Merging changes synced from https://github.com/MicrosoftDocs/learn-pr (branch live)

Author: Learn Build Service GitHub App

learn-pr/advocates/improve-reliability-failure/1-introduction.yml

@@ -4,12 +4,12 @@ title: "Introduction"
 metadata:
   title: "Introduction"
   description: "Introduction"
-  ms.date: 04/19/2024
+  ms.date: 04/17/2026
   author: dnblankedelman
   ms.author: dnb
   ms.topic: unit
   ms.custom: team=cloud_advocates
-  ms.contributors: dnb-06092020
-durationInMinutes: 2
+  ms.contributors: orthomas-20260417
+durationInMinutes: 3
 content: |
   [!include[](includes/1-introduction.md)]

learn-pr/advocates/improve-reliability-failure/2-rationale.yml

@@ -4,43 +4,43 @@ title: "Why learn from incidents?"
 metadata:
   title: "Why learn from incidents?"
   description: "Why learn from incidents?"
-  ms.date: 04/19/2024
+  ms.date: 04/17/2026
   author: dnblankedelman
   ms.author: dnb
   ms.topic: unit
   ms.custom: team=cloud_advocates
-  ms.contributors: dnb-06092020
+  ms.contributors: orthomas-20260417
 durationInMinutes: 5
 content: |
   [!include[](includes/2-rationale.md)]
 quiz:
   title: Check your knowledge
   questions:
 
-  - content: 'Which of these statements are NOT true about complex systems?'
+  - content: "Which of these statements is NOT true about complex systems?"
     choices:
-    - content: 'Complex systems contain changing mixtures of failure latent within them.'
+    - content: "Complex systems contain changing mixtures of failure latent within them."
       isCorrect: false
-      explanation: 'Complex systems do contain changing mixtures of failure latent within them.'
-    - content: 'Complex systems run in degraded mode.'
+      explanation: "Complex systems do contain changing mixtures of failure latent within them."
+    - content: "Complex systems run in degraded mode."
       isCorrect: false
-      explanation: 'Complex systems do run in degraded mode by their nature.'
-    - content: 'Catastrophe is always just around the corner.'
+      explanation: "Complex systems do run in degraded mode by their nature."
+    - content: "Catastrophe is always just around the corner."
       isCorrect: false
-      explanation: 'Catastrophe is always just around the corner in a complex system.'
-    - content: 'Complex systems can run without human intervention.'
+      explanation: "Catastrophe is always just around the corner in a complex system."
+    - content: "Complex systems stay reliable without ongoing human adaptation."
       isCorrect: true
-      explanation: 'Correct, this is not true. If anything, complex systems might need more human intervention to keep running.'
+      explanation: "Correct, this isn't true. Complex systems depend on ongoing human adaptation and intervention to keep working."
 
-  - content: 'What is the role of people in complex systems?'
+  - content: "What is the role of people in complex systems?"
     choices:
-    - content: 'They work on the system.'
+    - content: "They work on the system."
       isCorrect: false
-      explanation: 'Systems are socio-technical in nature, and people are a part of them.'
-    - content: 'They work with a system.'
+      explanation: "Systems are socio-technical in nature, and people are a part of them."
+    - content: "They work with a system."
       isCorrect: false
-      explanation: 'Systems are socio-technical in nature, and people are a part of them.'
-    - content: 'They work within a system.'
+      explanation: "Systems are socio-technical in nature, and people are a part of them."
+    - content: "They work within a system."
       isCorrect: true
-      explanation: 'Correct. Systems are socio-technical in nature, and people are a part of them.'
+      explanation: "Correct. Systems are socio-technical in nature, and people are a part of them."
 

learn-pr/advocates/improve-reliability-failure/3-post-incident-review.yml

@@ -4,66 +4,66 @@ title: "What is a post-incident review?"
 metadata:
   title: "What is a post-incident review?"
   description: "What is a post-incident review?"
-  ms.date: 04/19/2024
+  ms.date: 04/17/2026
   author: dnblankedelman
   ms.author: dnb
   ms.topic: unit
   ms.custom: team=cloud_advocates
-  ms.contributors: dnb-06092020
+  ms.contributors: orthomas-20260417
 durationInMinutes: 3
 content: |
   [!include[](includes/3-post-incident-review.md)]
 quiz:
   title: Check your knowledge
   questions:
 
