Apply suggestion from @v-ccolin

Author: v-ccolin

learn-pr/advocates/improve-reliability-incidents/includes/2-importance.md

@@ -11,7 +11,7 @@ when systems are down or are malfunctioning in a way that impacts customers.
 
 ## What is incident response?
 
-Preventing all problems is a laudable, but impossible goal. Things _go wrong, so we need a plan to limit the impact on our end users and return operations to normal as quickly as possible.
+Preventing all problems is a laudable, but impossible goal. Things go wrong, so we need a plan to limit the impact on our end users and return operations to normal as quickly as possible.
 
 The key is to _respond with urgency_ rather than react. A reaction tends to be more impulsive and based in the present moment, without consideration of long-term effects. A response is well thought out, organized, and information based.