: 
@@ -38,50 +38,65 @@ For instructions on how to get help and open a support ticket, see  [How to get
 
 Since Cloud PCs work like most physical devices, you can use existing troubleshooting documentation to troubleshoot issues with [Windows client](/troubleshoot/windows-client/welcome-windows-client), [Microsoft 365 services](/microsoft-365/), and [Microsoft Endpoint Manager admin center](/mem/get-support).
 
-## Help users in your organization
+## Audio and video redirection not working
 
-You can use the Intune Troubleshooting page to view enrollment issues, remediation steps, and user details. For more information, see [Use the troubleshooting portal to help users at your company](/mem/intune/fundamentals/help-desk-operators).
+For connections using the Remote Desktop client for Windows to access Cloud PCs, the first time a user logs on to their Cloud PC, Microsoft Teams will be installed.
 
-[App Assure](https://www.microsoft.com/fasttrack/microsoft-365/app-assure) is a service for Microsoft’s enterprise customers who encounter application compatibility issues. App Assure will help remediate issues with your ISV, line-of-business and Microsoft-developed apps at no additional cost. Follow the instructions above to submit a case if you encounter any app compatibility issues, and please include a short description of the issue you’re facing.
+After the installation, the optimizations to redirect audio and video to your local Windows endpoint don’t work. The user must close Teams and sign out from or restart the Cloud PC to activate the Optimized status.
 
-## On-premises network connections
+## Conditional access
 
-For suggested remediations on, see [Troubleshoot on-premises network connections](troubleshoot-on-premises-network-connection.md).
+Make sure that you apply conditional access policies to the dedicated Windows 365 cloud app. You can apply these policies in the conditional access UI of Microsoft EndpointM Manager admin center or Azure Active Directory. The Windows 365 cloud app includes the Azure Virtual Desktop cloud app.
 
-## Provisioning issues
+Any conditional access policy that you apply will affect:
 
-For suggested remediations on, see [Troubleshoot provisioning errors](provisioning-errors.md).
+- Access to the end-user web portal
+- The connection to the Cloud PC from the Remote Desktop apps.
 
-## Conditional access
+For more information about service dependencies in Azure AD Conditional Access, see [Conditional Access service dependencies](/azure/active-directory/conditional-access/service-dependencies).
 
-Make sure that you apply conditional access policies to the dedicated Windows 365 cloud app in the conditional access UI of Microsoft EndpointM Manager admin center or Azure Active Directory. The Windows 365 cloud app includes the Azure Virtual Desktop cloud app.
+Applying a more restrictive policy to Azure Virtual Desktop than the Windows 365 cloud app will result in Azure AD honoring the more restrictive policy. This policy will affect end user connectivity to their Cloud PCs after accessing the Windows 365 end user portal.
 
-Any conditional access policy that you apply will affect access to the end-user web portal and the connection to the Cloud PC from the Remote Desktop apps. For more information about service dependencies in Azure AD Conditional Access, see [Conditional Access service dependencies](/azure/active-directory/conditional-access/service-dependencies).
+For more information on how a given policy may impact your environment, see [Troubleshoot using the What If tool in Conditional Access](/azure/active-directory/conditional-access/what-if-tool).
 
-Applying a more restrictive policy to Azure Virtual Desktop than the Windows 365 cloud app will result in Azure AD honoring the more restrictive policy. This will affect end user connectivity to their Cloud PCs after accessing the Windows 365 end user portal.
+## Help users in your organization
 
-For more information on how a given policy may impact your environment, see [Troubleshoot using the What If tool in Conditional Access](/azure/active-directory/conditional-access/what-if-tool).
+You can use the Intune Troubleshooting page to view enrollment issues, remediation steps, and user details. For more information, see [Use the troubleshooting portal to help users at your company](/mem/intune/fundamentals/help-desk-operators).
+
+[App Assure](https://www.microsoft.com/fasttrack/microsoft-365/app-assure) is a service for Microsoft’s enterprise customers who encounter application compatibility issues. App Assure will help remediate issues with your ISV, line-of-business and Microsoft-developed apps at no extra cost. If you encounter any app compatibility issues, follow the instructions above to submit a case and include a short description of the issue.
+
+## Language pack installation failed
+
+If the language pack installation failed, try reprovisioning the Cloud PC to install the language pack again.
 
