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Merge pull request #6359 from spatnaik/patch-1
Added detailed instructions and clarified content.
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windows-365/enterprise/teams-on-cloud-pc.md

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# Microsoft Teams on a Cloud PC
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Microsoft Teams is one of the core Microsoft 365 applications used with Windows 365. The Microsoft 365 optimized Windows 10/11 image available in the Windows 365 image gallery supports Teams chat, presence, calling, and meeting optimizations.
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Microsoft Teams is one of the core Microsoft 365 applications used with Windows 365. The [Windows 10/11 images optimized for Microsoft 365 apps](device-images.md#gallery-images) available in the Windows 365 image gallery support Teams chat, presence, calling, and meeting optimizations.
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Using Teams on a Cloud PC is different from using Teams on a physical PC environment. For more information about the limitations of Teams in virtualized environments, see [Teams for Virtualized Desktop Infrastructure](/microsoftteams/teams-for-vdi#known-issues-and-limitations).
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Using Microsoft Teams on a Cloud PC is different from using it on a physical PC. You will need to do the following to provide the best Teams experiences from Cloud PCs:
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- Read the [requirements and limitations](/microsoftteams/teams-for-vdi) for using Microsoft Teams in virtualized environments.
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- [Prepare your network](/microsoftteams/prepare-network/) for Microsoft Teams.
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- Confirm that [required components](/azure/virtual-desktop/teams-on-avd) for Microsoft Teams optimizations are installed.
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- Conform to [Cloud PCs sizing requirements](cloud-pc-size-recommendations.md) for Microsoft Teams.
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- Conform to [End-user hardware requirements](end-user-hardware-requirements.md) for Microsoft Teams.
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## Teams optimizations
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The [Windows 10/11 images](device-images.md#gallery-images) in the gallery are pre-configured with required optimization components. When you install and use Microsoft Teams in your cloud PC you get an optimized experience. These optimization components enable peer-to-peer audio and video calls from your physical endpoint to the other person's endpoint. This creates the same experience as you would have on a physical endpoint running Microsoft Teams.
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Some of the key benefits of the optimizations are:
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- High-performance peer-to-peer streaming facilitated by WebRTC and rendered directly on the endpoint.
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- Devices are redirected as the same hardware device, resulting in better hardware redirection support.
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- Windows 10/11 endpoints get all the benefits of the modern media stack, including HW video decoding.
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### Supported endpoints
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>[!NOTE]
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>Media optimization for Microsoft Teams is only available for the Windows endpoints. Media optimizations require Remote Desktop client for Windows version 1.2.1026.0 or later - ideally the latest version.
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> [!NOTE]
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> Microsoft Teams installs during the first sign in to the Cloud PC. Installation can take a couple of minutes. Make sure to restart Teams to activate the AV optimizations that redirect audio and video. You can also sign out and in again to your Cloud PC to gain the same result.
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## Teams optimizations
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The image gallery provides Windows 10/11 Enterprise images pre-configured with all the software that’s needed for an optimized Teams experience on Cloud PCs. As an IT admin or user, you need only install and configure the Microsoft Teams application and then you are ready to use it.
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## Known issues and limitations
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The main benefit of this approach is that you setup the Teams audio and video call directly peer-to-peer from your physical endpoint to the other person. This creates the same experience as you would have on a physical endpoint running Microsoft Teams.
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The following are known issues and limitations:
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- Video calling
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- Only one video stream from an incoming camera or screen share stream is supported. When there's an incoming screen share, that screen share is shown, instead of the video of the dominant speaker.
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- Sharing outgoing camera and screen simultaneously isn’t supported. You can only share your desktop or webcam, not both at the same time.
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- Incoming and outgoing video stream resolution is limited to 720p resolution.
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Some of the key benefits of the optimizations are:
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- Audio calling
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- Teams doesn't switch to use the last audio device that a user selected, if the device is disconnected, and then reconnected.
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- Shared system audio while presenting your desktop isn’t supported.
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- Sharing
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- Give control and take control: Supported during a PowerPoint sharing session. Not supported during a screen sharing or application sharing session.
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- General calling and meetings
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- Creation of Live events isn’t possible. You can attend Live events.
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The following calling and meeting features are not supported:
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- Video calling
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- Video background effects (blur, image)
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- Video 3x3 gallery view
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- Dynamic video call quality
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- Sharing
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- Sharing applications
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- Sharing local client desktop
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- General calling and meetings
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- Live reactions (Like, Heart, Applause, Laugh and Surprised)
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- QOS setting for Teams
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- Support for http proxies
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- Enhanced emergency services (e911)
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- Call Me
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- Live captions
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- Transcription
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- Remote volume control support
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- Multi-window (MW) functionality
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- High-performance peer-to-peer streaming facilitated by WebRTC.Traffic flows peer-to-peer and is rendered by the endpoint.
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- Devices are redirected as the same hardware device, resulting in better hardware redirection support.
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- Windows 10/11 clients get all the benefits of the modern media stack, including HW video decoding.
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### Teams optimization support
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In Windows 365, optimization for Microsoft Teams is only available for:
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- Windows Remote Desktop client on Windows 10/11 physical endpoints.
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- Microsoft Teams client version 1.2.1026.0 and later.
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## Known Teams issues and limitations
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The following known issues are currently active when using Microsoft Teams as part of Windows 365:
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- Teams on a Cloud PC only supports one incoming video input at a time. This means that whenever someone tries to share their screen, their screen will appear instead of the meeting leader's screen.
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- Give control and take control aren't currently supported.
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- Teams layout (like buttons) aren’t the same as on physical Teams.
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- Reactions: Like, Heart Applause, and Laugh Emoticons in meetings aren’t supported.
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- Creation of Live events isn’t possible. You can attend Live events.
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- Save Audio and Camera device selection: when using multiple webcams you might have to re-select your primary webcam after signing back in.
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- Sharing outgoing camera and screen simultaneously isn’t supported. You can only share your desktop or webcam, not both at the same time.
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- Shared system audio while presenting your desktop isn’t supported.
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The following features might experience issues when using Microsoft Teams as part of Windows 365:
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- Background blur and effects
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- Remote Volume control support
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- Video Call Quality
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- Sharing the local client desktop from the remote app
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- QOS setting for Teams
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- Multi-window (MW) functionality
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- Support for http proxies
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- Enhanced emergency services (e911)
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- MacOS & Linux Support
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- Application sharing
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- Call Me
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- 1080p quality support
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- Live Captions
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- Give control and take control
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- Transcripts
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- Addition Video modes during a video call (3x3)
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- Addition Video modes during a video call (7X7, together mode)
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## Collect Teams logs for Microsoft support
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If you encounter issues with the Teams desktop app in your Azure Virtual Desktop environment, collect client logs under %appdata%\Microsoft\Teams\logs.txt on the Cloud PC.
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If you encounter issues with the Teams desktop app in your Windows 365 environment, collect client logs on the Cloud PC under
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```
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%appdata%\Microsoft\Teams\logs.txt
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```
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If you encounter issues with calls and meetings, collect Teams Web client logs with the key combination Ctrl + Alt + Shift + 1. Logs will be written to %userprofile%\Downloads\MSTeams Diagnostics Log DATE_TIME.txt on the Cloud PC.
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If you encounter issues with calls and meetings, collect Teams Web client logs with the key combination Ctrl + Alt + Shift + 1. Logs will be written on the Cloud PC to
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```
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%userprofile%\Downloads\MSTeams Diagnostics Log DATE_TIME.txt
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```
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### Contact Microsoft Teams support
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