Skip to content

Commit d211298

Browse files
committed
Adding a note
1 parent 7b8e9db commit d211298

1 file changed

Lines changed: 4 additions & 1 deletion

File tree

memdocs/intune/remote-actions/remote-help.md

Lines changed: 4 additions & 1 deletion
Original file line numberDiff line numberDiff line change
@@ -191,10 +191,13 @@ To configure your tenant to support remote help, review and complete the followi
191191

192192
2. On the **Settings** tab:
193193
1. Set **Enable remote help** to **Enabled** to allow the use of remote help. By default, this setting is *Enabled*.
194-
2. Set **Allow remote help to unenrolled devices** to **Enabled** if you want to allow this option. By default, this setting *Disabled*.
194+
2. Set **Allow remote help to unenrolled devices** to **Enabled** if you want to allow this option. By default, this setting is *Disabled*.
195195

196196
3. Select **Save**.
197197

198+
> [!NOTE]
199+
> When you purchase licenses or start a trial, it could take a while to become active (anywhere between 30 minutes to 8 hours).
200+
> When you try to create a Remote help session you may continue to see messages indicating that Remote help isn't enabled for the tenant even if you enabled Remote help in the tenant after activation.
198201
### Task 2 – Configure permissions for remote help
199202

200203
The following Intune RBAC permissions manage the use of the remote help app. Set each to *Yes* to grant the permission:

0 commit comments

Comments
 (0)