 ## Networking
 
-The [on-premises network connection checks](health-checks.md) help to make sure that network connectivity is working. Always retry the on-premises network connection if you suspect networking issues might be causing issues. Using the on-premises network connection checks will help to ensure that repeated and consistent checks are used as the first troubleshooting step.
+The [on-premises network connection checks](health-checks.md) help to make sure that network connectivity is working. Always retry the on-premises network connection if you suspect networking issues might be causing issues. Using the on-premises network connection checks helps make sure that repeated and consistent checks are used as the first troubleshooting step.
 
-Keep in mind that the on-premises network connection checks are validating the infrastructure configuration of your environment. They don't run checks to validate any additional configuration or applications deployed to Cloud PCs after provisioning by Microsoft Endpoint Manager or 3rd party agents. These agents or configurations can introduce additional issues that the on-premises network connection can't test for ahead of provisioning.
+Keep in mind that the on-premises network connection checks are validating the infrastructure configuration of your environment. They don't run checks to validate any extra configuration or applications deployed to Cloud PCs after provisioning by Microsoft Endpoint Manager or third party agents. These agents or configurations can introduce other issues that the on-premises network connection can't test for ahead of provisioning.
 
 For example, if you deploy a VPN client to all devices in Microsoft Endpoint Manager, make sure that this client doesn’t:
 
 - Break connectivity to Azure Virtual Desktop [endpoints required](requirements-network.md) by Windows 365.
 - Exclude your Cloud PCs for having the VPN client deployed to them.
 
-Finally, consider temporarily deploying a test Azure virtual machine to the Azure network subnet that you’re trying to provision or connect to your Cloud PCs. This will let you run all the network tests that you require from that network. You can use the PowerShell Test-NetConnection command to test connectivity on specific ports to specific network endpoints/URLs:
+Finally, consider temporarily deploying a test Azure virtual machine to the Azure network subnet that you’re trying to provision or connect to your Cloud PCs. This test machine will let you run all the network tests that you require from that network. You can use the PowerShell Test-NetConnection command to test connectivity on specific ports to specific network endpoints/URLs:
 
 ```Test-NetConnection <hostname> -Port 443```
 
+## On-premises network connections
+
+For suggested remediations on, see [Troubleshoot on-premises network connections](troubleshoot-on-premises-network-connection.md).
+
+## Provisioning issues
+
+For suggested remediations on, see [Troubleshoot provisioning errors](provisioning-errors.md).
+
 ## Troubleshooting by end users
 
 The end user can troubleshoot some issues that might be preventing them from connecting to their Cloud PC. For more information, see [End-user actions](../end-user-access-cloud-pc.md#end-user-actions)
 
-## Improve video playback
+## Video playback improvements
 
 You can improve video playback performance on your Cloud PCs by using multimedia redirection (MMR).
 
@@ -91,11 +106,6 @@ For more information, see [Multimedia redirection for Azure Virtual Desktop](/az
 
 MMR is in [public preview](/windows-365/public-preview) for Windows 365 Cloud PCs.
 
-## Audio and video redirection not working
-
-For connections using the Remote Desktop client for Windows to access Cloud PCs, the first time a user logs on to their Cloud PC, Microsoft Teams will be installed.
-
-After the installation, the optimizations to redirect audio and video to your local Windows endpoint don’t work. The user must close Teams and sign off from or restart the Cloud PC to activate the Optimized status.
 
 <!-- ########################## -->
 ## Next steps

windows-365/enterprise/whats-new.md

@@ -62,7 +62,7 @@ For most currently supported regions, Windows 365 8vCPU/32GB licenses now suppor
 
 #### Improve video playback by using multimedia redirection<!--38686511-->
 
-You can improve video playback performance on your Cloud PCs by using multimedia redirection (MMR). For more information, see [Improve video playback](troubleshooting.md#improve-video-playback).
+You can improve video playback performance on your Cloud PCs by using multimedia redirection (MMR). For more information, see [Video playback improvement](troubleshooting.md#video-playback-improvements).
 
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 ### Device management