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windows-365/enterprise/troubleshoot-citrix-hdx-plus.md

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# Troubleshoot Citrix HDX Plus for Windows 365
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When you turn on Citrix HDX Plus for a user, the Citrix Virtual Delivery Agent is automatically installed on that user's Cloud PCs. The agent enables the HDX protocol. If this installation runs into a problem, you'll receive an error messages in the All Cloud PC list. The description of the error includes advice on how to troubleshoot the error.
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When you turn on Citrix HDX Plus for a user, the Citrix Virtual Delivery Agent is automatically installed on that user's Cloud PCs. The agent enables the HDX protocol. If this installation runs into a problem, you'll receive an error message in the All Cloud PC list. The description of the error includes advice on how to troubleshoot the error.
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If the Citrix HDX Plus agent installation fails, the user can still connect to their Cloud PC by using Remote Desktop.
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- Check Citrix installation logs for any failures: %TEMPsystemdrive%\Windows\Temp\Citrix\XenDesktop Installer.
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- The Cloud PC is registered into the Citrix cloud tenant.
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- Check the Cloud PC registration status in the Citrix configuration console.
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- If the Cloud PC is unregistered, check the Application log in Windows event viewer (eventvwr.msc) for Citrix Desktop Service errors and warnings.
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- If the Cloud PC is unregistered, check the Application sign-in Windows event viewer (eventvwr.msc) for Citrix Desktop Service errors and warnings.
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After you find the root cause, remove the assigned license from the Citrix console and re-add the license. This should trigger a reinstallation of the Citrix Virtual Delivery Agent.
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