-  - content: 'Which of the following options is the correct name for the process that helps us learn from failure?'
+  - content: "Which of the following options is the correct name for the process that helps us learn from failure?"
     choices:
-    - content: 'Post-incident review'
+    - content: "Post-incident review"
       isCorrect: false
-      explanation: 'There is no one correct name. It is the process that matters.'
-    - content: 'Post-incident learning review'
+      explanation: "There's no one correct name. It's the process that matters."
+    - content: "Post-incident learning review"
       isCorrect: false
-      explanation: 'There is no one correct name. It is the process that matters.'
-    - content: 'Postmortem'
+      explanation: "There's no one correct name. It's the process that matters."
+    - content: "Postmortem"
       isCorrect: false
-      explanation: 'There is no one correct name. It is the process that matters.'
-    - content: 'Retrospective'
+      explanation: "There's no one correct name. It's the process that matters."
+    - content: "Retrospective"
       isCorrect: false
-      explanation: 'There is no one correct name. It is the process that matters.'
-    - content: 'People have different names for the same thing. Any of the preceding terms work, because it is the process that matters.'
+      explanation: "There's no one correct name. It's the process that matters."
+    - content: "People have different names for the same thing. Any of the preceding terms work, because it's the process that matters."
       isCorrect: true
-      explanation: 'Correct, there is no one correct name. It is the process that matters.'
+      explanation: "Correct, there's no one correct name. It's the process that matters."
 
-  - content: 'A post-incident review takes place during which phase of the incident lifecycle?'
+  - content: "A post-incident review takes place during which phase of the incident lifecycle?"
     choices:
-    - content: 'Detection'
+    - content: "Detection"
       isCorrect: false
-      explanation: 'The post-incident review takes place during the analysis phase.'
-    - content: 'Response'
+      explanation: "The post-incident review takes place during the analysis phase."
+    - content: "Response"
       isCorrect: false
-      explanation: 'The post-incident review takes place during the analysis phase.'
-    - content: 'Remediation'
+      explanation: "The post-incident review takes place during the analysis phase."
+    - content: "Remediation"
       isCorrect: false
-      explanation: 'The post-incident review takes place during the analysis phase.'
-    - content: 'Analysis'
+      explanation: "The post-incident review takes place during the analysis phase."
+    - content: "Analysis"
       isCorrect: true
-      explanation: 'Correct.'
-    - content: 'Readiness'
+      explanation: "Correct."
+    - content: "Readiness"
       isCorrect: false
-      explanation: 'The post-incident review takes place during the analysis phase.'
+      explanation: "The post-incident review takes place during the analysis phase."
 
-  - content: 'Ideally, when should you do a post-incident review?'
+  - content: "Ideally, when should you do a post-incident review?"
     choices:
-    - content: 'After every significant incident'
+    - content: "After every significant incident"
       isCorrect: true
-      explanation: 'Correct.'
-    - content: 'Once a month'
+      explanation: "Correct."
+    - content: "Once a month"
       isCorrect: false
-      explanation: 'Reviewing incidents once a month could be a good start, but once you establish this practice, it needs to happen after significant incidents.'
-    - content: 'After every incident'
+      explanation: "Reviewing incidents once a month could be a good start, but once you establish this practice, it needs to happen after significant incidents."
+    - content: "After every incident"
       isCorrect: false
-      explanation: 'Not all incidents require review (for example, minor ones).'
-    - content: 'At the beginning of the fiscal quarter'
+      explanation: "Not all incidents require review (for example, minor ones)."
+    - content: "At the beginning of the fiscal quarter"
       isCorrect: false
-      explanation: 'Incident reviews should take place in connection to significant incidents.'
+      explanation: "Incident reviews should take place in connection to significant incidents."

