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| 1 | +### YamlMime:ModuleUnit |
| 2 | +uid: learn.dpu.tenant-setup-surface.knowledge-check |
| 3 | +title: Knowledge check |
| 4 | +metadata: |
| 5 | + title: Knowledge Check |
| 6 | + description: This content is part of the "Microsoft tenant setup for Surface Support Portal access" module. |
| 7 | + ms.date: 04/24/2026 |
| 8 | + author: ozahran7 |
| 9 | + ms.author: v-zahranomar |
| 10 | + ms.topic: unit |
| 11 | +durationInMinutes: 5 |
| 12 | +quiz: |
| 13 | + title: Check your knowledge |
| 14 | + questions: |
| 15 | + - content: "Before creating a new Microsoft tenant for Surface device support, what is the first action you must take?" |
| 16 | + choices: |
| 17 | + - content: "Request access to the Surface Support Portal" |
| 18 | + isCorrect: false |
| 19 | + explanation: "Incorrect. Portal access can only be requested after a tenant is created." |
| 20 | + - content: "Use the Tenant Lookup Tool to confirm whether a tenant already exists" |
| 21 | + isCorrect: true |
| 22 | + explanation: "Correct. The module states that you must confirm no tenant exist before creating a new one." |
| 23 | + - content: "Create Global Admin credentials" |
| 24 | + isCorrect: false |
| 25 | + explanation: "Incorrect. Credentials are created during the tenant creation process, not before checking tenant status." |
| 26 | + - content: "Sign in to the Microsoft 365 Admin Center" |
| 27 | + isCorrect: false |
| 28 | + explanation: "Incorrect. This step occurs later, after a tenant already exists." |
| 29 | + - content: "What should you do if the Tenant Lookup Tool indicates that a tenant already exists for your organization?" |
| 30 | + choices: |
| 31 | + - content: "Proceed with tenant creation using the onboarding page" |
| 32 | + isCorrect: false |
| 33 | + explanation: "Incorrect. The document explicitly instructs not to proceed if a tenant exists." |
| 34 | + - content: "Stop and don't proceed with tenant creation" |
| 35 | + isCorrect: true |
| 36 | + explanation: "Correct. An Important note states that if a tenant exists, you shouldn't continue." |
| 37 | + - content: "Create a new tenant using a different domain" |
| 38 | + isCorrect: false |
| 39 | + explanation: "Incorrect. This action isn't described or recommended in the module." |
| 40 | + - content: "Request access to the Surface Support Portal" |
| 41 | + isCorrect: false |
| 42 | + explanation: "Incorrect. Portal access requires an existing tenant and occurs later in the sequence." |
| 43 | + - content: "During tenant creation, what is the correct next step if your domain isn't recognized after entering your work email?" |
| 44 | + choices: |
| 45 | + - content: "Verify your identity by phone call or text" |
| 46 | + isCorrect: false |
| 47 | + explanation: "Incorrect. Identity verification happens after entering organizational details." |
| 48 | + - content: "Select Set up account to create a new tenant" |
| 49 | + isCorrect: true |
| 50 | + explanation: "Correct. The onboarding flow instructs you to select Set-up account if the domain isn't recognized." |
| 51 | + - content: "Sign in to the Microsoft 365 Admin Center" |
| 52 | + isCorrect: false |
| 53 | + explanation: "Incorrect. Admin Center access happens after the tenant is created." |
| 54 | + - content: "Enter credit card information" |
| 55 | + isCorrect: false |
| 56 | + explanation: "Incorrect. Credit card entry occurs later in the tenant setup process." |
| 57 | + - content: "Why is identity verification required when creating a Microsoft tenant?" |
| 58 | + choices: |
| 59 | + - content: "To enable billing for Surface Support services" |
| 60 | + isCorrect: false |
| 61 | + explanation: "Incorrect. The document states no charges are applied during this step." |
| 62 | + - content: "To confirm you're authorized to set up the tenant" |
| 63 | + isCorrect: true |
| 64 | + explanation: "Correct. Identity verification is required to confirm authorization to create the tenant." |
| 65 | + - content: "To activate Surface Management Portal features" |
| 66 | + isCorrect: false |
| 67 | + explanation: "Incorrect. Portal features aren't activated during identity verification." |
| 68 | + - content: "To approve Surface Support Portal access" |
| 69 | + isCorrect: false |
| 70 | + explanation: "Incorrect. Portal access approval occurs after submitting an access request." |
| 71 | + - content: "After a Microsoft tenant is created, what is the correct next step to begin using Surface support services?" |
| 72 | + choices: |
| 73 | + - content: "Create a support request in Surface Management Portal" |
| 74 | + isCorrect: false |
| 75 | + explanation: "Incorrect. Support requests require approved portal access." |
| 76 | + - content: "Request access to the Surface Support Portal" |
| 77 | + isCorrect: true |
| 78 | + explanation: "Correct. The module states this is the next step after tenant creation." |
| 79 | + - content: "Open Services Hub to escalate a ticket" |
| 80 | + isCorrect: false |
| 81 | + explanation: "Incorrect. Services Hub is used only if a portal access request is denied." |
| 82 | + - content: "Assign more Global Admins" |
| 83 | + isCorrect: false |
| 84 | + explanation: "Incorrect. This can be done later and isn't required to begin Surface support access." |
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