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Copy file name to clipboardExpand all lines: memdocs/intune/user-help/send-logs-to-your-it-admin-by-email-android.md
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@@ -49,16 +49,18 @@ This article describes how to send app logs from the Company Portal and Microsof
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1. There are two ways to initiate email support in the app:
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* From the home screen, tap **Menu** > **Help** > **Send logs**. Then tap **SEND LOGS, THEN EMAIL**.
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* From the home screen, tap **Menu** > **Help** > **Send logs**.
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* From an error message:, tap **HELP** or **SEND INFO**, if available.
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> [!NOTE]
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> **Menu** could be a software button or a hardware button, depending on which Android device you have.
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3. Tap **Send Email & Upload Logs**.
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4. After the upload is complete, tap your email app.
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5. An email message will open with the incident ID pre-populated in the subject field. In the body of the email, describe the problem that you came across.
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3. Tap **SEND LOGS, THEN EMAIL**.
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4. The app sends your logs. Open your email app when prompted.
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5. An email message opens with the incident ID pre-populated in the subject field.
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1. Enter your support person's email address.
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2. Describe the problem that you came across.
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3. Send the email and follow-up with your organization if needed.
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## Send logs from Microsoft Intune app
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@@ -78,8 +80,7 @@ To save the Company Portal logs so you can share them with your support person,
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1. Go to your work profile and open Company Portal.
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2. Tap **Settings**.
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3. Tap **SAVE LOGS**.<br>
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You will be prompted to choose the location where you want to save the logs.
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3. Tap **SAVE LOGS**. When prompted to, choose where you want to save the logs.
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4. Share the logs from your chosen location with your support person as needed.
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