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Merge branch 'release-win365-app' into release-win365-citrix
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windows-365/end-user-access-cloud-pc.md

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Users can access their Cloud PCs in two different ways:
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- [Windows 365 app](https://support.microsoft.com/topic/cbb0d4d5-69d4-4f00-b050-6dc7a02d02d0 )
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- [windows365.microsoft.com](https://Windows365.microsoft.com)
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- Microsoft Remote Desktop
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windows-365/end-user-hardware-requirements.md

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author: ErikjeMS
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ms.author: erikje
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manager: dougeby
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ms.date: 09/28/2021
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ms.date: 10/12/2022
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ms.topic: how-to
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ms.service: cloudpc
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ms.subservice:
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To access their Cloud PC, an end-user's hardware must meet certain requirements. These requirements vary depending on which Microsoft Remote Desktop client the end-user installs.
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## Windows 365 app
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For information about the requirements for running the Windows 365 app, see the [Windows 365 end user documentation](https://support.microsoft.com/topic/cbb0d4d5-69d4-4f00-b050-6dc7a02d02d0 ).
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## Microsoft Remote Desktop client for Windows
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Downloads available for:

windows-365/enterprise/TOC.yml

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href: provisioning-errors.md
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- name: Citrix HDX Plus
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href: troubleshoot-citrix-hdx-plus.md
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- name: Windows 365 app
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href: troubleshoot-windows-365-app.md
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- name: Reference
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items:
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- name: Get audit logs by using PowerShell

windows-365/enterprise/cisco-webex-support.md

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author: ErikjeMS
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ms.date: 01/20/2022
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ms.date: 10/12/2022
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## Requirements
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- **Windows Remote Desktop Client**: These instructions don't support connections through a web browser.
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These instructions don't support connections through a web browser.
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- **Windows 365 app for Windows**
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- **Windows Remote Desktop Client**
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- **Operating system**: Windows
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## Install the Cisco Webex HVD client on the Cloud PC
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windows-365/enterprise/teams-on-cloud-pc.md

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Media optimization for Microsoft Teams is only available for the Windows and macOS endpoints. Media optimizations require:
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- Windows 365 app for Windows via the Microsoft Store (ideally the latest version).
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- Remote Desktop client for Windows version 1.2.1026.0 or later (ideally the latest version).
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- Remote Desktop client for macOS version 10.7.7 or later ([preview](..\public-preview.md)). If you upgrade from versions earlier than 10.7.7, you'll also need to go to Microsoft **Remote Desktop Preferences** > **General** and turn on Teams optimizations. If you're using the client for the first time and already have version 10.7.7 or later installed, you won't need to turn that on. In that case, Teams optimizations are turned on by default.
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---
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# required metadata
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title: Troubleshoot the Windows 365 app.
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titleSuffix:
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description: Troubleshoot the Windows 365 app.
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keywords:
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author: ErikjeMS
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ms.author: erikje
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manager: dougeby
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ms.date: 10/12/2022
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ms.topic: how-to
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ms.service: cloudpc
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ms.subservice:
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ms.localizationpriority: high
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ms.technology:
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ms.assetid:
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# optional metadata
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#ROBOTS:
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#audience:
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ms.reviewer: chbrinkhoff
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ms.suite: ems
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search.appverid: MET150
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#ms.tgt_pltfrm:
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ms.custom: intune-azure; get-started
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ms.collection: M365-identity-device-management
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---
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# Troubleshoot the Windows 365 app (preview)
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This article describes issues with the Windows 365 app ([preview](../public-preview.md)) for Windows client and how to fix them.
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## Limitations
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The Windows 365 app doesn't currently support:
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- Windows 10
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- Windows 11 IoT
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- Configuring Remote Desktop Protocol properties.
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## The Windows 365 app doesn’t start the Cloud PC session
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When the Remote Desktop Client is installed, you'll see a file type association message after trying to connect to your Cloud PC. Make sure to select **Azure Virtual Desktop (HostApp)** to launch the Cloud PC session.
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![Screencap of opening .avd files](./media/troubleshoot-windows-365-app/azure-virtual-desktop.png)
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## Change Cloud PC session from full screen to window mode
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The Windows 365 app supports windowed mode to work more efficiently side-by-side with your local PC. To activate window mode, click on the window mode button in the connection bar.
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## Windows 365 app doesn't show any Cloud PCs
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You might be signed in as the wrong user. You must be signed in with an account hat is enrolled with the Azure Active Directory (Azure AD) account that has Cloud PCs provisioned. Make sure that you sign in the Windows 365 app with the right user account.
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<!-- ########################## -->
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## Next steps
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[Learn more about Windows 365 App](https://support.microsoft.com/topic/cbb0d4d5-69d4-4f00-b050-6dc7a02d02d0).

windows-365/enterprise/zoom-support.md

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> If you run into issues with Zoom for VDI on your Cloud PC, contact Zoom support.
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## Requirements
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These instructions don't support connections through a web browser.
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- **Windows Remote Desktop Client**: These instructions don't support connections through a web browser.
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- **Windows 365 app**:
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- **Windows Remote Desktop Client**:
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- **Operating system**: Windows
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## Install the Zoom VDI client on the Cloud PC

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