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Copy file name to clipboardExpand all lines: memdocs/intune/protect/actions-for-noncompliance.md
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# required metadata
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title: Noncompliant message and actions with Microsoft Intune
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description: Create a notification email to send to non-compliant devices. Add actions to apply to devices that don't meet your compliance policies. Actions can include a grace period to get compliant, block access to network resources, or retire the noncompliant device.
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title: Configure compliance policies with actions for noncompliance in Microsoft Intune
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description: Configure your compliance policies with one or more actions for noncompliance to protect devices and your organization from unprotected devices. Actions can remotely lock devices, send email or notifications to device users, and more.
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keywords:
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author: brenduns
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ms.author: brenduns
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manager: dougeby
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ms.date: 01/12/2022
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ms.date: 05/02/2022
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ms.topic: how-to
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ms.service: microsoft-intune
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ms.subservice: protect
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#ms.devlang:
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ms.suite: ems
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search.appverid: MET150
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ms.reviewer: samyada
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ms.reviewer: tycast
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#ms.tgt_pltfrm:
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ms.custom: intune-azure
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# Configure actions for noncompliant devices in Intune
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For devices that don't meet your compliance policies or rules, you can add **Actions for noncompliance**. This feature configures a time-ordered sequence of actions, such as emailing the end user, and more.
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As part of a [compliance policy](../protect/device-compliance-get-started.md) that protects your organizations resources from devices that don't meet your security requirements, compliance policies also include **Actions for noncompliance**. Actions for noncompliance are one or more time-ordered actions that are taken by a policy to help protect devices and your organization. As an example, an action for noncompliance can remotely lock a device to ensure it's protected, or send a notification to devices or users to help them understand and resolve the noncompliant status.
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## Overview
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-**Send email to end user**: This action sends an email notification to the user.
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When you enable this action:
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- Select a *Notification message template* that this action sends. You [Create a notification message template](#create-a-notification-message-template) before you can assign one to this action. When you create the custom notification, you customize the message locale, subject, message body, and can include the company logo, company name, and additional contact information.
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- Choose to send the message to additional recipients by selecting one or more of your Azure AD Groups.
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- Select a *Notification message template* that this action sends. You [Create a notification message template](#create-a-notification-message-template) before you can assign one to this action. When you create the custom notification, you customize the message locale, subject, message body, and can include the company logo, company name, and other contact information.
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- Choose to send the message to more recipients by selecting one or more of your Azure AD Groups.
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Intune uses the email address defined in the end user's profile and not their user principal name (UPN). If there is no defined email address defined in the user's profile, then Intune does not send a notification email. When the email is sent, Intune includes details about the noncompliant device in the email notification.
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Intune uses the email address defined in the end user's profile and not their user principal name (UPN). If there's no defined email address defined in the user's profile, then Intune doesn't send a notification email. When the email is sent, Intune includes details about the noncompliant device in the email notification.
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This action is supported on all platforms supported by Intune.
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> [!NOTE]
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> Only devices to which the **Retire the noncompliant device** action has been triggered appear in the **Retire Selected Devices** view. To see a list of all devices that are not compliant, see the **Noncompliant devices** report mentioned in [Monitor device compliance policy](../protect/compliance-policy-monitor.md#view-compliance-reports).
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To retire one or more devices from the list, select devices to retire and then select **Retire Selected Devices**. When you choose an action that retires devices, you're then presented with a dialog box to confirm the action. It's only after confirming the intent to retire the devices that they are cleared of company data and removed from Intune management.
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To retire one or more devices from the list, select devices to retire and then select **Retire Selected Devices**. When you choose an action that retires devices, you're then presented with a dialog box to confirm the action. It's only after confirming the intent to retire the devices that they're cleared of company data and removed from Intune management.
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Other options include *Retire All Devices*, *Clear All Devices Retire State*, and *Clear Selected Devices Retire State*. Clearing the retire state for a device removes the device from the list of devices that can be retired until the action to *Retire the noncompliant device* is applied to that device again.
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>
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> Do not rely on this notification method for urgent messages.
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Each instance of the action sends a notification a single time. To send the same notification again from a policy, configure additional instances of the action in that policy, each with a different schedule.
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Each instance of the action sends a notification a single time. To send the same notification again from a policy, configure more instances of the action in that policy, each with a different schedule.
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For example, you might schedule the first action for zero days and then add a second instance of the action set to three days. This delay before the second notification gives the user a few days to resolve the issue, and avoid the second notification.
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## Before you begin
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You can [add actions for noncompliance](#add-actions-for-noncompliance) when you configure device compliance policy, or later by editing the policy. You can add additional actions to each policy to meet your needs. Keep in mind that each compliance policy automatically includes the default action for noncompliance that marks devices as noncompliant, with a schedule set to zero days.
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You can [add actions for noncompliance](#add-actions-for-noncompliance) when you configure device compliance policy, or later by editing the policy. You can add extra actions to each policy to meet your needs. Keep in mind that each compliance policy automatically includes the default action for noncompliance that marks devices as noncompliant, with a schedule set to zero days.
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To use device compliance policies to block devices from corporate resources, Azure AD Conditional Access must be set up. See [Conditional Access in Azure Active Directory](/azure/active-directory/active-directory-conditional-access-azure-portal) or [common ways to use Conditional Access with Intune](conditional-access-intune-common-ways-use.md) for guidance.
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5. Configure a **Schedule**: Enter the number of days (0 to 365) after noncompliance to trigger the action on users' devices. After this grace period, you can enforce a [conditional access](conditional-access-intune-common-ways-use.md) policy. If you enter **0** (zero) number of days, then conditional access takes effect **immediately**. For example, if a device is noncompliant, use conditional access to block access to email, SharePoint, and other organization resources immediately.
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When you create a compliance policy, the **Mark device noncompliant** action is automatically created, and automatically set to **0** days (immediately). With this action, when the device checks-in with Intune and evaluates the policy, if it is not compliant to that policy Intune immediately marks that device as noncompliant. If the client checks-in at a later time after remediating the issues that lead to noncompliance, its status will update to its new compliance status. If you use Conditional Access, those policies also apply as soon as a device is marked as noncompliant. To set a grace period to allow for a condition of noncompliance to be remediated before the device is marked as noncompliant, change the **Schedule** on the **Mark device noncompliant** action.
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When you create a compliance policy, the **Mark device noncompliant** action is automatically created, and automatically set to **0** days (immediately). With this action, when the device checks-in with Intune and evaluates the policy, if it isn't compliant to that policy Intune immediately marks that device as noncompliant. If the client checks-in at a later time after remediating the issues that lead to noncompliance, its status will update to its new compliance status. If you use Conditional Access, those policies also apply as soon as a device is marked as noncompliant. To set a grace period to allow for a condition of noncompliance to be remediated before the device is marked as noncompliant, change the **Schedule** on the **Mark device noncompliant** action.
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In your compliance policy, for example, you also want to notify the user. You can add the **Send email to end user** action. On this **Send email** action, you set the **Schedule** to two days. If the device or end user is still evaluated as non-compliant on day two, then your email is sent on day two. If you want to email the user again on day five of noncompliance, then add another action, and set the **Schedule** to five days.
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