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memdocs/intune/enrollment/backup-restore-ios.md

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author: Lenewsad
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ms.author: lanewsad
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manager: dougeby
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ms.date: 01/14/2021
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ms.date: 07/25/2022
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ms.topic: how-to
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ms.service: microsoft-intune
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ms.subservice: enrollment
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To back up and restore an iOS/iPadOS device, you must follow the Apple instructions:
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> [!NOTE]
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> If you are using Microsoft Authenticator app, it is important to back up the credentials and accounts before factory reset. For more information, visit [Back up and recover account credentials in the Authenticator app](https://support.microsoft.com/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40#:~:text=The%20Microsoft%20Entra%20Authenticator%20app,or%20having%20to%20recreate%20accounts.).
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- To back up your device, see [How to back up your iPhone, iPad, and iPod touch](https://support.apple.com/HT203977).
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- To restore your device, see [Restore your iPhone, iPad, or iPod touch from a backup](https://support.apple.com/HT204184).
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- To transfer data to a new device, see the following Apple support article:
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- [Use iCloud to transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch](https://support.apple.com/HT210217)
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- [Use iCloud to transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch](https://support.apple.com/HT210217)
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For more information about restoring Apple devices from backup, see [Get started using Apple Business Manager or Apple School Manager with Mobile Device Management](https://support.apple.com/HT207516).
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> [!NOTE]
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> Device-to-Device migration as offered on the Quick Start screen after resetting an iOS device isn't supported with Apple Business Manager (ABM). For details refer to the following [Apple support document.](https://support.apple.com/HT210216)
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> Since this screen appears on the device before a wi-fi connection has been established and before the ABM profile has been downloaded, this quick start screen cannot be hidden via ABM.
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> Since this screen appears on the device before a wi-fi connection has been established and before the ABM profile has been downloaded, this quick start screen cannot be hidden via ABM.
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For more information about restoring Apple devices from backup, see [Get started using Apple Business Manager or Apple School Manager with Mobile Device Management](https://support.apple.com/HT207516).
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## Back up Microsoft Authenticator
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If you're using the Microsoft Authenticator app, it's also important to back up your credentials and accounts. For more information, visit [Back up and recover account credentials in the Authenticator app](https://support.microsoft.com/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40#:~:text=The%20Microsoft%20Entra%20Authenticator%20app,or%20having%20to%20recreate%20accounts.).
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## Restoring a backup to an iOS/iPadOS device
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- These devices will enroll into MEM/Intune as ‘personal’ devices, rather than ‘corporate’ devices. This condition will have an impact on the app inventory gathered from the device, the displayed phone number, etc., as described [here](../user-help/what-info-can-your-company-see-when-you-enroll-your-device-in-intune.md).
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- If you want to designate these migrated devices as corporate devices, following either of these steps:
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- Add Corporate device identifiers as described [here](./device-enrollment-program-enroll-ios.md). Provided you can obtain a list of serial numbers from your current EMM vendor and this list is imported prior to enrolling the devices in Intune, this is the simplest option and avoids scripting.
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- Use a script to modify the OwnershipType from Personal to Corporate. A sample script, which uses an exported list (.csv) of device serial numbers (taken from your current EMM vendor) as input, is located [here](https://github.com/scottbreenmsft/scripts/tree/master/Intune/Devices/SetOwnership).
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- Use a script to modify the OwnershipType from Personal to Corporate. A sample script, which uses an exported list (.csv) of device serial numbers (taken from your current EMM vendor) as input, is located [here](https://github.com/scottbreenmsft/scripts/tree/master/Intune/Devices/SetOwnership).
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> [!NOTE]
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> If you use enrollment restrictions to prevent (block) personally owned devices from enrolling, you will need to add the devices using corporate device identifiers, prior to enrollment.

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