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Copy file name to clipboardExpand all lines: README.md
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This project has adopted the [Microsoft Open Source Code of Conduct](https://opensource.microsoft.com/codeofconduct/).
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For more information see the [Code of Conduct FAQ](https://opensource.microsoft.com/codeofconduct/faq/) or contact [[email protected]](mailto:[email protected]) with any additional questions or comments.
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# Docs.microsoft.com Github repository
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# Docs.microsoft.com GitHub repository
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You've found one of the GitHub repositories that houses the source for content published to [https://docs.microsoft.com](https://docs.microsoft.com/.), home of all technical content for Microsoft's Cloud and Enterprise Division.
Copy file name to clipboardExpand all lines: memdocs/analytics/app-reliability.md
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---
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title: Application reliability (preview) in endpoint analytics
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title: Application reliability in endpoint analytics
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description: Get details about application reliability in endpoint analytics
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titleSuffix: Microsoft Endpoint Manager
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ms.date: 03/01/2021
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ms.date: 03/31/2022
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ms.prod: configuration-manager
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ms.technology: configmgr-analytics
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ms.topic: conceptual
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ms.assetid: 68d07732-421e-40ca-9ee3-f5a856407259
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author: mestew
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ms.author: mstewart
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manager: dougeby
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ms.localizationpriority: high
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---
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# Application reliability (preview) in endpoint analytics
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# Application reliability in endpoint analytics
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<!--IN5653073-->
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The application reliability report provides insight into potential issues for desktop applications on managed devices. You can quickly identify the top applications that are impacting end-user productivity, and see aggregate app usage along with app failure metrics for these applications. From the report, drill into specific device data and view a timeline of app reliability events to troubleshoot end-user impacting issues.
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@@ -35,8 +35,6 @@ Each application on the **App performance** tab is assigned an **App reliability
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-**Crash frequency**: For each of app, the total number of crashes and the total usage duration over a 14 day rolling window is used to calculate the **Mean time to failure** value. This calculation normalizes the crash rate allowing for direct comparison of the relative frequency of crash events across different applications. This value is the primary contributor to an app's reliability score.
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-**Total usage duration**: Factoring in the usage duration across all enrolled devices helps ensure the most disruptive application issues are prioritized.
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> [!NOTE]
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> The **Application reliability** report is currently in preview. While this report is in preview, you'll see your **App reliability score** on the **Overview** page. However, the score won't contribute to your overall endpoint analytics score.
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## App performance tab
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The **App performance** tab uses data from the past 14 days to show reliability insights for each desktop application in your organization. The following applications are included in the report:
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> [!NOTE]
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> A maximum of 10 application crash events per application, per device, per day is used. This prevents excessive data collections from devices with severe application issues and helps prevent outlier devices from having undue influence over the reliability scores for individual applications.
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>
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> Applications with an insignificant amount of foreground usage (about 10 minutes or fewer) on a particular device may not be captured.
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### App performance details
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Selecting an app name in the table from **App performance** opens **App performance details**. **App performance details** contain two tabs:
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-**App versions**: This tab allows you to compare the **Mean time to failure**across different versions of the application. This information can be useful in determining which version of an application is the most reliable. The information can assist with troubleshooting a potential issue with certain versions of an application. You may also find these insights valuable when deciding which version of an application to deploy, whether to install an update or roll back an update.
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-**App versions**: This tab allows you to compare the number of **App crashes** and number of unique **Devices with crashes**across different versions of the application over the past 14 days. This information can be useful in determining which version of an application is the most reliable. The information can assist with troubleshooting a potential issue with certain versions of an application. You may also find these insights valuable when deciding which version of an application to deploy, whether to install an update or roll back an update.
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-**OS versions**: This tab compares the **Mean time to failure** for the application across different versions of Windows. This information can be helpful for identifying potential correlations between OS version and application issues.
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:::image type="content" source="media/5659073-app-performance-details.png" alt-text="Application performance details in endpoint analytics" lightbox="media/5659073-app-performance-details.png":::
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> [!IMPORTANT]
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> App crash events are limited to 10 app crash events per application, per device, per day.
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Selecting a device name opens the **Application reliability (preview)** tab for that device. This tab displays a timeline of app crash and app unresponsive events for the device over a specified period of time, up to 14 days. Use the **Filter** option at the top of the timeline to select a custom time range.
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Selecting a device name opens the **Application reliability** tab for that device. This tab displays a timeline of app crash and app unresponsive events for the device over a specified period of time, up to 14 days. Use the **Filter** option at the top of the timeline to select a custom time range.
