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windows-365/enterprise/TOC.yml

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href: connection-errors.md
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- name: Provisioning errors
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href: provisioning-errors.md
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- name: Windows 365 app
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href: troubleshoot-windows-365-app.md
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- name: Reference
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items:
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- name: Get audit logs by using PowerShell
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---
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# required metadata
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title: Troubleshoot the Windows 365 app.
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titleSuffix:
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description: Troubleshoot the Windows 365 app.
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keywords:
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author: ErikjeMS
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ms.author: erikje
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manager: dougeby
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ms.date: 10/12/2022
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ms.topic: how-to
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ms.service: cloudpc
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ms.subservice:
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ms.localizationpriority: high
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ms.technology:
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ms.assetid:
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# optional metadata
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#ROBOTS:
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#audience:
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ms.reviewer: chbrinkhoff
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ms.suite: ems
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search.appverid: MET150
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#ms.tgt_pltfrm:
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ms.custom: intune-azure; get-started
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ms.collection: M365-identity-device-management
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---
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# Troubleshoot the Windows 365 app (preview)
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This article describes issues with the Windows 365 app ([preview](../public-preview.md)) for Windows client and how to fix them.
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## Limitations
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The Windows 365 app doesn't currently support:
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- Windows 10
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- Windows 11 IoT
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- Configuring Remote Desktop Protocol properties.
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## The Windows 365 app doesn’t start the Cloud PC session
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When the Remote Desktop Client is installed, you'll see a file type association message after trying to connect to your Cloud PC. Make sure to select Azure Virtual Desktop Host App to launch the Cloud PC session.
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## Change Cloud PC session from full screen to window mode
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The Windows 365 app supports windowed mode to work more efficiently side-by-side with your local PC. To activate window mode, click on the window mode button in the connection bar.
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## Windows 365 app doesn't show any Cloud PCs
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You might be signed in as the wrong user. You must be signed in with an account hat is enrolled with the Azure Active Directory (Azure AD) account that has Cloud PCs provisioned. Make sure that you sign in the Windows 365 app with the right user account.
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<!-- ########################## -->
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## Next steps
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[Learn more about Windows 365 App](/windows/windows-365-b8881f54-366d-4867-85c2-e19afce31193.md).

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