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articles/backup/backup-azure-vms-troubleshoot.md

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@@ -3,7 +3,7 @@ title: Troubleshoot backup errors with Azure VMs
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description: In this article, learn how to troubleshoot errors encountered with backup and restore of Azure virtual machines.
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ms.reviewer: srinathv
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ms.topic: troubleshooting
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ms.date: 11/12/2025
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ms.date: 12/12/2025
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ms.service: azure-backup
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author: AbhishekMallick-MS
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ms.author: v-mallicka
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>[!Note]
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>**Copy-Only** backups ensure that snapshots aren't delayed, and any log chains managed by other backup products are also not broken.
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>Setting UseVSSCopyBackup = True enables VSS Copy-Only backups. This ensures that snapshots aren't delayed and that any log chains managed by other backup products (such as SQL Server log backups) are not broken.
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If the key is set to False or not present, Azure Backup defaults to VSS Full backups, which may truncate application logs to achieve application-consistent backups.
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* **VM status is reported incorrectly because the VM is shut down in RDP**. If you used the remote desktop to shut down the virtual machine, verify that the VM status in the portal is correct. If the status isn't correct, use the **Shutdown** option in the portal VM dashboard to shut down the VM.
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* **If more than four VMs share the same cloud service, spread the VMs across multiple backup policies**. Stagger the backup times, so no more than four VM backups start at the same time. Try to separate the start times in the policies by at least an hour.

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