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Revisions for work item 12724330, to update privacy data details
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memdocs/intune/remote-actions/remote-help.md

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author: brenduns
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ms.author: brenduns
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manager: dougeby
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ms.date: 12/01/2021
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ms.date: 12/02/2021
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ms.topic: how-to
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ms.service: microsoft-intune
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ms.subservice: remote-actions
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Microsoft logs a small amount of session data to monitor the health of the remote help system. This data includes the following information:
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- Start and end time of the session
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- Errors arising from remote help itself, such as unexpected disconnections
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- Features used inside the app such as view only, annotation, and session pause
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- Start and end time of the session. This information is stored on Microsoft servers for 30 days.
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- Who helped whom and on what device. This information is stored on Microsoft servers for 30 days.
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- Errors arising from remote help itself, such as unexpected disconnections. This information is stored on the sharer's device in the event viewer.
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- Features used inside the app such as view only and elevation. This information is stored on Microsoft servers for 30 days.
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Remote help logs session details to the Windows Event Logs on the device of both the helper and sharer. Microsoft can't access a session or view any actions or keystrokes that occur in the session. Microsoft cannot access a session or view any actions or keystrokes that occur in the session.
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- First and Last name
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- Job title
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Microsoft does not store any data about either the sharer or the helper for longer than three days.
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Microsoft does not store any data about either the sharer or the helper for longer than 30 days.
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## Install and update remote help
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