|
| 1 | +### YamlMime:ModuleUnit |
| 2 | +uid: learn.dpu.getting-started-surface-support-portal.knowledge-check |
| 3 | +title: Knowledge check |
| 4 | +metadata: |
| 5 | + title: Knowledge Check |
| 6 | + description: This content is part of the "Getting started with Surface Support Portal" module. |
| 7 | + ms.date: 04/13/2026 |
| 8 | + author: ozahran7 |
| 9 | + ms.author: v-zahranomar |
| 10 | + ms.topic: unit |
| 11 | +durationInMinutes: 5 |
| 12 | +quiz: |
| 13 | + title: Check your knowledge |
| 14 | + questions: |
| 15 | + - content: "Where is the Surface Support Portal accessed?" |
| 16 | + choices: |
| 17 | + - content: "Microsoft Intune admin center" |
| 18 | + isCorrect: false |
| 19 | + explanation: "Incorrect. The module states that Surface Support Portal access isn't managed through Intune." |
| 20 | + - content: "Azure Active Directory portal" |
| 21 | + isCorrect: false |
| 22 | + explanation: "Incorrect. Azure Active Directory is part of the tenant but isn't where Surface Support Portal is accessed." |
| 23 | + - content: "Microsoft 365 admin center" |
| 24 | + isCorrect: true |
| 25 | + explanation: "Correct. The module explains that Surface Support Portal is accessed through the Support section of the Microsoft 365 admin center." |
| 26 | + - content: "Partner Center" |
| 27 | + isCorrect: false |
| 28 | + explanation: "Incorrect. Partner Center isn't used to access Surface Support Portal, even though partners may benefit from completing the module." |
| 29 | + - content: "Is Intune enrollment required to use Surface Support Portal?" |
| 30 | + choices: |
| 31 | + - content: "Yes, for all devices" |
| 32 | + isCorrect: false |
| 33 | + explanation: "Incorrect. The module clearly states that Intune enrollment isn't required." |
| 34 | + - content: "Yes, but only for repairs" |
| 35 | + isCorrect: false |
| 36 | + explanation: "Incorrect. Repair requests can be initiated even if a device isn't enrolled in Intune." |
| 37 | + - content: "No" |
| 38 | + isCorrect: true |
| 39 | + explanation: "Correct. The module confirms that Surface Support Portal can be used even when devices aren't enrolled in Intune." |
| 40 | + - content: "Only for support requests" |
| 41 | + isCorrect: false |
| 42 | + explanation: "Incorrect. Neither service nor support workflows require Intune enrollment." |
| 43 | + - content: "What prevents a user from creating a service order in Surface Support Portal?" |
| 44 | + choices: |
| 45 | + - content: "Device not enrolled in Intune" |
| 46 | + isCorrect: false |
| 47 | + explanation: "Incorrect. The module explains that Intune enrollment isn't required for service orders." |
| 48 | + - content: "Missing required administrative role" |
| 49 | + isCorrect: true |
| 50 | + explanation: "Correct. Users must be assigned the appropriate administrative role to create service orders." |
| 51 | + - content: "No Microsoft 365 subscription" |
| 52 | + isCorrect: false |
| 53 | + explanation: "Incorrect. The module states that a subscription isn't required to access Surface Support Portal." |
| 54 | + - content: "Surface Support Portal requires a paid license" |
| 55 | + isCorrect: false |
| 56 | + explanation: "Incorrect. The module doesn't state that a paid license is required." |
| 57 | + - content: "Which task is appropriate for Surface Support Portal?" |
| 58 | + choices: |
| 59 | + - content: "Viewing device compliance status" |
| 60 | + isCorrect: false |
| 61 | + explanation: "Incorrect. Device compliance is managed through Intune, not Surface Support Portal." |
| 62 | + - content: "Deploying configuration profiles" |
| 63 | + isCorrect: false |
| 64 | + explanation: "Incorrect. Configuration profiles aren't managed in Surface Support Portal." |
| 65 | + - content: "Tracking a repair request" |
| 66 | + isCorrect: true |
| 67 | + explanation: "Correct. The module describes tracking service and repair requests as a key Surface Support Portal task." |
| 68 | + - content: "Enrolling devices in Intune" |
| 69 | + isCorrect: false |
| 70 | + explanation: "Incorrect. Device enrollment is handled outside of Surface Support Portal." |
| 71 | + - content: "After assigning roles for Surface Support Portal, what should you do before verifying access?" |
| 72 | + choices: |
| 73 | + - content: "Restart the Microsoft 365 admin center" |
| 74 | + isCorrect: false |
| 75 | + explanation: "Incorrect. Restarting the admin center doesn't affect role availability." |
| 76 | + - content: "Enroll devices in Intune" |
| 77 | + isCorrect: false |
| 78 | + explanation: "Incorrect. Intune enrollment isn't required according to the module." |
| 79 | + - content: "Allow time for role propagation" |
| 80 | + isCorrect: true |
| 81 | + explanation: "Correct. The module emphasizes allowing time for roles to propagate before validating access." |
| 82 | + - content: "Submit an actual service order" |
| 83 | + isCorrect: false |
| 84 | + explanation: "Incorrect. The module states that submitting an actual request isn't required to confirm access." |
0 commit comments