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data-box-shipping-in-sa.md

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author stevenmatthew
ms.service azure-databox
ms.topic include
ms.date 06/06/2022
ms.author shaas

Take the following steps if you're returning the device in South Africa.

  1. Pack the device for return shipment in the original box.

  2. Spool and securely place the power cord that was provided with the device in the back of the device.

  3. Note the tracking number (shown as reference number on the Prepare to Ship page of the Data Box local web UI). The tracking number is available after the "Prepare to ship" step completes successfully. Download the shipping label from this page, and paste it on the packing box.

  4. Request a return code from Azure Data Box Operations. A return code is required for delivering the package back to the datacenter. Send email to [email protected]. Note this code on the shipping label next to the return address, where it is clearly visible.

  5. Book a pickup with DHL using one of the following methods:

    • Book a pickup online by going to DHL Express South Africa and selecting Schedule a Pickup.

      On the DHL website, select No to create a shipping label. Enter the DHL Waybill number generated when completing Prepare to ship process.

      :::image type="content" source="media/data-box-shipping-in-sa/dhl-schedule-pickup.png" alt-text="Screenshot of DHL site to schedule a pickup.":::

    • Send an email to [email protected] using the following template:

      To: [email protected]
Subject: Pickup request for Microsoft Azure
Body: Need pick up for the below shipment
  *  DHL tracking number: (reference number/waybill number)
  *  Requested pickup date: yyyy/mm/dd;time:HH MM
  *  Shipper contact: (company name)
  *  Contact person: 
  *  Phone number: 
  *  Full physical address: 
  *  Item to be collected: Azure Dt

    • Or drop off the package at the nearest DHL service point.

  6. If you come across any issues, email [email protected] with details of the issue(s), and put the waybill number in the Subject: line. You can also call +27(0)119213902.