Merge pull request #7781 from MicrosoftDocs/lenewsad-patch-1

Update send-errors-macos.md

Author: v-dihans

memdocs/intune/user-help/send-errors-macos.md

@@ -1,8 +1,8 @@
 ---
 # required metadata
 
-title: Send errors from your Mac device to your company support | Microsoft Docs
-description: Company Portal provides you with an email template and helps you upload the diagnostic details to give your IT team the context to support you. 
+title: Report Company Portal app problems | Microsoft Docs
+description: Report an enrollment or app problem in Intune Company Portal app.  
 keywords:
 author: lenewsad
 
@@ -32,26 +32,26 @@ ms.collection:
 
 # Report Company Portal app problems  
 
-Get help or report a problem with the Company Portal app. Company Portal provides you with an email template and helps you upload and send diagnostic details.   
+Get help or report a problem with the Company Portal app. Company Portal provides you with an email template and helps you upload and share diagnostic details. You can share diagnostic details with both your support person and Microsoft app developers.   
 
 ## Get help from support  
-
-1. When you receive the error message, select **Report**. 
-2. In the Company Portal app, go to the menu bar and select the **Help** menu > **Save Diagnostic Report**. 
-3. Choose a location to save the file. 
-4. Go to **Help** > **Send Diagnostic Report** > **Email details** to compose a message.
-5. Enter your support person's email address in the **To** line.  
-6. Attach the diagnostics report file if it wasn't automatically done.   
-6. In the body of the email, describe your experience with the app. Include the steps you took right up until the error occurred. 
-7. Send the email, and follow up with your support person if needed.      
+For troubleshooting and support, report the problem to your support person. Reproduce the problem, if you can, and then complete these steps.  
+1. In the Company Portal app, go to the menu bar and select the **Help** menu > **Save Diagnostic Report**. 
+2. Choose a location to save the file. 
+3. Open your email app and attach the diagnostics file to a new email.   
+6. In the body of the email, describe the steps you took right up until the error occurred. 
+7. Send the email to your support person, and follow up with them after the email if needed.      
 
 ## Share diagnostic details 
 
-If Company Portal behaves unexpectedly, you can share the diagnostic details with Microsoft. Microsoft uses the Company Portal-specific logs to learn from and improve upon future products. 
+Microsoft uses the Company Portal-specific diagnostics to learn from and improve upon future products. 
+
+First, try to reproduce the problem so that you receive the error message again. Then select **Report** to immediately upload and share the diagnostic logs. 
+
+If the error message can't be reproduced, you can access the diagnostics options from the Help menu.   
 
-1. Open the Company Portal app.
-2. Go to the menu bar and select the **Help** menu > **Send diagnostic report**.  
-3. After the logs are uploaded, you'll receive an incident ID. Copy and save the ID for your personal record. 
+1. Go to the Company Portal menu bar and select **Help**. 
+2. Select **Send diagnostic report**.  
 
 ## Contact information  
 To find your organization's contact information, sign in to the Company Portal app or [website](https://go.microsoft.com/fwlink/?linkid=2010980) and select **Support**.