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Copy file name to clipboardExpand all lines: articles/backup/backup-azure-sap-hana-database-troubleshoot.md
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title: Troubleshoot SAP HANA databases back up errors
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description: Describes how to troubleshoot common errors that might occur when you use Azure Backup to back up SAP HANA databases.
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ms.topic: troubleshooting
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ms.date: 10/01/2024
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ms.date: 10/14/2025
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ms.service: azure-backup
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author: AbhishekMallick-MS
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ms.author: v-mallicka
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See the [prerequisites](tutorial-backup-sap-hana-db.md#prerequisites) and [What the preregistration script does](tutorial-backup-sap-hana-db.md#what-the-pre-registration-script-does) sections before configuring backups.
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## Common user errors
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## Common user errors for backup and restore of SAP HANA databases
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### UserErrorHANAInternalRoleNotPresent
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|**Possible cause**| The backup and restore job fails due to automatic Extension upgrade when the backup/restore operation is in progress. |
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|**Recommended action**| Wait for the extension upgrade to complete. HANA then re-triggers the failed log backups, if any. <br><br> However, the failed Full/ Differential/ Incremental backups won't be re-triggered by Azure Backup and you need to manually retrigger this operation. |
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## Restore checks
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## Restore checks for SAP HANA databases
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When you restore an SAP HANA database, ensure that you follow these guidelines:
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### Single Container Database (SDC) restore
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In the preceding scenarios, we recommend that you trigger a re-register operation on the VM.
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## Back up SAP HANA database logs
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## Common issue for backup of SAP HANA database logs
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### Log backup isn't triggered despite the full backup's success.
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-`log_mode`: normal
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-`log_backup_timeout_s`: Same as Azure portal's log backup policy (frequency is in seconds).
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## Next step
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## Next steps
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- Review the [frequently asked questions](./sap-hana-faq-backup-azure-vm.yml) about the backup of SAP HANA databases on Azure VMs.
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