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articles/app-service/routine-maintenance.md

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@@ -25,7 +25,7 @@ Routine maintenance includes behind-the-scenes updates to Azure App Service. The
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> [!IMPORTANT]
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> A breaking change or deprecation of functionality isn't part of routine maintenance. For more information, see [Modern Lifecycle Policy](/lifecycle/policies/modern).
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Microsoft's service quality and uptime guarantees continue to apply during maintenance periods. We notifiy customers to provide visibility into platform changes.
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Microsoft's service quality and uptime guarantees continue to apply during maintenance periods. We notify customers to provide visibility into platform changes.
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## What to expect
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- Affected regions and subscriptions.
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- The expected maintenance window.
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The following screenshots show additional information available through the **Impacted Resources** tab:
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The following screenshots show information available through the **Impacted Resources** tab:
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:::image type="content" source="media/routine-maintenance/routine-maintenance-first-page.png" alt-text="Screenshot of the Impacted Resources section in the Azure portal." lightbox="media/routine-maintenance/routine-maintenance-first-page.png":::
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- The **More info** option.
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> [!NOTE]
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> Manual initiation of maintenance isn't supported for App Service Plans. However, App Service Environments (ASE) do support manual maintenance preferences.
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> Manual initiation of maintenance isn't supported for App Service Plans. App Service Environments (ASE) do support manual maintenance preferences.
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:::image type="content" source="./media/routine-maintenance/routine-maintenance-more.png" alt-text="Screenshot of more info for a maintenance event in the Azure portal." lightbox="media/routine-maintenance/routine-maintenance-more.png":::
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This example shows:
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- The state of the maintenance, which can be pending, started, or completed.
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- After maintenance starts, timestamps can be viewed under **More info**.
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- After maintenance starts, you can view timestamps under **More info**.
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## Frequently asked questions
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### Why is the maintenance taking so long?
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Routine maintenance delivers the latest updates to the platform and service. It's difficult to predict how maintenance affects individual apps, so notifications provide general time ranges. These ranges reflect the overall operation across all resources, not specific app-level experiences. Apps that undergo maintenance restart on freshly updated machines and continue working. There's no downtime when requests and traffic aren't served.
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Routine maintenance delivers the latest updates to the platform and service. It's difficult to predict how maintenance affects individual apps. No notifications provide general time ranges. These ranges reflect the overall operation across all resources, not specific app-level experiences. Apps that undergo maintenance restart on updated machines and continue to run. There's no downtime when requests and traffic aren't served.
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### Why am I getting so many notifications?
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Platform maintenance shouldn't affect application uptime or availability. Applications continue to stay online while platform maintenance occurs.
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Platform maintenance might cause applications to be cold started on new virtual machines, which can lead to delays. An application is still considered to be online while it's cold starting. To minimize or avoid cold starts, consider using [local cache for Windows apps](overview-local-cache.md) and [health check](monitor-instances-health-check.md).
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Platform maintenance might cause applications to be started cold on new virtual machines, which can lead to delays. An application is still considered to be online while it's cold-starting. To minimize or avoid cold starts, consider using [local cache for Windows apps](overview-local-cache.md) and [health check](monitor-instances-health-check.md).
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We don't expect sites to incur any service-level agreement (SLA) violations during the maintenance windows.
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### Are business hours reflected?
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Yes, business hours are reflected for the time zone of the region. Maintenance operations are optimized to start outside the standard business hours of 9 AM to 5 PM. Statistically, that's the best time for any interruptions and restarts of workloads because there's less stress on the system (in customer applications and transitively on the platform itself). App Service maintenance is designed to minimize disruption during business hours. If any upgrades are still in progress by 9 AM in a given region, they attempt to pause before reaching critical phases. Some underlying instance movements might continue, but they're orchestrated to overlap safely and maintain site availability.
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Yes, business hours are reflected for the time zone of the region. Maintenance operations are optimized to start outside the standard business hours of 9 AM to 5 PM. Statistically, that's the best time for any interruptions and restarts of workloads. There's less stress on the system in customer applications and on the platform itself. App Service maintenance is designed to minimize disruption during business hours. If any upgrades are still in progress by 9 AM in a given region, they attempt to pause before reaching critical phases. Some underlying instance movements might continue, but they're orchestrated to overlap safely and maintain site availability.
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### What are my options to control routine maintenance?
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If you run your workloads in an isolated product via App Service Environment v3, you can schedule the upgrades if necessary. For more information about this capability, see the blog post [Control and automate planned maintenance for App Service Environment v3](https://azure.github.io/AppService/2022/09/15/Configure-automation-for-upgrade-preferences-in-App-Service-Environment.html).
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If you run your workloads in an isolated product by using App Service Environment v3, you can schedule the upgrades if necessary. For more information about this capability, see the blog post [Control and automate planned maintenance for App Service Environment v3](https://azure.github.io/AppService/2022/09/15/Configure-automation-for-upgrade-preferences-in-App-Service-Environment.html).
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### Can I prepare my apps better for restarts?
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