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windows-365/enterprise/connection-errors.md

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author: ErikjeMS
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ms.author: erikje
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manager: dougeby
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ms.date: 02/08/2022
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ms.date: 02/09/2022
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ms.topic: reference
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ms.service: cloudpc
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ms.subservice:
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**Possible solution**: Enable PKU2U protocol requests on your Cloud PC. To do this:
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1. [Create a filter for all Cloud PCs](create-filter).
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1. [Create a filter for all Cloud PCs](create-filter.md).
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2. Create a device configuration policy [using the settings catalog](/mem/intune/configuration/settings-catalog.md).
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3. On the **Configuration settings** page, search for and select **Network Security Allow PKU2U Authentication Requests**, then select **Allow**.
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![Screenshot with the **Network Security Allow PKU2U Authentication Requests** set to **Allow**.](./media/connection-errors/allow-pku2u.png)
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5. On the **Assignments** page, select **Add all devices** > **Edit filter** > **Include filtered devices in assignment** > select the filter you created for all Cloud PCs.
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6. Complete the creation of the device configuration policy.
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**Potential cause #2**: [Per-user multi-factor authentication](/azure/active-directory/authentication/howto-mfa-userstates) is enabled for the user account. Per-user multi-factor authentication is not supported for users connecting to Azure AD joined Cloud PCs since it blocks login.
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**Potential cause #2**: [Per-user multi-factor authentication](/azure/active-directory/authentication/howto-mfa-userstates.md) is enabled for the user account. Per-user multi-factor authentication is not supported for users connecting to Azure AD joined Cloud PCs since it blocks login.
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**Possible solution**: [Disable per-user multi-factor authentication](/azure/active-directory/devices/howto-vm-sign-in-azure-ad-windows#mfa-sign-in-method-required) for all users connecting to Cloud PCs. Then, [set an Azure AD conditional access policy](set-conditional-access-policies) and assign it to the appropriate users.
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**Possible solution**: [Disable per-user multi-factor authentication](/azure/active-directory/devices/howto-vm-sign-in-azure-ad-windows#mfa-sign-in-method-required.md) for all users connecting to Cloud PCs. Then, [set an Azure AD conditional access policy](set-conditional-access-policies.md) and assign it to the appropriate users.
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## Specific connection errors
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