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Copy file name to clipboardExpand all lines: articles/partner-solutions/informatica/faq.yml
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### YamlMime:FAQ
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metadata:
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title: Informatica Intelligent Data Management Cloud frequently asked questions
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description: Answers to common questions about using Informatica Intelligent Data Management Cloud - Azure Native ISV Service
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description: Answers to common questions about using Informatica Intelligent Data Management Cloud - Azure Native ISV Service.
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ms.topic: faq
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ai-usage: ai-generated
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ms.date: 12/17/2025
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- Link to an existing organization and continue with existing Informatica billing
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- question: What regions are available for Informatica IDMC?
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answer: |
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You can select the Azure region closest to where you want to deploy your Informatica Azure resource, and you also select the Informatica region where you want to create your Informatica organization during the setup process.
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You can select the Azure region closest to where you want to deploy your Informatica Azure resource. You also select the Informatica region where you want to create your Informatica organization during the setup process.
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- question: How do I access my Informatica organization after creation?
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answer: |
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After the deployment finishes, select "Go to Resource" to navigate to your Informatica resource. From the Overview pane, you can access your organization through the SSO URL or the IDMC Account Login link. The first time you access the SSO URL, you might need to grant permissions and provide user consent.
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After the deployment finishes, select **Go to Resource** to navigate to your Informatica resource. From the Overview pane, you can access your organization through the SSO URL or the IDMC Account Login link. The first time you access the SSO URL, you might need to grant permissions and provide user consent.
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- name: Serverless runtime environments
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questions:
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- question: What is an advanced serverless deployment in Informatica?
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answer: |
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An advanced serverless deployment allows you to create a serverless runtime environment in your Informatica IDMC organization. This environment runs tasks outside of or in advanced mode, with configurable compute units and task timeouts. You can select task types including Data Integration or Advanced Data Integration.
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- question: What are the prerequisites for creating a serverless runtime environment?
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answer: |
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You need an existing Informatica organization, and you must sign in to the Informatica portal from the Overview tab at least once before creating a serverless runtime environment. Additionally, the subnet used in the serverless runtime environment must be delegated to "Informatica.DataManagement/organizations".
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You need an existing Informatica organization, and you must sign in to the Informatica portal from the Overview tab at least once before creating a serverless runtime environment. Additionally, the subnet used in the serverless runtime environment must be delegated to *Informatica.DataManagement/organizations*.
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- question: What configuration options are available for serverless runtime environments?
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answer: |
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You can configure:
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- Tags
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- question: How do I manage my serverless runtime environments?
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answer: |
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Within your Informatica organization, select "Serverless Runtime Environment" from the service menu. Available actions include:
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Within your Informatica organization, select **Serverless Runtime Environment** from the service menu. Available actions include:
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- View properties
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- Edit properties
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- Delete environment
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- Start environment
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- Clone environment
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For more details, see [Manage your Informatica serverless runtime environments](manage-serverless.md).
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For more information, see [Manage your Informatica serverless runtime environments](manage-serverless.md).
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- name: Billing and plans
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questions:
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- question: How does billing work for Informatica IDMC?
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answer: |
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Informatica IDMC provides unified billing through Azure Marketplace. You can select a billing term and plan when creating your resource. All billing for the Informatica resource goes through your Azure subscription.
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- question: Can I change my billing plan?
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During the creation process, you can select "Change plan" to choose the plan you want to subscribe to. The available billing terms are presented during the setup process.
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During the creation process, you can select **Change plan** to choose the plan you want to subscribe to. The available billing terms are presented during the setup process.
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- name: Management and operations
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questions:
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- question: How does single sign-on work with Informatica?
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- question: How do I delete an Informatica deployment?
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To delete an Informatica resource:
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1. Select the Informatica deployment from the service menu
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2. On the Overview pane, select "Delete"
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3. Confirm by entering the name of the resource
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4. Select the reason for deletion
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5. Select "Delete"
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1. Select the Informatica deployment from the service menu.
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2. On the Overview pane, select **Delete**.
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3. Confirm by entering the name of the resource.
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4. Select the reason for deletion.
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5. Select **Delete**.
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Once deleted, all billing stops for that resource through Azure Marketplace.
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- question: Can I add custom tags to my Informatica resources?
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questions:
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- question: How do I get support for Informatica IDMC?
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answer: |
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You can contact [Informatica support](https://support.informatica.com/) directly or request support through the Azure portal. In your resource, select "Support + Troubleshooting" > "New support request" from the service menu, which provides a link to the Informatica support website.
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You can contact [Informatica support](https://support.informatica.com/) directly or request support through the Azure portal. In your resource, select **Support + Troubleshooting** > **New support request** from the service menu, which provides a link to the Informatica support website.
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- question: What should I do if my serverless runtime environment fails?
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answer: |
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If a serverless runtime environment fails, you can edit all the properties of the environment and then use the "Start environment" action to restart it after updating the properties. If the environment is up and running, you can edit only certain properties.
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