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description: Understand how Windows Autopilot deployments function when you replace the motherboard on a device.
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ms.prod: windows-client
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ms.technology: itpro-deploy
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ms.localizationpriority: medium
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ms.sitesec: library
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ms.pagetype: deploy
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audience: itpro
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author: aczechowski
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ms.author: aaroncz
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ms.reviewer: jubaptis
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manager: dougeby
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ms.date: 10/10/2021
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ms.date: 09/23/2022
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ms.collection: M365-modern-desktop
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ms.topic: how-to
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@@ -24,22 +20,17 @@ ms.topic: how-to
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- Windows 11
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- Windows 10
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This document offers guidance for Windows Autopilot device repair scenarios that Microsoft partners can use in Motherboard Replacement (MBR) situations, and other servicing scenarios.
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This document offers guidance for Windows Autopilot device repair scenarios that Microsoft partners can use in motherboard replacement (MBR) situations, and other servicing scenarios.
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Repairing Autopilot enrolled devices is complex, as it tries to balance OEM requirements with Windows Autopilot requirements. Specifically, OEM requirements include strict uniqueness across motherboards, MAC addresses, and so on. Windows Autopilot requires strict uniqueness at the hardware hash level for each device to enable successful registration. The hardware hash doesn't always accommodate all the OEM hardware component requirements. So these requirements are sometimes at odds, causing issues with some repair scenarios. The hardware hash is also known as the hardware ID.
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**Motherboard Replacement (MBR)**
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Starting in the 2209 release of Intune, if a motherboard is replaced on an Autopilot registered device and goes back to the same tenant without an OS reset, Autopilot will attempt to register the new hardware components. In Intune, a new status will be displayed as “fix pending”
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If the OEM resets the OS, the device will need to be re-registered Reregister the device
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If the new hardware components are registered, the device status will go back to the assigned profile, if it is not, the admin will see the status as Action required.
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Starting in the September 2022 release of Intune (2209), if a motherboard is replaced on an Autopilot registered device, and it goes back to the same tenant without an OS reset, Autopilot will attempt to register the new hardware components. In Intune, you'll see the profile status **Fix pending**. If the OEM resets the OS, you need to re-register the device. If the new hardware components are registered, the device status goes back to the assigned profile. If it's not, you'll see the profile status **Attention required**.
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If a motherboard replacement is needed on a Windows Autopilot device, the following process is recommended:
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1.[Deregister the device](#deregister-the-autopilot-device-from-the-autopilot-program) from Windows Autopilot if it is not going back to the original tenant. If it is, no deregistration is needed
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1.If the device isn't going back to the original tenant, [deregister it from Windows Autopilot](#deregister-the-autopilot-device-from-the-autopilot-program). If it's going back to the same tenant, you don't need to deregister it.
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2.[Replace the motherboard](#replace-the-motherboard)
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3.[Capture a new device ID (4K HH)](#capture-a-new-autopilot-device-id-4k-hh-from-the-device) if the device needs to be re-registered because of a re-image or will be used by a new tenant.
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3.If thedevice needs to be re-registered because of a re-image or will be used by a new tenant, [capture a new device ID (4K HH)](#capture-a-new-autopilot-device-id-4k-hh-from-the-device).
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4.[Reregister the device](#reregister-the-repaired-device-using-the-new-device-id) with Windows Autopilot
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5.[Reset the device](#reset-the-device)
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6.[Return the device](#return-the-repaired-device-to-the-customer)
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