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## Known issues
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[!INCLUDE [Endpoint analytics export to csv value mapping known issue](includes/known-issue-csv-mapping.md)]
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### Some eligible, enrolled devices aren't appearing in the report due to a client certificate issue
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**Scenario**: In certain uncommon situations, devices may be missing from the **Application reliability (preview)** report. You can determine how many devices are reporting application reliability data by looking at the number of records in the table on the **Device performance** tab of the **Application reliability (preview)** report.
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**Scenario**: In certain uncommon situations, devices may be missing from the **Application reliability** report. You can determine how many devices are reporting application reliability data by looking at the number of records in the table on the **Device performance** tab of the **Application reliability** report.
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**Impacted devices**: This issue affects devices enrolled in endpoint analytics from Configuration Manager that are unable to download a required ServiceCertificate policy. Without this policy, devices can't report application reliability data to endpoint analytics.
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> [!IMPORTANT]
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> This isn't a common issue. Before proceeding the mitigation, verify that your missing devices:
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> - Meet the [prerequisites](#prerequisites) for the **Application reliability (preview)** report
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> - Meet the [prerequisites](#prerequisites) for the **Application reliability** report
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> - Are actively being used
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> - Have had sufficient time to start reporting data
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ms.prod: configuration-manager
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ms.technology: configmgr-analytics
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ms.topic: reference
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ms.assetid: 8036825c-1ae5-4bbe-b3be-3c09eabca19f
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author: mestew
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ms.author: mstewart
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manager: dougeby
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ms.localizationpriority: high
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---
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# Endpoint analytics data collection
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1. Devices send required functional data.
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- For Intune and co-managed devices with the assigned policy, devices send require functional data directly to the Microsoft Endpoint Management Service in the Microsoft public cloud where is processed in near real time. For more information, see [Endpoints required for Intune-managed devices](troubleshoot.md#endpoints-required-for-intune-managed-devices).
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- For Intune and co-managed devices with the assigned policy, devices send required functional data in near real time directly to the Microsoft Endpoint Management Service in the Microsoft public cloud where is processed every 24 hours. For more information, see [Endpoints required for Intune-managed devices](troubleshoot.md#endpoints-required-for-intune-managed-devices).
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- For Configuration Manager-managed devices, data flows to the Microsoft Endpoint Management Service through the ConfigMgr [tenant attach](../configmgr/tenant-attach/device-sync-actions.md) connector. Devices don't need direct access to the Microsoft public cloud, but the ConfigMgr connector is cloud attached and requires connection to an Intune tenant. Devices send data to the Configuration Manager Server role every 24 hours, and the connector sends data to the Gateway Service every hour. For more information, see [Tenant attach data collection](../configmgr/tenant-attach/data-collection.md)
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1. The Microsoft Endpoint Management service processes data for each device and publishes the results for both individual devices and organizational aggregates in the admin console using [MS Graph APIs](/graph/api/resources/intune-device-mgt-conceptual?view=graph-rest-beta&preserve-view=true). The maximum latency end to end is 25 hours and is gated by the time it takes to do the daily processing of insights and recommendations.
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1. The Microsoft Endpoint Management service processes data for each device and publishes the results for both individual devices and organizational aggregates in the admin console using [MS Graph APIs](/graph/api/resources/intune-device-mgt-conceptual?view=graph-rest-beta&preserve-view=true). The maximum latency end to end is 96 hours.
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> [!Note]
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> When you first setup Endpoint analytics, add new clients to the [Intune data collection policy](settings.md#bkmk_profile), or [enable device upload](../configmgr/tenant-attach/device-sync-actions.md#bkmk_edit) for a new collection, the reports in endpoint analytics portal may not show complete data right away. The data required to compute the startup score for a device is generated during boot time. Depending on power settings and user behavior, it may take weeks after a device has been enrolled to show the startup score on the admin console.
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## <aname="bkmk_stop"></a> Stop gathering data
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- If you're enrolling Intune managed devices only, unselect the **Boot performance** scope from the [Intune data collection policy](settings.md#bkmk_profile) created during sign-up. Optionally, [revoke consent](settings.md#bkmk_consent) to share anonymized and aggregate metrics for seeing updated Endpoint analytics scores and insights.
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- If you're enrolling Intune managed devices only, unselect the **Endpoint analytics** scope from the [Intune data collection policy](settings.md#bkmk_profile) created during sign-up. Optionally, [revoke consent](settings.md#bkmk_consent) to share anonymized and aggregate metrics for seeing updated Endpoint analytics scores and insights.
