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memdocs/intune/remote-actions Expand file tree Collapse file tree Original file line number Diff line number Diff line change @@ -280,6 +280,19 @@ You can monitor the use of remote help from within Microsoft Endpoint Manager.
280280 - The device that received assistance.
281281 - The start and end time of the Remote Assistance session.
282282
283+ ## Log files
284+
285+ Remote help logs data during installation and during remote help sessions, which can be of use when investigating issues.
286+
287+ ** Installation of remote help** - The following logs are created when remote help installs on a device.
288+
289+ - Remote_help_ * _ QuickAssist_Win10_x64.msi.log
290+ - Remote_help_ * .log
291+
292+ ** Operational logs** - During use of remote help, operational details are logged in the Windows Event Viewer:
293+
294+ - Event Viewer > Application and Services > Microsoft > Windows > RemoteHelp
295+
283296## Next steps
284297
285298[ Get support in Microsoft Endpoint Manager admin center] ( ../../get-support.md )
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