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Copy file name to clipboardExpand all lines: memdocs/intune/user-help/send-logs-to-your-it-admin-by-email-android.md
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There are different ways to report a problem or error that occurs in the Microsoft Intune and Intune Company Portal apps for Android. When an error occurs:
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* You can share diagnostic logs with Microsoft. You won't get a personal response but you do receive an incident ID.
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* You can loop-in your support person via email and share your incident ID with them for follow-up.
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* You can loopin your support person via email and share your incident ID with them for follow-up.
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This article describes how to send app logs from the Company Portal and Microsoft Intune apps, and how to access logs in the work profile.
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1. There are two ways to initiate email support in the app:
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* From the home screen, tap **Menu** > **Help** > **Send logs**.
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* From an error message:, tap **HELP** or **SEND INFO**, if available.
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* From an error message, tap **HELP** or **SEND INFO**, if available.
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> [!NOTE]
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> [!TIP]
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> **Menu** appears as a software button or a hardware button, depending on the Android device you have.
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2. Tap **SEND LOGS, THEN EMAIL**.
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5. An email message will open with the incident ID pre-populated in the subject field. In the body of the email, describe the problem that you came across.
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## Save logs to share with your support person
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To save the Company Portal logs so you can share them with your support person, you must have a file viewing app. If you are on a device with a work profile, you will need a file viewing app in the work profile.
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You must have a file viewing app to save and share Company Portal logs. If you're on a device with a work profile, the file viewing app needs to be in the work profile.
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1. Go to your work profile and open Company Portal.
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2. Tap **Settings**.
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3. Tap **SAVE LOGS**. When prompted to, choose where you want to save the logs.
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4. Share the logs from your chosen location with your support person as needed.
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1. Go to your work profile and open Company Portal.
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2. Tap **Settings**.
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3. Tap **SAVE LOGS**. When prompted to, choose where you want to save the logs.
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4. Share the logs with your support person as needed.
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