learn-pr/advocates/improve-reliability-failure/4-components.yml

@@ -4,51 +4,51 @@ title: "Characteristics and components of a good post-incident review"
 metadata:
   title: "Characteristics and components of a good post-incident review"
   description: "Characteristics and components of a good post-incident review"
-  ms.date: 04/19/2024
+  ms.date: 04/17/2026
   author: dnblankedelman
   ms.author: dnb
   ms.topic: unit
   ms.custom: team=cloud_advocates
-  ms.contributors: dnb-06092020
-durationInMinutes: 3
+  ms.contributors: orthomas-20260417
+durationInMinutes: 4
 content: |
   [!include[](includes/4-components.md)]
 quiz:
   title: Check your knowledge
   questions:
 
-  - content: 'What is the primary purpose of a post-incident review?'
+  - content: "What is the primary purpose of a post-incident review?"
     choices:
-    - content: 'To pinpoint who is to blame for the failure.'
+    - content: "To pinpoint who is to blame for the failure."
       isCorrect: false
-      explanation: 'Blaming and shaming does not create an environment conducive to improvement.'
-    - content: 'To create a punch list of items to be repaired.'
+      explanation: "Blaming and shaming doesn't create an environment conducive to improvement."
+    - content: "To create a punch list of items to be repaired."
       isCorrect: false
-      explanation: 'While a secondary goal might be to create a list of action items, the primary purpose is to learn and improve.'
-    - content: 'To learn and improve.'
+      explanation: "While a secondary goal might be to create a list of action items, the primary purpose is to learn and improve."
+    - content: "To learn and improve."
       isCorrect: true
-      explanation: 'Correct.'     
+      explanation: "Correct."     
 
-  - content: 'Is it possible to fire your way to reliability?'
+  - content: "Is it possible to fire your way to reliability?"
     choices:
-    - content: 'Yes'
+    - content: "Yes"
       isCorrect: false
-      explanation: 'It is not possible, and it only leads to an empty team.'
-    - content: 'No'
+      explanation: "It isn't possible, and it only leads to an empty team."
+    - content: "No"
       isCorrect: true
-      explanation: 'Correct.'
+      explanation: "Correct."
 
-  - content: 'What should a post-incident review focus on?'
+  - content: "What should a post-incident review focus on?"
     choices:
-    - content: 'Deficits in process and technology'
+    - content: "Deficits in process and technology"
       isCorrect: false
-      explanation: 'The focus needs to be on all of these items.'
-    - content: 'Better understanding of the system we work within'
+      explanation: "The focus needs to be on all of these items."
+    - content: "Better understanding of the system we work within"
       isCorrect: false
-      explanation: 'The focus needs to be on all of these items.'
-    - content: 'Hearing the different perspectives people have about the same incident.'
+      explanation: "The focus needs to be on all of these items."
+    - content: "Hearing the different perspectives people have about the same incident."
       isCorrect: false
-      explanation: 'The focus needs to be on all of these items.'
-    - content: 'All of these'
+      explanation: "The focus needs to be on all of these items."
+    - content: "All of these"
       isCorrect: true
-      explanation: 'Correct, The focus needs to be on all of these items.'
+      explanation: "Correct, The focus needs to be on all of these items."

learn-pr/advocates/improve-reliability-failure/5-process.yml

@@ -4,42 +4,42 @@ title: "The post-incident review process"
 metadata:
   title: "The post-incident review process"
   description: "The post-incident review process"
-  ms.date: 04/19/2024
+  ms.date: 04/17/2026
   author: dnblankedelman
   ms.author: dnb
   ms.topic: unit
   ms.custom: team=cloud_advocates
-  ms.contributors: dnb-06092020
+  ms.contributors: orthomas-20260417
 durationInMinutes: 7
 content: |
   [!include[](includes/5-process.md)]
 quiz:
   title: Check your knowledge
   questions:
 
