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remove-passcode.md

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title Remote Device Action: Remove Passcode
description Learn how to remove a passcode with Microsoft Intune.
ms.date 10/27/2025
ms.topic how-to

Remote device action: remove passcode

With the remove passcode action in Microsoft Intune, you can remotely remove a device passcode to help users regain access to their devices without requiring a full device wipe. This remote action is especially useful when a user forgets their passcode or is locked out of their device.

Prerequisites

:::row::: :::column span="1"::: [!INCLUDE platform]

:::column-end::: :::column span="3":::

This remote action supports the following platforms:

  • iOS/iPadOS

:::column-end::: :::row-end:::

:::row::: :::column span="1":::

[!INCLUDE rbac] :::column-end::: :::column span="3":::

To run this remote action, use an account with at least one of the following roles:

  • Help Desk Operator
  • School Administrator
  • Custom role that includes:
    • The permission Remote Tasks/Reset Passcode
    • Permissions that provide visibility into and access to managed devices in Intune (for example, Organization/Read, Managed devices/Read) :::column-end::: :::row-end:::

How to remove a passcode from the Intune admin center

  1. In the Microsoft Intune admin center, select Devices > All devices.
  2. From the devices list, select a device.
  3. At the top of the device overview pane, find the row of remote action icons. Select Remove passcode.

User experience

Once the passcode is removed, if there's a passcode policy set, the device prompts the user to set a new passcode in Settings.

Important

If the Remove passcode action fails, Intune might have stored the wrong unlock token, and you need to Wipe the device to regain access.

Reference links