| author | stevenmatthew |
|---|---|
| ms.service | azure-databox |
| ms.topic | include |
| ms.date | 10/21/2021 |
| ms.author | shaas |
Take the following steps if returning the device in the United Arab Emirates.
- Keep the original box used to ship the device for return shipment.
- Make sure the data copy to device is complete, and the Prepare to ship step completed successfully.
- Note the reference number on the Prepare to ship page of the device local web UI.
- Power off the device, and remove the cables. Spool and securely place the power cord that was provided with the device in the back of the device.
- Pack the device for return shipment in the original box.
- Email Azure Data Box Operations to get an ID that will be used to identify the package when it arrives back at the datacenter.
- Write down this ID on the printed shipping label, next to the return address so that it’s clearly visible.
- Book a pickup online by going to DHL Express UAE > Schedule a Pickup.
- Enter the reference number from the Prepare to ship page of the device local web UI in the waybill number field.
- Bookings are accepted from 9:00 AM – 2:00 PM six days a week (excluding Fri and public holidays).
- Pickup requests should be placed at least 90 minutes before customer closing time.
- If you come across any issue with the DHL booking tool, you can contact DHL using any of these methods:
- Call 04-2924545.
- Email [email protected] with details of the issue(s), and put the waybill number in the Subject: line.
- Call DHL Customer Support at 600 567567.