Add support-help article for Azure Firewall

Author: duongau

articles/firewall/support-help.md

@@ -0,0 +1,67 @@
+---
+title: Azure Firewall support and help options
+description: How to obtain help and support for questions or problems when you create solutions using Azure Firewall.
+author: duongau
+ms.author: duau
+ms.service: azure-firewall
+ms.topic: troubleshooting
+ms.date: 04/13/2026
+ms.custom: support-help-page
+
+# Customer intent: As a network administrator or cloud solutions architect, I want to access troubleshooting resources and support options for Azure Firewall, so that I can efficiently resolve issues and ensure my firewall deployment is secure and reliable.
+---
+
+# Support and troubleshooting for Azure Firewall
+
+Here are suggestions for where you can get help when developing your Azure Firewall solutions.
+
+## Self help troubleshooting
+
+Various articles explain how to determine, diagnose, and fix issues that you might encounter when you use Azure Firewall. Use these articles to troubleshoot connectivity problems, rule configuration, and more.
+
+For a full list of self help troubleshooting content, see [Azure Firewall troubleshooting documentation](/troubleshoot/azure/firewall/firewall-known-issues).
+
+## Known problems and limitations
+
+Review the current known problems and limitations in Azure Firewall to help you plan your deployment, avoid common problems, and troubleshoot issues effectively.
+
+To learn more, see [Azure Firewall known issues and limitations](/troubleshoot/azure/firewall/firewall-known-issues).
+
+## Post a question on Microsoft Q&A
+
+For quick and reliable answers on your technical product questions from Microsoft Engineers, Azure Most Valuable Professionals (MVPs), or our expert community, engage with us on [Microsoft Q&A](/answers/products/azure), Azure's preferred destination for community support.
+
+If you can't find an answer to your problem using search, submit a new question to Microsoft Q&A. Use the [azure-firewall](/answers/tags/azure-firewall) tag when asking your question.
+
+## Create an Azure support request
+
+Explore the range of [Azure support options and choose the plan](https://azure.microsoft.com/support/plans) that best fits your needs, whether you're a developer just starting your cloud journey or a large organization deploying business-critical, strategic applications. Azure customers can create and manage support requests in the Azure portal.
+
+- If you already have an Azure Support Plan, [open a support request here](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportrequest).
+
+- To sign up for a new Azure Support Plan, [compare support plans](https://azure.microsoft.com/support/plans/) and select the plan that works for you.
+
+## Create a GitHub issue
+
+If you need help with the language and tools used to develop and manage Azure Firewall, open an issue in its repository on GitHub.
+
+| Library | GitHub issues URL |
+| --- | --- |
+| Azure PowerShell | [Azure PowerShell issues](https://github.com/Azure/azure-powershell/issues) |
+| Azure CLI | [Azure CLI issues](https://github.com/Azure/azure-cli/issues) |
+| Azure REST API | [Azure REST API issues](https://github.com/Azure/azure-rest-api-specs/issues) |
+| Azure SDK for Java | [Azure SDK for Java issues](https://github.com/Azure/azure-sdk-for-java/issues) |
+| Azure SDK for Python | [Azure SDK for Python issues](https://github.com/Azure/azure-sdk-for-python/issues) |
+| Azure SDK for .NET | [Azure SDK for .NET issues](https://github.com/Azure/azure-sdk-for-net/issues) |
+| Azure SDK for JavaScript | [Azure SDK for JavaScript issues](https://github.com/Azure/azure-sdk-for-js/issues) |
+| Terraform | [Terraform issues](https://github.com/Azure/terraform/issues) |
+
+## Stay informed about updates and new releases
+
+Learn about important product updates, roadmap, and announcements in [Azure Updates](https://azure.microsoft.com/updates/?product=firewall).
+
+The [Azure blog](https://azure.microsoft.com/blog/) shares news and information about Azure Firewall.
+
+## Next step
+
+Learn more about [Azure Firewall](overview.md).

redirects/.openpublishing.redirection.firewall.json

@@ -13,7 +13,7 @@
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