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Merge pull request #306890 from drjones79/docs-editor/billing-troubleshoot-azure-pay-1760461000
Update billing-troubleshoot-azure-payment-issues.md
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articles/cost-management-billing/troubleshoot-billing/billing-troubleshoot-azure-payment-issues.md

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ms.service: cost-management-billing
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ms.subservice: billing
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ms.topic: troubleshooting
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ms.date: 05/01/2025
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ms.date: 10/13/2025
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ms.author: drjones
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---
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## Unable to change payment method because of an XML error response page
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You receive the message if you're using [the Azure portal](https://portal.azure.com/) to add a new credit card.
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You might have received this error message if you were using [the Azure portal](https://portal.azure.com/) to add a new credit card.
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To add card details, sign-in to the Azure Account portal by using the account administrator's email address.
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Please be sure to sign-in to the Azure portal by using the account administrator's email address.
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## Why does my invoice appear as unpaid when I've paid it?
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