38881595

Author: ErikjeMS

windows-365/enterprise/troubleshooting.md

@@ -7,7 +7,7 @@ keywords:
 author: ErikjeMS  
 ms.author: erikje
 manager: dougeby
-ms.date: 03/31/2022
+ms.date: 04/07/2022
 ms.topic: troubleshooting
 ms.service: cloudpc
 ms.subservice: 
@@ -38,19 +38,11 @@ For instructions on how to get help and open a support ticket, see  [How to get
 
 Since Cloud PCs work like most physical devices, you can use existing troubleshooting documentation to troubleshoot issues with [Windows client](/troubleshoot/windows-client/welcome-windows-client), [Microsoft 365 services](/microsoft-365/), and [Microsoft Endpoint Manager admin center](/mem/get-support).
 
-## Help users in your organization
-
-You can use the Intune Troubleshooting page to view enrollment issues, remediation steps, and user details. For more information, see [Use the troubleshooting portal to help users at your company](/mem/intune/fundamentals/help-desk-operators).
-
-[App Assure](https://www.microsoft.com/fasttrack/microsoft-365/app-assure) is a service for Microsoft’s enterprise customers who encounter application compatibility issues. App Assure will help remediate issues with your ISV, line-of-business and Microsoft-developed apps at no additional cost. Follow the instructions above to submit a case if you encounter any app compatibility issues, and please include a short description of the issue you’re facing.
-
-## On-premises network connections
-
-For suggested remediations on, see [Troubleshoot on-premises network connections](troubleshoot-on-premises-network-connection.md).
+## Audio and video redirection not working
 
-## Provisioning issues
+For connections using the Remote Desktop client for Windows to access Cloud PCs, the first time a user logs on to their Cloud PC, Microsoft Teams will be installed.
 
-For suggested remediations on, see [Troubleshoot provisioning errors](provisioning-errors.md).
+After the installation, the optimizations to redirect audio and video to your local Windows endpoint don’t work. The user must close Teams and sign off from or restart the Cloud PC to activate the Optimized status.
 
 ## Conditional access
 
@@ -62,6 +54,16 @@ Applying a more restrictive policy to Azure Virtual Desktop than the Windows 365
 
 For more information on how a given policy may impact your environment, see [Troubleshoot using the What If tool in Conditional Access](/azure/active-directory/conditional-access/what-if-tool).
 
+## Help users in your organization
+
+You can use the Intune Troubleshooting page to view enrollment issues, remediation steps, and user details. For more information, see [Use the troubleshooting portal to help users at your company](/mem/intune/fundamentals/help-desk-operators).
+
+[App Assure](https://www.microsoft.com/fasttrack/microsoft-365/app-assure) is a service for Microsoft’s enterprise customers who encounter application compatibility issues. App Assure will help remediate issues with your ISV, line-of-business and Microsoft-developed apps at no additional cost. Follow the instructions above to submit a case if you encounter any app compatibility issues, and please include a short description of the issue you’re facing.
+
+## Language pack installation failed
+
+If the language pack installation failed, try reprovisioning the Cloud PC to install the language pack again.
+
 ## Networking
 
 The [on-premises network connection checks](health-checks.md) help to make sure that network connectivity is working. Always retry the on-premises network connection if you suspect networking issues might be causing issues. Using the on-premises network connection checks will help to ensure that repeated and consistent checks are used as the first troubleshooting step.
@@ -77,11 +79,19 @@ Finally, consider temporarily deploying a test Azure virtual machine to the Azur
 
 ```Test-NetConnection <hostname> -Port 443```
 
+## On-premises network connections
+
+For suggested remediations on, see [Troubleshoot on-premises network connections](troubleshoot-on-premises-network-connection.md).
+
+## Provisioning issues
+
+For suggested remediations on, see [Troubleshoot provisioning errors](provisioning-errors.md).
+
 ## Troubleshooting by end users
 
 The end user can troubleshoot some issues that might be preventing them from connecting to their Cloud PC. For more information, see [End-user actions](../end-user-access-cloud-pc.md#end-user-actions)
 
-## Improve video playback
+## Video playback improvements
 
 You can improve video playback performance on your Cloud PCs by using multimedia redirection (MMR).
 
@@ -91,11 +101,6 @@ For more information, see [Multimedia redirection for Azure Virtual Desktop](/az
 
 MMR is in [public preview](/windows-365/public-preview) for Windows 365 Cloud PCs.
 
-## Audio and video redirection not working
-
-For connections using the Remote Desktop client for Windows to access Cloud PCs, the first time a user logs on to their Cloud PC, Microsoft Teams will be installed.
-
-After the installation, the optimizations to redirect audio and video to your local Windows endpoint don’t work. The user must close Teams and sign off from or restart the Cloud PC to activate the Optimized status.
 
 <!-- ########################## -->
 ## Next steps