Fixing files and images

Author: ozahran7

…ice-support/2-create-a-service-order.yml …rvice-support/2-create-service-order.ymllearn-pr/device-partner-university/surface-portal-service-support/2-create-a-service-order.yml renamed to learn-pr/device-partner-university/surface-portal-service-support/2-create-service-order.yml learn-pr/device-partner-university/surface-portal-service-support/2-create-a-service-order.yml renamed to learn-pr/device-partner-university/surface-portal-service-support/2-create-service-order.yml

@@ -1,13 +1,13 @@
 ### YamlMime:ModuleUnit
 uid: learn.dpu.surface-portal-service-support.create-a-service-order
-title: Create a service order
+title: Create a Service Order
 metadata:
-  title: Create A Service Order
+  title: Create a Service Order
   description: This content is part of the "Creating service orders and support requests in Surface portals" module.
   ms.date: 04/22/2026
   author: ozahran7
   ms.author: v-zahranomar
   ms.topic: unit
 durationInMinutes: 2
 content: |
-  [!include[](includes/2-create-a-service-order.md)]
+  [!include[](includes/2-create-service-order.md)]

…e-support/3-create-a-support-request.yml …ice-support/3-create-support-request.ymllearn-pr/device-partner-university/surface-portal-service-support/3-create-a-support-request.yml renamed to learn-pr/device-partner-university/surface-portal-service-support/3-create-support-request.yml learn-pr/device-partner-university/surface-portal-service-support/3-create-a-support-request.yml renamed to learn-pr/device-partner-university/surface-portal-service-support/3-create-support-request.yml

@@ -1,13 +1,13 @@
 ### YamlMime:ModuleUnit
 uid: learn.dpu.surface-portal-service-support.create-a-support-request
-title: Create a support request
+title: Create a Support Request
 metadata:
-  title: Create A Support Request
+  title: Create a Support Request
   description: This content is part of the "Creating service orders and support requests in Surface portals" module.
   ms.date: 04/22/2026
   author: ozahran7
   ms.author: v-zahranomar
   ms.topic: unit
 durationInMinutes: 2
 content: |
-  [!include[](includes/3-create-a-support-request.md)]
+  [!include[](includes/3-create-support-request.md)]

…ort/includes/2-create-a-service-order.md …pport/includes/2-create-service-order.mdlearn-pr/device-partner-university/surface-portal-service-support/includes/2-create-a-service-order.md renamed to learn-pr/device-partner-university/surface-portal-service-support/includes/2-create-service-order.md learn-pr/device-partner-university/surface-portal-service-support/includes/2-create-a-service-order.md renamed to learn-pr/device-partner-university/surface-portal-service-support/includes/2-create-service-order.md

@@ -1,5 +1,3 @@
-:::image type="content" border="true" source="../media/surface-support-request-tracking.png" alt-text="Screenshot of tracking a support request in Surface Management Portal.":::
-
 After a service order or support request is created, it's managed and tracked in the portal where it was initiated. The available tracking experience depends on the request type.
 
 - **Service orders** can be viewed and tracked in both the Surface Management Portal and the Surface Support Portal, regardless of where they were created.

…t/includes/3-create-a-support-request.md …ort/includes/3-create-support-request.mdlearn-pr/device-partner-university/surface-portal-service-support/includes/3-create-a-support-request.md renamed to learn-pr/device-partner-university/surface-portal-service-support/includes/3-create-support-request.md learn-pr/device-partner-university/surface-portal-service-support/includes/3-create-a-support-request.md renamed to learn-pr/device-partner-university/surface-portal-service-support/includes/3-create-support-request.md

@@ -35,8 +35,8 @@ products:
   - surface
 units:
   - learn.dpu.surface-portal-service-support.introduction
-  - learn.dpu.surface-portal-service-support.create-a-service-order
-  - learn.dpu.surface-portal-service-support.create-a-support-request
+  - learn.dpu.surface-portal-service-support.create-service-order
+  - learn.dpu.surface-portal-service-support.create-support-request
   - learn.dpu.surface-portal-service-support.track-service-orders-and-support-requests
   - learn.dpu.surface-portal-service-support.knowledge-check
   - learn.dpu.surface-portal-service-support.summary