Fix blocking review feedback for Module 10

Author: msdavidram

learn-pr/wwl/design-alm-process-ai-powered-business-solutions/includes/3-design-alm-process-copilot-studio-agents-connectors-actions.md

@@ -176,17 +176,12 @@ Monitoring dashboards for agent behavior
 
 ### Professional Visual - Governance Checklist
 
-[✓] DLP Policies Applied  
-
-[✓] Security Review Completed  
-
-[✓] Knowledge Sources Verified  
-
-[✓] Data Residency Confirmed  
-
-[✓] Risk & Safety Assessment Passed  
-
-[✓] Monitoring Enabled  
+- [✓] DLP Policies Applied
+- [✓] Security Review Completed
+- [✓] Knowledge Sources Verified
+- [✓] Data Residency Confirmed
+- [✓] Risk & Safety Assessment Passed
+- [✓] Monitoring Enabled
 
 ## 8. Monitoring and Continuous Improvement
 

learn-pr/wwl/design-alm-process-ai-powered-business-solutions/includes/5-design-alm-process-custom-ai-models.md

@@ -70,7 +70,7 @@ Validate accuracy, relevance, reliability, and failure handling.
 
 Evaluate cost (token usage, compute cost), latency, throughput.
 
-Check for safety: toxicity, hallucinations, policy violations.
+Check for safety: toxicity, incorrect information, policy violations.
 
 Produce a **Model Card** containing metrics, constraints, and recommended usage boundaries.
 

learn-pr/wwl/design-alm-process-ai-powered-business-solutions/includes/7-design-alm-process-ai-dynamics-365-apps-customer-experience-service.md

@@ -94,7 +94,7 @@ AI capabilities embedded in Dynamics 365 Customer Service and Customer Engagemen
 
 * Test with real case data (anonymized).
 
-* Run safety tests for hallucination, bias, and unauthorized data exposure.
+* Run safety tests for incorrect information, bias, and unauthorized data exposure.
 
 ### Step 6—Deploy to Production