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- If you're enrolling devices that are managed by Configuration Manager, you’ll need to do the following steps to disable data upload in Configuration Manager:
description: In this quickstart, you enroll Configuration Manager devices into Endpoint analytics.
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ms.date: 10/23/2020
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ms.date: 05/03/2022
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ms.prod: configuration-manager
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ms.technology: configmgr-analytics
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ms.topic: quickstart
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ms.assetid: cbdd4a4a-2761-4e66-91eb-8602fb8b4926
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author: mestew
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# Customer intent: As a Microsoft Endpoint Manager administrator, I want to enroll Configuration Manager devices into Endpoint analytics so that I can gain insights into the user experience.
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ms.localizationpriority: high
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ms.collection: highpri
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# Quickstart: Enroll Configuration Manager devices into Endpoint analytics
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### Licensing Prerequisites
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Endpoint analytics is included in the following plans:
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-[Enterprise Mobility + Security E3](https://www.microsoftvolumelicensing.com/ProductResults.aspx?doc=Product%20Terms,OST&fid=51) or higher
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-[Microsoft 365 Enterprise E3](https://www.microsoft.com/en-us/microsoft-365/enterprise?rtc=1) or higher.
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Devices enrolled in Endpoint analytics need a valid license for the use of Microsoft Endpoint Manager. For more information, see [Microsoft Intune licensing](../intune/fundamentals/licenses.md) or [Microsoft Endpoint Configuration Manager licensing](../configmgr/core/understand/learn-more-editions.md). Proactive remediations has an additional licensing requirement, for more information see, the [Endpoint analytics licensing requirements overview](overview.md#licensing-prerequisites).
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## Endpoint analytics permissions
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## Limitations
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- Endpoint analytics insights are not available for devices running Windows Server editions.
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- With the exception of the [Recommended software report](recommended-software.md), Endpoint analytics supports only Windows 10 devices.
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- Using multiple Configuration Manager hierarchies with a single Endpoint analytics instance is not currently supported.
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## <aname="bkmk_cm_enroll"></a> Enroll devices managed by Configuration Manager
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<!--6051638, 5924760-->
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Before you enroll Configuration Manager devices, verify the [prerequisites](#bkmk_prereq) including enabling [Microsoft Endpoint Manager tenant attach](../configmgr/tenant-attach/device-sync-actions.md).
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Before you enroll Configuration Manager devices, verify the [prerequisites](#bkmk_prereq) including enabling [Microsoft Endpoint Manager tenant attach](../configmgr/tenant-attach/device-sync-actions.md). Starting in Configuration Manager 2111, cloud attaching your environment was simplified. You can use the recommended defaults to enable both Endpoint analytics and tenant attach at the same time. For more information, see [Enable cloud attach](..\configmgr\cloud-attach\enable.md).<!--10964629-->
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### <aname="bkmk_cm_upload"></a> Enable data upload in Configuration Manager
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1. In the Configuration Manager console, go to **Administration** > **Cloud Services** > **Co-management**.
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1. In the Configuration Manager console, go to **Administration** > **Cloud Services** > **Cloud Attach**.
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- For version 2103 and earlier, select the **Co-management** node.
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1. Select **CoMgmtSettingsProd** then click **Properties**.
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1. On the **Configure upload** tab, check the option to **Enable Endpoint analytics for devices uploaded to Microsoft Endpoint Manager**
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The **Enable Endpoint analytics data collection** client setting allows your managed endpoints to send data necessary for Endpoint analytics to your site server. This setting does not control whether data gets uploaded to the Microsoft Endpoint Manager admin center.
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Starting in Configuration Manager version 2006, the**Enable Endpoint analytics data collection** setting is enabled by default for devices targeted by only the default [client settings](../configmgr/core/clients/deploy/about-client-settings.md). If you're upgrading to version 2006 from Configuration Manager version 1910 or prior, the Endpoint analytics data collection policy will be enabled in your custom client settings upon upgrade. You can enable or disable data collection by following the instructions below: <!--7065447, 7741111-->
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The**Enable Endpoint analytics data collection** setting is enabled by default for devices targeted by only the default [client settings](../configmgr/core/clients/deploy/about-client-settings.md). If you're upgrading to version 2006 from Configuration Manager version 1910 or prior, the Endpoint analytics data collection policy will be enabled in your custom client settings upon upgrade. You can enable or disable data collection by following the instructions below: <!--7065447, 7741111-->
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1. In the Configuration Manager console, go to **Administration** > **Client Settings** > **Default Client Settings**.
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1. Right-click and select **Properties** then select the **Computer Agent** settings.
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