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If you want to use the Azure repositories, make sure that the traffic to these repositories isn't going through your on-premises intranet. If you created user-defined routes to enable forced tunneling, make sure that you add a route that routes traffic to the repositories directly to the Internet, and not through your site-to-site VPN connection.
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The VM Extension for SAP also needs to be able to access the internet. Make sure to install the new VM Extension for SAP and follow the steps in [Configure the Azure VM extension for SAP solutions](vm-extension-for-sap-new.md#configure) in the VM Extension for SAP installation guide to configure the proxy.
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The VM Extension for SAP also needs to be able to access the internet. Make sure to install the new VM Extension for SAP and follow the steps in [Configure the Azure VM extension for SAP solutions](vm-extension-for-sap-new.md#configure-the-azure-vm-extension-for-sap-solutions) in the VM Extension for SAP installation guide to configure the proxy.
[std-extension]:vm-extension-for-sap-standard.md (Standard Version of Azure VM extension for SAP solutions)
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[configure]:vm-extension-for-sap-new.md#configure (Configure the New Azure VM extension for SAP solutions with PowerShell)
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[configure]:vm-extension-for-sap-new.md#configure-the-azure-vm-extension-for-sap-solutions (Configure the New Azure VM extension for SAP solutions with PowerShell)
[configure]:vm-extension-for-sap-new.md#configure(Configure the Azure VM extension for SAP solutions)
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[configure]:vm-extension-for-sap-new.md#configure-the-azure-vm-extension-for-sap-solutions(Configure the Azure VM extension for SAP solutions)
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## <aname="dee9099b-7b8a-4cdd-86a2-3f6ee964266f"></a>Troubleshooting for Windows
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### Azure performance counters don't show up at all
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The AzureEnhancedMonitoring process collects performance metrics in Azure. If the process isn't running in your virtual machine (VM), no performance metrics can be collected.
The extension isn't installed. Determine whether it is a proxy issue. You might need to restart the machine or install the VM extension again.
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### Some Azure performance counters are missing
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The AzureEnhancedMonitoring Windows process collects performance metrics in Azure. The process gets data from several sources. Some configuration data is collected locally, and some performance metrics are read from Azure Monitor.
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The directory /var/lib/waagent/ doesn't have a subdirectory for the Azure Extension for SAP.
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##### Solution
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The extension isn't installed. Determine whether it is a proxy issue. You might need to restart the machine and/or install the VM extension again.
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### Some Azure performance counters are missing
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Performance metrics in Azure are collected by a daemon, which gets data from several sources. Some configuration data is collected locally, and some performance metrics are read from Azure Monitor.
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## Azure extension error codes
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All error IDs have a unique tag in the form of a-#, where # is a number. It allows a fast search for a specific error and possible solutions.
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