-  - content: 'What is the first step to begin a post-review process?'
+  - content: "What is the first step to begin a post-review process?"
     choices:
-    - content: 'Write down everything you can remember about the incident.'
+    - content: "Write down everything you can remember about the incident."
       isCorrect: false
-      explanation: 'We need to gather the data, especially the conversation, first.'
-    - content: 'Gather the data, including the conversation and context.'
+      explanation: "We need to gather the data, especially the conversation, first."
+    - content: "Gather the data, including the conversation and context."
       isCorrect: true
-      explanation: 'Correct.'
-    - content: 'Schedule a meeting room for the discussion.'
+      explanation: "Correct."
+    - content: "Schedule a meeting room for the discussion."
       isCorrect: false
-      explanation: 'Though meeting space may be at a premium, gather the data first.'
-    - content: 'Meet with the engineering manager associated with the service that had a problem.'
+      explanation: "Though meeting space may be at a premium, gather the data first."
+    - content: "Meet with the engineering manager associated with the service that had a problem."
       isCorrect: false
-      explanation: 'You need to gather the data first, and all stakeholders can be a part of that process.'
+      explanation: "You need to gather the data first, and all stakeholders can be a part of that process."
 
-  - content: 'Which tool can help us retrieve a Teams conversation for the post-incident review?'
+  - content: "Which tool can help us retrieve a Teams conversation for the post-incident review?"
     choices:
-    - content: 'Microsoft Graph API'
+    - content: "Microsoft Graph API"
       isCorrect: true
-      explanation: 'Correct, we can query this API to retrieve Teams conversations.'
-    - content: 'Kusto Query Language'
+      explanation: "Correct, we can query this API to retrieve Teams conversations."
+    - content: "Kusto Query Language"
       isCorrect: false
-      explanation: 'KQL does not help us retrieve a Teams conversation.'
-    - content: 'Azure Monitor'
+      explanation: "KQL doesn't help us retrieve a Teams conversation."
+    - content: "Azure Monitor"
       isCorrect: false
-      explanation: 'Azure Monitor does not help us retrieve a Teams conversation.'
+      explanation: "Azure Monitor doesn't help us retrieve a Teams conversation."

learn-pr/advocates/improve-reliability-failure/6-traps.yml

@@ -4,39 +4,39 @@ title: "Common traps to avoid"
 metadata:
   title: "Common traps to avoid"
   description: "Common traps to avoid"
-  ms.date: 04/19/2024
+  ms.date: 04/17/2026
   author: dnblankedelman
   ms.author: dnb
   ms.topic: unit
   ms.custom: team=cloud_advocates
-  ms.contributors: dnb-06092020
+  ms.contributors: orthomas-20260417
 durationInMinutes: 7
 content: |
   [!include[](includes/6-traps.md)]
 quiz:
   title: Check your knowledge
   questions:
 
-  - content: 'Which of the following terms refers to telling a story about events that did not happen in order to explain what did happen?'
+  - content: "Which of the following terms refers to telling a story about events that didn't happen in order to explain what did happen?"
     choices:
-    - content: 'Mechanistic reasoning'
+    - content: "Mechanistic reasoning"
       isCorrect: false
-      explanation: 'Mechanistic reasoning refers to the concept that a particular outcome can be inferred from intervention.'
-    - content: 'Normative language'
+      explanation: "Mechanistic reasoning refers to the concept that a particular outcome can be inferred from intervention."
+    - content: "Normative language"
       isCorrect: false 
-      explanation: 'Normative language often implies that there was an "obviously correct" course of action and judges people based on hindsight.'
-    - content: 'Counterfactual reasoning'
+      explanation: "Normative language often implies that there was an \"obviously correct\" course of action and judges people based on hindsight."
+    - content: "Counterfactual reasoning"
       isCorrect: true
-      explanation: 'Correct.'
+      explanation: "Correct."
 
-  - content: 'Human error is a...'
+  - content: "Human error is a..."
     choices:
-    - content: 'Diagnosis.'
+    - content: "Diagnosis."
       isCorrect: false
-      explanation: 'Human error is a label.'
-    - content: 'Cause of problems.'
+      explanation: "Human error is a label."
+    - content: "Cause of problems."
       isCorrect: false
-      explanation: 'Human error is a label.'
-    - content: 'Label that causes you to quit investigating at precisely the moment when you’re about to discover something interesting about your system.'
+      explanation: "Human error is a label."
+    - content: "Label that causes you to quit investigating at precisely the moment when you're about to discover something interesting about your system."
       isCorrect: true
-      explanation: 'Correct.'
+      explanation: "Correct."